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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 9.4
edited by Christine Sklareski
on 2025/05/16 15:47
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,14 +25,62 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Place Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** **Handset**:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call.
40 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
41 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
42 +*** To disconnect the call, return the handset to the cradle.
43 +** **Speakerphone:**
44 +*** Press the Dial/Send button or the Speaker button
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
49 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
50 +
51 +* **To place a call to an outside phone number**
52 +** **Handset**:
53 +*** Pick up the handset
54 +*** Use the keypad to press 9 (to access the outside line)
55 +*** Use the keypad to enter the external phone number
56 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +*** To disconnect the call, return the handset to the cradle.
58 +** **Speakerphone:**
59 +*** Press the Dial/Send button or the Speaker button
60 +*** Use the keypad to press 9 (to access the outside line)
61 +*** Use the keypad to enter the external phone number
62 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
63 +*** To disconnect the call, press the Speaker button.
64 +
65 +
66 +== Place Emergency Calls ==
67 +
68 +* **To place an emergency 911 call:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial 911 or 9911 on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +* **To place an internal emergency call to alert the office of an issue:**
75 +** Pick up the handset or engage the speakerphone
76 +** Dial your building's internal emergency extension on the keypad.
77 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
78 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
79 +
80 +== Place Conference Calls ==
81 +
82 +* (((
83 +**To place a conference call**
35 35  )))
85 +)))
36 36  
37 37  
38 38  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
106 +* Call ID will show who is calling
107 +* To answer a ringing call
108 +* To answer a second simultaneous call
109 +* To pick up a call ringing at another phone in your group
110 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
121 +----
67 67  
123 +(% class="row" %)
124 +(((
125 +(% class="col-xs-12 col-sm-8" %)
126 +(((
127 += Directory, Speed Dials, Favorites, and Button Boxes =
128 +
129 +
130 +* Directory
131 +* Speed Dials
132 +* Favorites
133 +* Button boxes
134 +)))
135 +
136 +
137 +
138 +(% class="col-xs-12 col-sm-4" %)
139 +(((
140 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
141 +)))
142 +)))
143 +
144 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
154 +* To transfer a call 
155 +** Blind transfer
156 +** Announced transfer
157 +* To transfer a call to voicemail
158 +** (((
159 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
161 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
178 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
181 +* Pick up groups
182 +* Hunt groups
183 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
194 +----
110 110  
196 +(% class="row" %)
197 +(((
198 +(% class="col-xs-12 col-sm-8" %)
199 +(((
200 += Call History =
201 +
202 +
203 +* Find your call history
204 +* Manage call history
205 +* Place calls from call history
206 +)))
207 +
208 +
209 +
210 +(% class="col-xs-12 col-sm-4" %)
211 +(((
212 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
213 +)))
214 +)))
215 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
222 += Availability States =
118 118  
119 119  
120 -Content 3
225 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
236 +----
131 131  
238 +(% class="row" %)
239 +(((
240 +(% class="col-xs-12 col-sm-8" %)
241 +(((
242 += Voicemail =
132 132  
244 +
245 +* To access your voicemail box
246 +* To access your voicemail from another extension within the district
247 +* To access your voicemail from off site
248 +* Voicemail indicator
249 +* Voicemail to email
250 +)))
251 +
252 +
253 +
254 +(% class="col-xs-12 col-sm-4" %)
255 +(((
256 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
257 +)))
258 +)))
259 +
260 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
270 +* Disable tap sounds
271 +* Adjust volume:
272 +** Ringer volume
273 +** Call volume
274 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
286 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
293 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
307 +
308 +----
309 +
310 +(% class="row" %)
311 +(((
312 +(% class="col-xs-12 col-sm-8" %)
313 +(((
314 += All Call and Paging/Intercom =
315 +
316 +
317 +* Page within school
318 +* Page between buildings
319 +)))
320 +
321 +
322 +
323 +(% class="col-xs-12 col-sm-4" %)
324 +(((
325 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
326 +)))
327 +)))
328 +
174 174