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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 7.1
edited by Christine Sklareski
on 2025/05/16 15:28
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -28,11 +28,46 @@
28 28  = Placing Calls =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Placing Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** Handset:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the handset cradle.
41 +** Speakerphone:
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +* **To place a call to an outside phone number**
48 +** Handset:
49 +*** Pick up the handset
50 +*** Use the keypad to press 9 (to access the outside line)
51 +*** Use the keypad to enter the external phone number
52 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 +*** To disconnect the call, return the handset to the handset cradle.
54 +** Speakerphone:
55 +*** Press the Dial/Send button or the Speaker button
56 +*** Use the keypad to press 9 (to access the outside line)
57 +*** Use the keypad to enter the external phone number
58 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +
60 +
61 +== Placing Emergency Calls ==
62 +
63 +* **To place an emergency 911 call**
64 +* **To place an internal emergency call to alert the office of issue**
65 +
66 +
67 +== Placing Conference Calls ==
68 +
69 +* (((
70 +**To place a conference call**
35 35  )))
72 +)))
36 36  
37 37  
38 38  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
93 +* Call ID will show who is calling
94 +* To answer a ringing call
95 +* To answer a second simultaneous call
96 +* To pick up a call ringing at another phone in your group
97 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
108 +----
67 67  
110 +(% class="row" %)
111 +(((
112 +(% class="col-xs-12 col-sm-8" %)
113 +(((
114 += Directory, Speed Dials, Favorites, and Button Boxes =
115 +
116 +
117 +* Directory
118 +* Speed Dials
119 +* Favorites
120 +* Button boxes
121 +)))
122 +
123 +
124 +
125 +(% class="col-xs-12 col-sm-4" %)
126 +(((
127 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
128 +)))
129 +)))
130 +
131 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
141 +* To transfer a call 
142 +** Blind transfer
143 +** Announced transfer
144 +* To transfer a call to voicemail
145 +** (((
146 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
148 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
165 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
168 +* Pick up groups
169 +* Hunt groups
170 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
181 +----
110 110  
183 +(% class="row" %)
184 +(((
185 +(% class="col-xs-12 col-sm-8" %)
186 +(((
187 += Call History =
188 +
189 +
190 +* Find your call history
191 +* Manage call history
192 +* Place calls from call history
193 +)))
194 +
195 +
196 +
197 +(% class="col-xs-12 col-sm-4" %)
198 +(((
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 +)))
201 +)))
202 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
209 += Availability States =
118 118  
119 119  
120 -Content 3
212 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
223 +----
131 131  
225 +(% class="row" %)
226 +(((
227 +(% class="col-xs-12 col-sm-8" %)
228 +(((
229 += Voicemail =
132 132  
231 +
232 +* To access your voicemail box
233 +* To access your voicemail from another extension within the district
234 +* To access your voicemail from off site
235 +* Voicemail indicator
236 +* Voicemail to email
237 +)))
238 +
239 +
240 +
241 +(% class="col-xs-12 col-sm-4" %)
242 +(((
243 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
244 +)))
245 +)))
246 +
247 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
257 +* Disable tap sounds
258 +* Adjust volume:
259 +** Ringer volume
260 +** Call volume
261 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
273 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
280 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
294 +
295 +----
296 +
297 +(% class="row" %)
298 +(((
299 +(% class="col-xs-12 col-sm-8" %)
300 +(((
301 += All Call and Paging/Intercom =
302 +
303 +
304 +* Page within school
305 +* Page between buildings
306 +)))
307 +
308 +
309 +
310 +(% class="col-xs-12 col-sm-4" %)
311 +(((
312 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
313 +)))
314 +)))
315 +
174 174