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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 17.10
edited by Christine Sklareski
on 2025/05/21 15:46
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,13 +25,51 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
34 +== Initiate a call: ==
35 +
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 +
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
35 35  )))
36 36  
37 37  
... ... @@ -38,12 +38,66 @@
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
85 +----
45 45  
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
46 46  
93 +* (((
94 +**To initiate a conference call from the dial screen:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +**To initiate a conference call while on a phone call:**
103 +
104 +* When the phone is on the call screen, tap on the "Conference" button
105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +* After the call is established, the conference screen is brought up.
107 +* Tap the "Invite" button to add more members to the conference.
108 +
109 +**To initiate a conference call from the conference soft key:**
110 +
111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 +
113 +**Conference Call Management:**
114 +
115 +* Individual management:
116 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 +** Mute: Tap the extension and then click the Mute button.
118 +** Video on: Tap the extension and tap the Video on button.
119 +* End a conference call:
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
123 +
124 +)))
125 +
126 +
127 +)))
128 +
129 +
130 +
131 +(% class="col-xs-12 col-sm-4" %)
132 +(((
133 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +
135 +
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
137 +)))
138 +)))
139 +
140 +
47 47  ----
48 48  
49 49  (% class="row" %)
... ... @@ -52,10 +52,19 @@
52 52  (((
53 53  = Answering Calls =
54 54  
149 +Caller ID will show who is calling.
55 55  
56 -* To answer a ringing call
57 -* To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
59 59  )))
60 60  
61 61  
... ... @@ -62,7 +62,9 @@
62 62  
63 63  (% class="col-xs-12 col-sm-4" %)
64 64  (((
65 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
66 66  )))
67 67  )))
68 68  
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72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
180 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
183 +* Directory:
184 +** Tap the User icon on the right side of the home screen
185 +** In the left menu, tap LDAP
186 +** tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +**
188 +* Speed Dials
189 +* Favorites
190 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
215 +** (((
216 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
218 +)))
106 106  
107 107  
108 108  
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113 113  )))
114 114  
115 115  
229 +----
116 116  
231 +(% class="row" %)
232 +(((
233 +(% class="col-xs-12 col-sm-8" %)
234 +(((
235 += Pick up groups / Hunt groups / Monitored Extensions =
236 +
237 +
238 +* Pick up groups
239 +* Hunt groups
240 +* Monitored extensions
241 +)))
242 +
243 +
244 +
245 +(% class="col-xs-12 col-sm-4" %)
246 +(((
247 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
248 +)))
249 +)))
250 +
117 117  ----
118 118  
119 119  (% class="row" %)
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120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
257 += Call History =
124 124  
125 125  
260 +* Find your call history
261 +* Manage call history
262 +* Place calls from call history
263 +)))
264 +
265 +
266 +
267 +(% class="col-xs-12 col-sm-4" %)
268 +(((
269 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
270 +)))
271 +)))
272 +
273 +----
274 +
275 +(% class="row" %)
276 +(((
277 +(% class="col-xs-12 col-sm-8" %)
278 +(((
279 += Availability States =
280 +
281 +
282 +* Change availability state when OOO or In Meeting
283 +)))
284 +
285 +
286 +
287 +(% class="col-xs-12 col-sm-4" %)
288 +(((
289 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
290 +)))
291 +)))
292 +
293 +----
294 +
295 +(% class="row" %)
296 +(((
297 +(% class="col-xs-12 col-sm-8" %)
298 +(((
299 += Checking Voicemail =
300 +
301 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
305 +* Voicemail indicator
306 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
327 +* Disable tap sounds
328 +* Adjust volume:
329 +** Ringer volume
330 +** Call volume
331 +** Mute calls
150 150  )))
151 151  
152 152  
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165 165  (((
166 166  (% class="col-xs-12 col-sm-8" %)
167 167  (((
168 -= Doorbells =
350 += Answering Doorbells =
169 169  
170 170  
171 171  Content 3
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
371 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
374 +* Page within school
375 +* Page between buildings
193 193  )))
194 194  
195 195  
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