Last modified by Christine Sklareski on 2025/07/17 09:56

From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 4.3
edited by Christine Sklareski
on 2025/05/16 15:27
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -28,11 +28,47 @@
28 28  = Placing Calls =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Placing Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** Handset:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the handset cradle.
41 +** Speakerphone:
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +
48 +* **To place a call to an outside phone number**
49 +** Handset:
50 +*** Pick up the handset
51 +*** Use the keypad to press 9 (to access the outside line)
52 +*** Use the keypad to enter the external phone number
53 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
54 +*** To disconnect the call, return the handset to the handset cradle.
55 +** Speakerphone:
56 +*** Press the Dial/Send button or the Speaker button
57 +*** Use the keypad to press 9 (to access the outside line)
58 +*** Use the keypad to enter the external phone number
59 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
60 +
61 +
62 +== Placing Emergency Calls ==
63 +
64 +* **To place an emergency 911 call**
65 +* **To place an internal emergency call to alert the office of issue**
66 +
67 +
68 +== Placing Conference Calls ==
69 +
70 +* (((
71 +**To place a conference call**
35 35  )))
73 +)))
36 36  
37 37  
38 38  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
94 +* Call ID will show who is calling
95 +* To answer a ringing call
96 +* To answer a second simultaneous call
97 +* To pick up a call ringing at another phone in your group
98 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
109 +----
67 67  
111 +(% class="row" %)
112 +(((
113 +(% class="col-xs-12 col-sm-8" %)
114 +(((
115 += Directory, Speed Dials, Favorites, and Button Boxes =
116 +
117 +
118 +* Directory
119 +* Speed Dials
120 +* Favorites
121 +* Button boxes
122 +)))
123 +
124 +
125 +
126 +(% class="col-xs-12 col-sm-4" %)
127 +(((
128 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
129 +)))
130 +)))
131 +
132 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
142 +* To transfer a call 
143 +** Blind transfer
144 +** Announced transfer
145 +* To transfer a call to voicemail
146 +** (((
147 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
149 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
166 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
169 +* Pick up groups
170 +* Hunt groups
171 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
182 +----
110 110  
184 +(% class="row" %)
185 +(((
186 +(% class="col-xs-12 col-sm-8" %)
187 +(((
188 += Call History =
189 +
190 +
191 +* Find your call history
192 +* Manage call history
193 +* Place calls from call history
194 +)))
195 +
196 +
197 +
198 +(% class="col-xs-12 col-sm-4" %)
199 +(((
200 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
201 +)))
202 +)))
203 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
210 += Availability States =
118 118  
119 119  
120 -Content 3
213 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
224 +----
131 131  
226 +(% class="row" %)
227 +(((
228 +(% class="col-xs-12 col-sm-8" %)
229 +(((
230 += Voicemail =
132 132  
232 +
233 +* To access your voicemail box
234 +* To access your voicemail from another extension within the district
235 +* To access your voicemail from off site
236 +* Voicemail indicator
237 +* Voicemail to email
238 +)))
239 +
240 +
241 +
242 +(% class="col-xs-12 col-sm-4" %)
243 +(((
244 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
245 +)))
246 +)))
247 +
248 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
258 +* Disable tap sounds
259 +* Adjust volume:
260 +** Ringer volume
261 +** Call volume
262 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
274 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
281 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
295 +
296 +----
297 +
298 +(% class="row" %)
299 +(((
300 +(% class="col-xs-12 col-sm-8" %)
301 +(((
302 += All Call and Paging/Intercom =
303 +
304 +
305 +* Page within school
306 +* Page between buildings
307 +)))
308 +
309 +
310 +
311 +(% class="col-xs-12 col-sm-4" %)
312 +(((
313 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 +)))
315 +)))
316 +
174 174