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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 16.2
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

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Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,13 +25,50 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
35 35  )))
36 36  
37 37  
... ... @@ -38,12 +38,53 @@
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
84 +----
45 45  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
46 46  
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +
103 +
104 +**To initiate a conference call while on a phone call:**
105 +
106 +* When** **the phone is on the call screen, tap on the "Conference" button
107 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
108 +* Tap the "Invite" button to add members to the conference.
109 +* A dial tone will be heard to start dialing a new number.
110 +)))
111 +
112 +
113 +)))
114 +
115 +
116 +
117 +(% class="col-xs-12 col-sm-4" %)
118 +(((
119 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 +
121 +
122 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
123 +)))
124 +)))
125 +
126 +
47 47  ----
48 48  
49 49  (% class="row" %)
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
136 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
157 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
160 +* Directory
161 +* Speed Dials
162 +* Favorites
163 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
188 +** (((
189 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
191 +)))
106 106  
107 107  
108 108  
... ... @@ -113,7 +113,28 @@
113 113  )))
114 114  
115 115  
202 +----
116 116  
204 +(% class="row" %)
205 +(((
206 +(% class="col-xs-12 col-sm-8" %)
207 +(((
208 += Pick up groups / Hunt groups / Monitored Extensions =
209 +
210 +
211 +* Pick up groups
212 +* Hunt groups
213 +* Monitored extensions
214 +)))
215 +
216 +
217 +
218 +(% class="col-xs-12 col-sm-4" %)
219 +(((
220 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 +)))
222 +)))
223 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
230 += Call History =
124 124  
125 125  
233 +* Find your call history
234 +* Manage call history
235 +* Place calls from call history
236 +)))
237 +
238 +
239 +
240 +(% class="col-xs-12 col-sm-4" %)
241 +(((
242 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
243 +)))
244 +)))
245 +
246 +----
247 +
248 +(% class="row" %)
249 +(((
250 +(% class="col-xs-12 col-sm-8" %)
251 +(((
252 += Availability States =
253 +
254 +
255 +* Change availability state when OOO or In Meeting
256 +)))
257 +
258 +
259 +
260 +(% class="col-xs-12 col-sm-4" %)
261 +(((
262 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
263 +)))
264 +)))
265 +
266 +----
267 +
268 +(% class="row" %)
269 +(((
270 +(% class="col-xs-12 col-sm-8" %)
271 +(((
272 += Checking Voicemail =
273 +
274 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
278 +* Voicemail indicator
279 +* Voicemail to email
129 129  )))
130 130  
131 131  
... ... @@ -146,7 +146,11 @@
146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
300 +* Disable tap sounds
301 +* Adjust volume:
302 +** Ringer volume
303 +** Call volume
304 +** Mute calls
150 150  )))
151 151  
152 152  
... ... @@ -165,7 +165,7 @@
165 165  (((
166 166  (% class="col-xs-12 col-sm-8" %)
167 167  (((
168 -= Doorbells =
323 += Answering Doorbells =
169 169  
170 170  
171 171  Content 3
... ... @@ -186,10 +186,11 @@
186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
344 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
347 +* Page within school
348 +* Page between buildings
193 193  )))
194 194  
195 195  
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