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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 12.2
edited by Christine Sklareski
on 2025/05/16 16:05
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,76 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** **Handset**:
45 +*** Initiate a call
46 +*** Use the keypad to enter the extension
47 +*** Press Audio call or Video call.
48 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +*** To disconnect the call, return the handset to the cradle.
51 +** **Speakerphone:**
52 +*** Press the Dial/Send button or the Speaker button
53 +*** Use the keypad to enter the extension
54 +*** Press Audio call or Video call.
55 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
56 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
57 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
58 +
59 +* **To place a call to an outside phone number**
60 +** **Handset**:
61 +*** Pick up the handset
62 +*** Use the keypad to press 9 (to access the outside line)
63 +*** Use the keypad to enter the external phone number
64 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
65 +*** To disconnect the call, return the handset to the cradle.
66 +** **Speakerphone:**
67 +*** Press the Dial/Send button or the Speaker button
68 +*** Use the keypad to press 9 (to access the outside line)
69 +*** Use the keypad to enter the external phone number
70 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +*** To disconnect the call, press the Speaker button.
72 +
73 +
74 +== Place Emergency Calls ==
75 +
76 +* **To place an emergency 911 call:**
77 +** Pick up the handset or engage the speakerphone
78 +** Dial 911 or 9911 on the keypad.
79 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
80 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
81 +
82 +* **To place an internal emergency call to alert the office of an issue:**
83 +** Pick up the handset or engage the speakerphone
84 +** Dial your building's internal emergency extension on the keypad.
85 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
86 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
87 +
88 +== Place Conference Calls ==
89 +
90 +* (((
91 +**To place a conference call**
35 35  )))
93 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
99 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
114 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
117 +* To pick up a call ringing at another phone in your group
118 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
135 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
138 +* Directory
139 +* Speed Dials
140 +* Favorites
141 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
166 +** (((
167 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
169 +)))
106 106  
107 107  
108 108  
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113 113  )))
114 114  
115 115  
180 +----
116 116  
182 +(% class="row" %)
183 +(((
184 +(% class="col-xs-12 col-sm-8" %)
185 +(((
186 += Pick up groups / Hunt groups / Monitored Extensions =
187 +
188 +
189 +* Pick up groups
190 +* Hunt groups
191 +* Monitored extensions
192 +)))
193 +
194 +
195 +
196 +(% class="col-xs-12 col-sm-4" %)
197 +(((
198 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
199 +)))
200 +)))
201 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
208 += Call History =
124 124  
125 125  
211 +* Find your call history
212 +* Manage call history
213 +* Place calls from call history
214 +)))
215 +
216 +
217 +
218 +(% class="col-xs-12 col-sm-4" %)
219 +(((
220 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 +)))
222 +)))
223 +
224 +----
225 +
226 +(% class="row" %)
227 +(((
228 +(% class="col-xs-12 col-sm-8" %)
229 +(((
230 += Availability States =
231 +
232 +
233 +* Change availability state when OOO or In Meeting
234 +)))
235 +
236 +
237 +
238 +(% class="col-xs-12 col-sm-4" %)
239 +(((
240 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
241 +)))
242 +)))
243 +
244 +----
245 +
246 +(% class="row" %)
247 +(((
248 +(% class="col-xs-12 col-sm-8" %)
249 +(((
250 += Voicemail =
251 +
252 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
256 +* Voicemail indicator
257 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
278 +* Disable tap sounds
279 +* Adjust volume:
280 +** Ringer volume
281 +** Call volume
282 +** Mute calls
150 150  )))
151 151  
152 152  
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
322 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
325 +* Page within school
326 +* Page between buildings
193 193  )))
194 194  
195 195  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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