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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 9.3
edited by Christine Sklareski
on 2025/05/16 15:45
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,14 +25,58 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Place Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** **Handset**:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the cradle.
41 +** **Speakerphone:**
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +* **To place a call to an outside phone number**
48 +** **Handset**:
49 +*** Pick up the handset
50 +*** Use the keypad to press 9 (to access the outside line)
51 +*** Use the keypad to enter the external phone number
52 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 +*** To disconnect the call, return the handset to the cradle.
54 +** **Speakerphone:**
55 +*** Press the Dial/Send button or the Speaker button
56 +*** Use the keypad to press 9 (to access the outside line)
57 +*** Use the keypad to enter the external phone number
58 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +*** To disconnect the call, press the Speaker button.
60 +
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== Place Conference Calls ==
77 +
78 +* (((
79 +**To place a conference call**
35 35  )))
81 +)))
36 36  
37 37  
38 38  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
102 +* Call ID will show who is calling
103 +* To answer a ringing call
104 +* To answer a second simultaneous call
105 +* To pick up a call ringing at another phone in your group
106 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
117 +----
67 67  
119 +(% class="row" %)
120 +(((
121 +(% class="col-xs-12 col-sm-8" %)
122 +(((
123 += Directory, Speed Dials, Favorites, and Button Boxes =
124 +
125 +
126 +* Directory
127 +* Speed Dials
128 +* Favorites
129 +* Button boxes
130 +)))
131 +
132 +
133 +
134 +(% class="col-xs-12 col-sm-4" %)
135 +(((
136 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
137 +)))
138 +)))
139 +
140 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
150 +* To transfer a call 
151 +** Blind transfer
152 +** Announced transfer
153 +* To transfer a call to voicemail
154 +** (((
155 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
157 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
174 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
177 +* Pick up groups
178 +* Hunt groups
179 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
190 +----
110 110  
192 +(% class="row" %)
193 +(((
194 +(% class="col-xs-12 col-sm-8" %)
195 +(((
196 += Call History =
197 +
198 +
199 +* Find your call history
200 +* Manage call history
201 +* Place calls from call history
202 +)))
203 +
204 +
205 +
206 +(% class="col-xs-12 col-sm-4" %)
207 +(((
208 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
209 +)))
210 +)))
211 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
218 += Availability States =
118 118  
119 119  
120 -Content 3
221 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
232 +----
131 131  
234 +(% class="row" %)
235 +(((
236 +(% class="col-xs-12 col-sm-8" %)
237 +(((
238 += Voicemail =
132 132  
240 +
241 +* To access your voicemail box
242 +* To access your voicemail from another extension within the district
243 +* To access your voicemail from off site
244 +* Voicemail indicator
245 +* Voicemail to email
246 +)))
247 +
248 +
249 +
250 +(% class="col-xs-12 col-sm-4" %)
251 +(((
252 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
253 +)))
254 +)))
255 +
256 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
266 +* Disable tap sounds
267 +* Adjust volume:
268 +** Ringer volume
269 +** Call volume
270 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
282 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
289 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
303 +
304 +----
305 +
306 +(% class="row" %)
307 +(((
308 +(% class="col-xs-12 col-sm-8" %)
309 +(((
310 += All Call and Paging/Intercom =
311 +
312 +
313 +* Page within school
314 +* Page between buildings
315 +)))
316 +
317 +
318 +
319 +(% class="col-xs-12 col-sm-4" %)
320 +(((
321 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
322 +)))
323 +)))
324 +
174 174