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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.5
edited by Christine Sklareski
on 2025/05/16 14:24
Change comment: There is no comment for this version
To version 11.2
edited by Christine Sklareski
on 2025/05/16 15:53
Change comment: There is no comment for this version

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... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,68 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Place Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** **Handset**:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call.
40 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
41 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
42 +*** To disconnect the call, return the handset to the cradle.
43 +** **Speakerphone:**
44 +*** Press the Dial/Send button or the Speaker button
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
49 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
50 +
51 +* **To place a call to an outside phone number**
52 +** **Handset**:
53 +*** Pick up the handset
54 +*** Use the keypad to press 9 (to access the outside line)
55 +*** Use the keypad to enter the external phone number
56 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +*** To disconnect the call, return the handset to the cradle.
58 +** **Speakerphone:**
59 +*** Press the Dial/Send button or the Speaker button
60 +*** Use the keypad to press 9 (to access the outside line)
61 +*** Use the keypad to enter the external phone number
62 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
63 +*** To disconnect the call, press the Speaker button.
64 +
65 +
66 +== Place Emergency Calls ==
67 +
68 +* **To place an emergency 911 call:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial 911 or 9911 on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +* **To place an internal emergency call to alert the office of an issue:**
75 +** Pick up the handset or engage the speakerphone
76 +** Dial your building's internal emergency extension on the keypad.
77 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
78 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
79 +
80 +== Place Conference Calls ==
81 +
82 +* (((
83 +**To place a conference call**
35 35  )))
85 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
91 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,9 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
106 +* Call ID will show who is calling
56 56  * To answer a ringing call
57 57  * To answer a second simultaneous call
58 -* To pick up a call rinigng at another phone in your group
109 +* To pick up a call ringing at another phone in your group
110 +* To send a ringing call to voicemail instead of answering
59 59  )))
60 60  
61 61  
... ... @@ -72,12 +72,13 @@
72 72  (((
73 73  (% class="col-xs-12 col-sm-8" %)
74 74  (((
75 -= Directory =
127 += Directory, Speed Dials, Favorites, and Button Boxes =
76 76  
77 77  
78 -* To access your voicemail box
79 -* To access your voicemail from another extension within the district
80 -* To access your voicemail from off site
130 +* Directory
131 +* Speed Dials
132 +* Favorites
133 +* Button boxes
81 81  )))
82 82  
83 83  
... ... @@ -102,7 +102,10 @@
102 102  ** Blind transfer
103 103  ** Announced transfer
104 104  * To transfer a call to voicemail
158 +** (((
159 +Press Transfer and then press * and then enter the extension to go to directly to VM
105 105  )))
161 +)))
106 106  
107 107  
108 108  
... ... @@ -113,7 +113,28 @@
113 113  )))
114 114  
115 115  
172 +----
116 116  
174 +(% class="row" %)
175 +(((
176 +(% class="col-xs-12 col-sm-8" %)
177 +(((
178 += Pick up groups / Hunt groups / Monitored Extensions =
179 +
180 +
181 +* Pick up groups
182 +* Hunt groups
183 +* Monitored extensions
184 +)))
185 +
186 +
187 +
188 +(% class="col-xs-12 col-sm-4" %)
189 +(((
190 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
191 +)))
192 +)))
193 +
117 117  ----
118 118  
119 119  (% class="row" %)
... ... @@ -120,12 +120,56 @@
120 120  (((
121 121  (% class="col-xs-12 col-sm-8" %)
122 122  (((
123 -= Voicemail and Auto Attendant =
200 += Call History =
124 124  
125 125  
203 +* Find your call history
204 +* Manage call history
205 +* Place calls from call history
206 +)))
207 +
208 +
209 +
210 +(% class="col-xs-12 col-sm-4" %)
211 +(((
212 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
213 +)))
214 +)))
215 +
216 +----
217 +
218 +(% class="row" %)
219 +(((
220 +(% class="col-xs-12 col-sm-8" %)
221 +(((
222 += Availability States =
223 +
224 +
225 +* Change availability state when OOO or In Meeting
226 +)))
227 +
228 +
229 +
230 +(% class="col-xs-12 col-sm-4" %)
231 +(((
232 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
233 +)))
234 +)))
235 +
236 +----
237 +
238 +(% class="row" %)
239 +(((
240 +(% class="col-xs-12 col-sm-8" %)
241 +(((
242 += Voicemail =
243 +
244 +
126 126  * To access your voicemail box
127 127  * To access your voicemail from another extension within the district
128 128  * To access your voicemail from off site
248 +* Voicemail indicator
249 +* Voicemail to email
129 129  )))
130 130  
131 131  
... ... @@ -146,7 +146,11 @@
146 146  = Phone Settings =
147 147  
148 148  
149 -Content 3
270 +* Disable tap sounds
271 +* Adjust volume:
272 +** Ringer volume
273 +** Call volume
274 +** Mute calls
150 150  )))
151 151  
152 152  
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186 186  (((
187 187  (% class="col-xs-12 col-sm-8" %)
188 188  (((
189 -= Section 3 =
314 += All Call and Paging/Intercom =
190 190  
191 191  
192 -Content 3
317 +* Page within school
318 +* Page between buildings
193 193  )))
194 194  
195 195  
GS3350-CallScreen.png
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