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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 17.4
edited by Christine Sklareski
on 2025/05/21 11:08
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,13 +25,51 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
34 +== Initiate a call: ==
35 +
36 +1. Pick up the handset
37 +1. Press the Speaker button on the phone
38 +1. Press the Speaker button on the touchscreen
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
59 +== Place Emergency Calls ==
60 +
61 +* **To place an emergency 911 call:**
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
67 +* **To place an internal emergency call to alert the office of an issue:**
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 +
73 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 +
35 35  )))
36 36  
37 37  
... ... @@ -38,12 +38,51 @@
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
81 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
85 +----
45 45  
87 +(% class="row" %)
88 +(((
89 +(% class="col-xs-12 col-sm-8" %)
90 +(((
91 +== Place Conference Calls ==
46 46  
93 +* (((
94 +**To initiate a conference call:**
95 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 +
97 +* Bring up the dial screen
98 +* Enter the first extension number then press on it on the left panel of the screen
99 +* The extension will be added to the dialing field and users can dial another number
100 +* When all extensions have been entered, press "Audio Call" or "Video Call"
101 +
102 +
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
109 +)))
110 +
111 +
112 +)))
113 +
114 +
115 +
116 +(% class="col-xs-12 col-sm-4" %)
117 +(((
118 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 +
120 +
121 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
122 +)))
123 +)))
124 +
125 +
47 47  ----
48 48  
49 49  (% class="row" %)
... ... @@ -52,8 +52,16 @@
52 52  (((
53 53  = Answering Calls =
54 54  
134 +Caller ID will show who is calling.
55 55  
56 -Content 2
136 +* **To answer a single incoming call**:
137 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139 +
140 +* **To answer a second simultaneous call**
141 +**
142 +* To pick up a call ringing at another phone in your group
143 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
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60 60  
61 61  (% class="col-xs-12 col-sm-4" %)
62 62  (((
63 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
150 +[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 +
152 +[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
64 64  )))
65 65  )))
66 66  
156 +----
67 67  
158 +(% class="row" %)
159 +(((
160 +(% class="col-xs-12 col-sm-8" %)
161 +(((
162 += Directory, Speed Dials, Favorites, and Button Boxes =
163 +
164 +
165 +* Directory
166 +* Speed Dials
167 +* Favorites
168 +* Button boxes
169 +)))
170 +
171 +
172 +
173 +(% class="col-xs-12 col-sm-4" %)
174 +(((
175 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
176 +)))
177 +)))
178 +
179 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
189 +* To transfer a call 
190 +** Blind transfer
191 +** Announced transfer
192 +* To transfer a call to voicemail
193 +** (((
194 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
196 +)))
79 79  
80 80  
81 81  
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86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
213 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
216 +* Pick up groups
217 +* Hunt groups
218 +* Monitored extensions
100 100  )))
101 101  
102 102  
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107 107  )))
108 108  )))
109 109  
229 +----
110 110  
231 +(% class="row" %)
232 +(((
233 +(% class="col-xs-12 col-sm-8" %)
234 +(((
235 += Call History =
236 +
237 +
238 +* Find your call history
239 +* Manage call history
240 +* Place calls from call history
241 +)))
242 +
243 +
244 +
245 +(% class="col-xs-12 col-sm-4" %)
246 +(((
247 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
248 +)))
249 +)))
250 +
111 111  ----
112 112  
113 113  (% class="row" %)
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114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
257 += Availability States =
118 118  
119 119  
120 -Content 3
260 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
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128 128  )))
129 129  )))
130 130  
271 +----
131 131  
273 +(% class="row" %)
274 +(((
275 +(% class="col-xs-12 col-sm-8" %)
276 +(((
277 += Checking Voicemail =
132 132  
279 +
280 +* To access your voicemail box
281 +* To access your voicemail from another extension within the district
282 +* To access your voicemail from off site
283 +* Voicemail indicator
284 +* Voicemail to email
285 +)))
286 +
287 +
288 +
289 +(% class="col-xs-12 col-sm-4" %)
290 +(((
291 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
292 +)))
293 +)))
294 +
295 +
133 133  ----
134 134  
135 135  (% class="row" %)
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139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
305 +* Disable tap sounds
306 +* Adjust volume:
307 +** Ringer volume
308 +** Call volume
309 +** Mute calls
143 143  )))
144 144  
145 145  
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151 151  )))
152 152  
153 153  
321 +
154 154  ----
155 155  
156 156  (% class="row" %)
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157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
328 += Answering Doorbells =
161 161  
162 162  
163 163  Content 3
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171 171  )))
172 172  )))
173 173  
342 +
343 +----
344 +
345 +(% class="row" %)
346 +(((
347 +(% class="col-xs-12 col-sm-8" %)
348 +(((
349 += All Call and Paging/Intercom =
350 +
351 +
352 +* Page within school
353 +* Page between buildings
354 +)))
355 +
356 +
357 +
358 +(% class="col-xs-12 col-sm-4" %)
359 +(((
360 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 +)))
362 +)))
363 +
174 174  
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