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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 17.1
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

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Content
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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,13 +25,50 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
35 35  )))
36 36  
37 37  
... ... @@ -38,12 +38,53 @@
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
84 +----
45 45  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
46 46  
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +
103 +
104 +**To initiate a conference call while on a phone call:**
105 +
106 +* When** **the phone is on the call screen, tap on the "Conference" button
107 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
108 +* Tap the "Invite" button to add members to the conference.
109 +* A dial tone will be heard to start dialing a new number.
110 +)))
111 +
112 +
113 +)))
114 +
115 +
116 +
117 +(% class="col-xs-12 col-sm-4" %)
118 +(((
119 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 +
121 +
122 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
123 +)))
124 +)))
125 +
126 +
47 47  ----
48 48  
49 49  (% class="row" %)
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
136 +* Call ID will show who is calling
137 +* To answer a ringing call
138 +* To answer a second simultaneous call
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
151 +----
67 67  
153 +(% class="row" %)
154 +(((
155 +(% class="col-xs-12 col-sm-8" %)
156 +(((
157 += Directory, Speed Dials, Favorites, and Button Boxes =
158 +
159 +
160 +* Directory
161 +* Speed Dials
162 +* Favorites
163 +* Button boxes
164 +)))
165 +
166 +
167 +
168 +(% class="col-xs-12 col-sm-4" %)
169 +(((
170 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
171 +)))
172 +)))
173 +
174 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
184 +* To transfer a call 
185 +** Blind transfer
186 +** Announced transfer
187 +* To transfer a call to voicemail
188 +** (((
189 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
191 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
208 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
211 +* Pick up groups
212 +* Hunt groups
213 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
224 +----
110 110  
226 +(% class="row" %)
227 +(((
228 +(% class="col-xs-12 col-sm-8" %)
229 +(((
230 += Call History =
231 +
232 +
233 +* Find your call history
234 +* Manage call history
235 +* Place calls from call history
236 +)))
237 +
238 +
239 +
240 +(% class="col-xs-12 col-sm-4" %)
241 +(((
242 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
243 +)))
244 +)))
245 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
252 += Availability States =
118 118  
119 119  
120 -Content 3
255 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
266 +----
131 131  
268 +(% class="row" %)
269 +(((
270 +(% class="col-xs-12 col-sm-8" %)
271 +(((
272 += Checking Voicemail =
132 132  
274 +
275 +* To access your voicemail box
276 +* To access your voicemail from another extension within the district
277 +* To access your voicemail from off site
278 +* Voicemail indicator
279 +* Voicemail to email
280 +)))
281 +
282 +
283 +
284 +(% class="col-xs-12 col-sm-4" %)
285 +(((
286 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
287 +)))
288 +)))
289 +
290 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
300 +* Disable tap sounds
301 +* Adjust volume:
302 +** Ringer volume
303 +** Call volume
304 +** Mute calls
143 143  )))
144 144  
145 145  
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151 151  )))
152 152  
153 153  
316 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
323 += Answering Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
337 +
338 +----
339 +
340 +(% class="row" %)
341 +(((
342 +(% class="col-xs-12 col-sm-8" %)
343 +(((
344 += All Call and Paging/Intercom =
345 +
346 +
347 +* Page within school
348 +* Page between buildings
349 +)))
350 +
351 +
352 +
353 +(% class="col-xs-12 col-sm-4" %)
354 +(((
355 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 +)))
357 +)))
358 +
174 174  
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