Changes for page Admin Phone Directions - GS3350 Model
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
on 2025/05/16 14:16
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To version 17.9
edited by Christine Sklareski
on 2025/05/21 14:26
on 2025/05/21 14:26
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... ... @@ -5,8 +5,10 @@ 5 5 (% class="wikigeneratedid" id="HPlacingCalls" %) 6 6 7 7 8 +Hardware: 8 8 9 -Description area 10 + 11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]] 10 10 ))) 11 11 12 12 ... ... @@ -25,13 +25,51 @@ 25 25 ((( 26 26 (% class="col-xs-12 col-sm-8" %) 27 27 ((( 28 -= Plac ingCalls =30 += **Place Calls** = 29 29 32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically. 30 30 31 -* To place a ringing call to another internal extension 32 -* To place a call to an outside phone number 33 -* To place an emergency 911 call 34 -* To place a conference call 34 +== Initiate a call: == 35 + 36 +1. Pick up the handset 37 +1. Press the Speaker button on the phone 38 +1. Press the Speaker button on the touchscreen 39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset) 40 +1. Press a name on a button box (speakerphone will engage if not using handset) 41 + 42 +== Place Ringing Calls == 43 + 44 +* **Place a ringing call to an internal extension:** 45 +** Initiate a call 46 +** Use the keypad to enter the extension 47 +** Press Audio call or Video call. 48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay. 49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera. 50 +** To disconnect the call, return the handset to the cradle. 51 +\\(% style="display:none" %) 52 +* **To place a call to an outside phone number**: 53 +** Initiate a call 54 +** Use the keypad to press 9 (to access the outside line) 55 +** Use the keypad to enter the external phone number 56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay. 57 +** To disconnect the call, return the handset to the cradle. 58 + 59 +== Place Emergency Calls == 60 + 61 +* **To place an emergency 911 call:** 62 +** Pick up the handset or engage the speakerphone 63 +** Dial 911 or 9911 on the keypad. 64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay. 65 +** To disconnect the call, return the handset to the cradle or press the Speaker button. 66 + 67 +* **To place an internal emergency call to alert the office of an issue:** 68 +** Pick up the handset or engage the speakerphone 69 +** Dial your building's internal emergency extension on the keypad. 70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay. 71 +** To disconnect the call, return the handset to the cradle or press the Speaker button. 72 + 73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %) 74 + 35 35 ))) 36 36 37 37 ... ... @@ -38,12 +38,67 @@ 38 38 39 39 (% class="col-xs-12 col-sm-4" %) 40 40 ((( 41 -[[Figure 2. >>image: U_P_Screen.png||alt="SoftwareUpdatescreenprompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]] 42 42 ))) 43 43 ))) 44 44 85 +---- 45 45 87 +(% class="row" %) 88 +((( 89 +(% class="col-xs-12 col-sm-8" %) 90 +((( 91 +== Place Conference Calls == 46 46 93 +* ((( 94 +**To initiate a conference call from the dial screen:** 95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing. 96 + 97 +* Bring up the dial screen 98 +* Enter the first extension number then press on it on the left panel of the screen 99 +* The extension will be added to the dialing field and users can dial another number 100 +* When all extensions have been entered, press "Audio Call" or "Video Call" 101 + 102 +**To initiate a conference call while on a phone call:** 103 + 104 +* When the phone is on the call screen, tap on the "Conference" button 105 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts. 106 +* After the call is established, the conference screen is brought up. 107 +* Tap the "Invite" button to add more members to the conference. 108 + 109 +**To initiate a conference call from the conference soft key:** 110 + 111 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call" 112 + 113 + 114 +**Conference Call Management:** 115 + 116 +* Individual management: 117 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it. 118 +** Mute: Tap the extension and then click the Mute button. 119 +** Video on: Tap the extension and tap the Video on button. 120 +* End a conference call: 121 +** Tap the red handset button to end the call for everyone. 122 +** Individuals who disconnect from the call will exit but all other parties will remain. 