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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 19.10
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Description area
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
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25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
32 += **Place Calls** =
29 29  
34 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
36 +== Multiple ways to Initiate a call: ==
37 +
38 +1. Pick up the handset
39 +1. Press the Speaker button on the phone
40 +1. Press the Speaker button on the touchscreen
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
43 +
44 +== Place Calls ==
45 +
46 +* **Place a ringing call to an internal extension:**
47 +** Initiate a call
48 +** Use the keypad to enter the extension
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Dial 9 (to access the outside line)
56 +** Dial the external phone number
57 +** Press Audio call.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Initiate a call.
68 +** Dial your building's internal emergency extension.
69 +** Press Audio call.
70 +
71 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 +
35 35  )))
36 36  
37 37  
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38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
79 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
83 +----
45 45  
85 +(% class="row" %)
86 +(((
87 +(% class="col-xs-12 col-sm-8" %)
88 +(((
89 +== Place Conference Calls ==
46 46  
91 +* (((
92 +**To initiate a conference call from the dial screen:**
93 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 +
95 +* Bring up the dial screen
96 +* Enter the first extension number then press on it on the left panel of the screen
97 +* The extension will be added to the dialing field and users can dial another number
98 +* When all extensions have been entered, press "Audio Call" or "Video Call"
99 +
100 +**To initiate a conference call while on a phone call:**
101 +
102 +* When the phone is on the call screen, tap on the "Conference" button
103 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 +* After the call is established, the conference screen is brought up.
105 +* Tap the "Invite" button to add more members to the conference.
106 +
107 +**To initiate a conference call from the conference soft key:**
108 +
109 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 +
111 +**Conference Call Management:**
112 +
113 +* Individual management:
114 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +** Mute: Tap the extension and then click the Mute button.
116 +** Video on: Tap the extension and tap the Video on button.
117 +* End a conference call:
118 +** Tap the red handset button to end the call for everyone.
119 +** Individuals who disconnect from the call will exit but all other parties will remain.
120 +
121 +
122 +)))
123 +
124 +
125 +)))
126 +
127 +
128 +
129 +(% class="col-xs-12 col-sm-4" %)
130 +(((
131 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
132 +
133 +
134 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 +)))
136 +)))
137 +
138 +
47 47  ----
48 48  
49 49  (% class="row" %)
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52 52  (((
53 53  = Answering Calls =
54 54  
147 +Caller ID will show who is calling.
55 55  
56 -Content 2
149 +* **To answer a single incoming call**:
150 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
151 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
152 +
153 +* **To answer an incoming call during an active call:**
154 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
155 +**
156 +* **To pick up a call ringing at another phone in your group**
157 +**
158 +* **To send a ringing call to voicemail instead of answering**
159 +**
57 57  )))
58 58  
59 59  
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60 60  
61 61  (% class="col-xs-12 col-sm-4" %)
62 62  (((
63 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
166 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
167 +
168 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
64 64  )))
65 65  )))
66 66  
172 +----
67 67  
174 +(% class="row" %)
175 +(((
176 +(% class="col-xs-12 col-sm-8" %)
177 +(((
178 += Directory, Speed Dials, Favorites, and Button Boxes =
179 +
180 +
181 +* Directory:
182 +** Tap the User icon on the right side of the home screen
183 +** In the left menu, tap LDAP
184 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
185 +** Tap the green phone icon to place a call.
186 +* Set speed dials:
187 +**
188 +* Favorites:
189 +** To add extensions to favorites:
190 +*** Tap the User icon on the right side of the home screen
191 +*** In the left menu, tap Favorites
192 +***
193 +* Button boxes
194 +)))
195 +
196 +
197 +
198 +(% class="col-xs-12 col-sm-4" %)
199 +(((
200 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
201 +)))
202 +)))
203 +
204 +
68 68  ----
69 69  
70 70  (% class="row" %)
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74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
214 +* To transfer a call 
215 +** Blind transfer
216 +** Announced transfer
217 +* To transfer a call to voicemail
218 +** (((
219 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
221 +)))
79 79  
80 80  
81 81  
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86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
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93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
238 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
241 +* Pick up groups
242 +* Hunt groups
243 +* Monitored extensions
100 100  )))
101 101  
102 102  
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107 107  )))
108 108  )))
109 109  
254 +----
110 110  
256 +(% class="row" %)
257 +(((
258 +(% class="col-xs-12 col-sm-8" %)
259 +(((
260 += Call History =
261 +
262 +
263 +* Find your call history
264 +* Manage call history
265 +* Place calls from call history
266 +)))
267 +
268 +
269 +
270 +(% class="col-xs-12 col-sm-4" %)
271 +(((
272 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
273 +)))
274 +)))
275 +
111 111  ----
112 112  
113 113  (% class="row" %)
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114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
282 += Availability States =
118 118  
119 119  
120 -Content 3
285 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
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128 128  )))
129 129  )))
130 130  
296 +----
131 131  
298 +(% class="row" %)
299 +(((
300 +(% class="col-xs-12 col-sm-8" %)
301 +(((
302 += Checking Voicemail =
132 132  
304 +
305 +* To access your voicemail box
306 +* To access your voicemail from another extension within the district
307 +* To access your voicemail from off site
308 +* Voicemail indicator
309 +* Voicemail to email
310 +)))
311 +
312 +
313 +
314 +(% class="col-xs-12 col-sm-4" %)
315 +(((
316 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
317 +)))
318 +)))
319 +
320 +
133 133  ----
134 134  
135 135  (% class="row" %)
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139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
330 +* Disable tap sounds
331 +* Adjust volume:
332 +** Ringer volume
333 +** Call volume
334 +** Mute calls
143 143  )))
144 144  
145 145  
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151 151  )))
152 152  
153 153  
346 +
154 154  ----
155 155  
156 156  (% class="row" %)
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157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
353 += Answering Doorbells =
161 161  
162 162  
163 163  Content 3
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171 171  )))
172 172  )))
173 173  
367 +
368 +----
369 +
370 +(% class="row" %)
371 +(((
372 +(% class="col-xs-12 col-sm-8" %)
373 +(((
374 += All Call and Paging/Intercom =
375 +
376 +
377 +* Page within school
378 +* Page between buildings
379 +)))
380 +
381 +
382 +
383 +(% class="col-xs-12 col-sm-4" %)
384 +(((
385 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
386 +)))
387 +)))
388 +
174 174  
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