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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,77 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name from the Speed dial menu on the touchscreen
39 +1. Press a name on the button box
40 +
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** **Handset**:
46 +*** Pick up the handset
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
59 +
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
74 +
75 +== Place Emergency Calls ==
76 +
77 +* **To place an emergency 911 call:**
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
83 +* **To place an internal emergency call to alert the office of an issue:**
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 +
89 +== Place Conference Calls ==
90 +
91 +* (((
92 +**To place a conference call**
35 35  )))
94 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
115 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
136 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
167 +** (((
168 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
170 +)))
106 106  
107 107  
108 108  
... ... @@ -113,7 +113,28 @@
113 113  )))
114 114  
115 115  
181 +----
116 116  
183 +(% class="row" %)
184 +(((
185 +(% class="col-xs-12 col-sm-8" %)
186 +(((
187 += Pick up groups / Hunt groups / Monitored Extensions =
188 +
189 +
190 +* Pick up groups
191 +* Hunt groups
192 +* Monitored extensions
193 +)))
194 +
195 +
196 +
197 +(% class="col-xs-12 col-sm-4" %)
198 +(((
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 +)))
201 +)))
202 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
209 += Call History =
124 124  
125 125  
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
215 +)))
216 +
217 +
218 +
219 +(% class="col-xs-12 col-sm-4" %)
220 +(((
221 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
222 +)))
223 +)))
224 +
225 +----
226 +
227 +(% class="row" %)
228 +(((
229 +(% class="col-xs-12 col-sm-8" %)
230 +(((
231 += Availability States =
232 +
233 +
234 +* Change availability state when OOO or In Meeting
235 +)))
236 +
237 +
238 +
239 +(% class="col-xs-12 col-sm-4" %)
240 +(((
241 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
242 +)))
243 +)))
244 +
245 +----
246 +
247 +(% class="row" %)
248 +(((
249 +(% class="col-xs-12 col-sm-8" %)
250 +(((
251 += Voicemail =
252 +
253 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
257 +* Voicemail indicator
258 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
150 150  )))
151 151  
152 152  
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
323 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
326 +* Page within school
327 +* Page between buildings
193 193  )))
194 194  
195 195  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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