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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 11.3
edited by Christine Sklareski
on 2025/05/16 15:55
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,75 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Three ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +
39 +
40 +== Place Ringing Calls ==
41 +
42 +* **Place a ringing call to an internal extension:**
43 +** **Handset**:
44 +*** Pick up the handset
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +*** To disconnect the call, return the handset to the cradle.
50 +** **Speakerphone:**
51 +*** Press the Dial/Send button or the Speaker button
52 +*** Use the keypad to enter the extension
53 +*** Press Audio call or Video call.
54 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
55 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
56 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
57 +
58 +* **To place a call to an outside phone number**
59 +** **Handset**:
60 +*** Pick up the handset
61 +*** Use the keypad to press 9 (to access the outside line)
62 +*** Use the keypad to enter the external phone number
63 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
64 +*** To disconnect the call, return the handset to the cradle.
65 +** **Speakerphone:**
66 +*** Press the Dial/Send button or the Speaker button
67 +*** Use the keypad to press 9 (to access the outside line)
68 +*** Use the keypad to enter the external phone number
69 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +*** To disconnect the call, press the Speaker button.
71 +
72 +
73 +== Place Emergency Calls ==
74 +
75 +* **To place an emergency 911 call:**
76 +** Pick up the handset or engage the speakerphone
77 +** Dial 911 or 9911 on the keypad.
78 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
79 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
80 +
81 +* **To place an internal emergency call to alert the office of an issue:**
82 +** Pick up the handset or engage the speakerphone
83 +** Dial your building's internal emergency extension on the keypad.
84 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
85 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
86 +
87 +== Place Conference Calls ==
88 +
89 +* (((
90 +**To place a conference call**
35 35  )))
92 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
98 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
113 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
116 +* To pick up a call ringing at another phone in your group
117 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
134 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
137 +* Directory
138 +* Speed Dials
139 +* Favorites
140 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
165 +** (((
166 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
168 +)))
106 106  
107 107  
108 108  
... ... @@ -113,7 +113,28 @@
113 113  )))
114 114  
115 115  
179 +----
116 116  
181 +(% class="row" %)
182 +(((
183 +(% class="col-xs-12 col-sm-8" %)
184 +(((
185 += Pick up groups / Hunt groups / Monitored Extensions =
186 +
187 +
188 +* Pick up groups
189 +* Hunt groups
190 +* Monitored extensions
191 +)))
192 +
193 +
194 +
195 +(% class="col-xs-12 col-sm-4" %)
196 +(((
197 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
198 +)))
199 +)))
200 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
207 += Call History =
124 124  
125 125  
210 +* Find your call history
211 +* Manage call history
212 +* Place calls from call history
213 +)))
214 +
215 +
216 +
217 +(% class="col-xs-12 col-sm-4" %)
218 +(((
219 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
220 +)))
221 +)))
222 +
223 +----
224 +
225 +(% class="row" %)
226 +(((
227 +(% class="col-xs-12 col-sm-8" %)
228 +(((
229 += Availability States =
230 +
231 +
232 +* Change availability state when OOO or In Meeting
233 +)))
234 +
235 +
236 +
237 +(% class="col-xs-12 col-sm-4" %)
238 +(((
239 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
240 +)))
241 +)))
242 +
243 +----
244 +
245 +(% class="row" %)
246 +(((
247 +(% class="col-xs-12 col-sm-8" %)
248 +(((
249 += Voicemail =
250 +
251 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
255 +* Voicemail indicator
256 +* Voicemail to email
129 129  )))
130 130  
131 131  
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146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
277 +* Disable tap sounds
278 +* Adjust volume:
279 +** Ringer volume
280 +** Call volume
281 +** Mute calls
150 150  )))
151 151  
152 152  
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
321 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
324 +* Page within school
325 +* Page between buildings
193 193  )))
194 194  
195 195  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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