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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 15.3
edited by Christine Sklareski
on 2025/05/21 10:34
Change comment: There is no comment for this version

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... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,13 +25,50 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
35 35  )))
36 36  
37 37  
... ... @@ -38,12 +38,46 @@
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
84 +----
45 45  
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
46 46  
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +(((
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
109 +)))
110 +
111 +
112 +)))
113 +
114 +(% class="col-xs-12 col-sm-4" %)
115 +(((
116 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
117 +)))
118 +)))
119 +
47 47  ----
48 48  
49 49  (% class="row" %)
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
129 +* Call ID will show who is calling
130 +* To answer a ringing call
131 +* To answer a second simultaneous call
132 +* To pick up a call ringing at another phone in your group
133 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
144 +----
67 67  
146 +(% class="row" %)
147 +(((
148 +(% class="col-xs-12 col-sm-8" %)
149 +(((
150 += Directory, Speed Dials, Favorites, and Button Boxes =
151 +
152 +
153 +* Directory
154 +* Speed Dials
155 +* Favorites
156 +* Button boxes
157 +)))
158 +
159 +
160 +
161 +(% class="col-xs-12 col-sm-4" %)
162 +(((
163 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
164 +)))
165 +)))
166 +
167 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
177 +* To transfer a call 
178 +** Blind transfer
179 +** Announced transfer
180 +* To transfer a call to voicemail
181 +** (((
182 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
184 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
201 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
204 +* Pick up groups
205 +* Hunt groups
206 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
217 +----
110 110  
219 +(% class="row" %)
220 +(((
221 +(% class="col-xs-12 col-sm-8" %)
222 +(((
223 += Call History =
224 +
225 +
226 +* Find your call history
227 +* Manage call history
228 +* Place calls from call history
229 +)))
230 +
231 +
232 +
233 +(% class="col-xs-12 col-sm-4" %)
234 +(((
235 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
236 +)))
237 +)))
238 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
245 += Availability States =
118 118  
119 119  
120 -Content 3
248 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
259 +----
131 131  
261 +(% class="row" %)
262 +(((
263 +(% class="col-xs-12 col-sm-8" %)
264 +(((
265 += Checking Voicemail =
132 132  
267 +
268 +* To access your voicemail box
269 +* To access your voicemail from another extension within the district
270 +* To access your voicemail from off site
271 +* Voicemail indicator
272 +* Voicemail to email
273 +)))
274 +
275 +
276 +
277 +(% class="col-xs-12 col-sm-4" %)
278 +(((
279 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
280 +)))
281 +)))
282 +
283 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
293 +* Disable tap sounds
294 +* Adjust volume:
295 +** Ringer volume
296 +** Call volume
297 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
309 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
316 += Answering Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,27 @@
171 171  )))
172 172  )))
173 173  
330 +
331 +----
332 +
333 +(% class="row" %)
334 +(((
335 +(% class="col-xs-12 col-sm-8" %)
336 +(((
337 += All Call and Paging/Intercom =
338 +
339 +
340 +* Page within school
341 +* Page between buildings
342 +)))
343 +
344 +
345 +
346 +(% class="col-xs-12 col-sm-4" %)
347 +(((
348 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
349 +)))
350 +)))
351 +
174 174  
353 +)))
GS3350-CallScreen.png
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