123 + 124 + 125 +))) 126 + 127 + 128 +))) 129 + 130 + 131 + 132 +(% class="col-xs-12 col-sm-4" %) 133 +((( 134 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]] 135 + 136 + 137 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]] 138 +))) 139 +))) 140 + 141 + 47 47 ---- 48 48 49 49 (% class="row" %) ... ... @@ -52,8 +52,19 @@ 52 52 ((( 53 53 = Answering Calls = 54 54 150 +Caller ID will show who is calling. 55 55 56 -Content 2 152 +* **To answer a single incoming call**: 153 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call. 154 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset. 155 + 156 +* **To answer an incoming call during an active call:** 157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold. 158 +** 159 +* **To pick up a call ringing at another phone in your group** 160 +** 161 +* **To send a ringing call to voicemail instead of answering** 162 +** **** 57 57 ))) 58 58 59 59 ... ... @@ -60,11 +60,36 @@ 60 60 61 61 (% class="col-xs-12 col-sm-4" %) 62 62 ((( 63 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]] 169 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]] 170 + 171 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]] 64 64 ))) 65 65 ))) 66 66 175 +---- 67 67 177 +(% class="row" %) 178 +((( 179 +(% class="col-xs-12 col-sm-8" %) 180 +((( 181 += Directory, Speed Dials, Favorites, and Button Boxes = 182 + 183 + 184 +* Directory 185 +* Speed Dials 186 +* Favorites 187 +* Button boxes 188 +))) 189 + 190 + 191 + 192 +(% class="col-xs-12 col-sm-4" %) 193 +((( 194 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 195 +))) 196 +))) 197 + 198 + 68 68 ---- 69 69 70 70 (% class="row" %) ... ... @@ -74,8 +74,14 @@ 74 74 = Call Handling = 75 75 76 76 77 -Content 3 208 +* To transfer a call 209 +** Blind transfer 210 +** Announced transfer 211 +* To transfer a call to voicemail 212 +** ((( 213 +Press Transfer and then press * and then enter the extension to go to directly to VM 78 78 ))) 215 +))) 79 79 80 80 81 81 ... ... @@ -86,7 +86,6 @@ 86 86 ))) 87 87 88 88 89 - 90 90 ---- 91 91 92 92 (% class="row" %) ... ... @@ -93,10 +93,12 @@ 93 93 ((( 94 94 (% class="col-xs-12 col-sm-8" %) 95 95 ((( 96 -= VoicemailandAutoAttendant=232 += Pick up groups / Hunt groups / Monitored Extensions = 97 97 98 98 99 -Content 3 235 +* Pick up groups 236 +* Hunt groups 237 +* Monitored extensions 100 100 ))) 101 101 102 102 ... ... @@ -107,7 +107,28 @@ 107 107 ))) 108 108 ))) 109 109 248 +---- 110 110 250 +(% class="row" %) 251 +((( 252 +(% class="col-xs-12 col-sm-8" %) 253 +((( 254 += Call History = 255 + 256 + 257 +* Find your call history 258 +* Manage call history 259 +* Place calls from call history 260 +))) 261 + 262 + 263 + 264 +(% class="col-xs-12 col-sm-4" %) 265 +((( 266 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 267 +))) 268 +))) 269 + 111 111 ---- 112 112 113 113 (% class="row" %) ... ... @@ -114,10 +114,10 @@ 114 114 ((( 115 115 (% class="col-xs-12 col-sm-8" %) 116 116 ((( 117 -= Doorbells =276 += Availability States = 118 118 119 119 120 -C ontent3279 +* Change availability state when OOO or In Meeting 121 121 ))) 122 122 123 123 ... ... @@ -128,8 +128,31 @@ 128 128 ))) 129 129 ))) 130 130 290 +---- 131 131 292 +(% class="row" %) 293 +((( 294 +(% class="col-xs-12 col-sm-8" %) 295 +((( 296 += Checking Voicemail = 132 132 298 + 299 +* To access your voicemail box 300 +* To access your voicemail from another extension within the district 301 +* To access your voicemail from off site 302 +* Voicemail indicator 303 +* Voicemail to email 304 +))) 305 + 306 + 307 + 308 +(% class="col-xs-12 col-sm-4" %) 309 +((( 310 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 311 +))) 312 +))) 313 + 314 + 133 133 ---- 134 134 135 135 (% class="row" %) ... ... @@ -139,7 +139,11 @@ 139 139 = Phone Settings = 140 140 141 141 142 -Content 3 324 +* Disable tap sounds 325 +* Adjust volume: 326 +** Ringer volume 327 +** Call volume 328 +** Mute calls 143 143 ))) 144 144 145 145 ... ... @@ -151,6 +151,7 @@ 151 151 ))) 152 152 153 153 340 + 154 154 ---- 155 155 156 156 (% class="row" %) ... ... @@ -157,7 +157,7 @@ 157 157 ((( 158 158 (% class="col-xs-12 col-sm-8" %) 159 159 ((( 160 -= Section3=347 += Answering Doorbells = 161 161 162 162 163 163 Content 3 ... ... @@ -171,4 +171,26 @@ 171 171 ))) 172 172 ))) 173 173 361 + 362 +---- 363 + 364 +(% class="row" %) 365 +((( 366 +(% class="col-xs-12 col-sm-8" %) 367 +((( 368 += All Call and Paging/Intercom = 369 + 370 + 371 +* Page within school 372 +* Page between buildings 373 +))) 374 + 375 + 376 + 377 +(% class="col-xs-12 col-sm-4" %) 378 +((( 379 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]] 380 +))) 381 +))) 382 + 174 174
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