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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 13.2
edited by Christine Sklareski
on 2025/05/21 09:06
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,62 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== ==
59 +
60 +== Place Emergency Calls ==
61 +
62 +* **To place an emergency 911 call:**
63 +** Pick up the handset or engage the speakerphone
64 +** Dial 911 or 9911 on the keypad.
65 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
66 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 +
68 +* **To place an internal emergency call to alert the office of an issue:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial your building's internal emergency extension on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +== Place Conference Calls ==
75 +
76 +* (((
77 +**To place a conference call**
35 35  )))
79 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
85 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
100 +* Call ID will show who is calling
101 +* To answer a ringing call
102 +* To answer a second simultaneous call
103 +* To pick up a call ringing at another phone in your group
104 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
115 +----
67 67  
117 +(% class="row" %)
118 +(((
119 +(% class="col-xs-12 col-sm-8" %)
120 +(((
121 += Directory, Speed Dials, Favorites, and Button Boxes =
122 +
123 +
124 +* Directory
125 +* Speed Dials
126 +* Favorites
127 +* Button boxes
128 +)))
129 +
130 +
131 +
132 +(% class="col-xs-12 col-sm-4" %)
133 +(((
134 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
135 +)))
136 +)))
137 +
138 +
68 68  ----
69 69  
70 70  (% class="row" %)
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74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
148 +* To transfer a call 
149 +** Blind transfer
150 +** Announced transfer
151 +* To transfer a call to voicemail
152 +** (((
153 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
155 +)))
79 79  
80 80  
81 81  
... ... @@ -86,7 +86,6 @@
86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
172 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
175 +* Pick up groups
176 +* Hunt groups
177 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
188 +----
110 110  
190 +(% class="row" %)
191 +(((
192 +(% class="col-xs-12 col-sm-8" %)
193 +(((
194 += Call History =
195 +
196 +
197 +* Find your call history
198 +* Manage call history
199 +* Place calls from call history
200 +)))
201 +
202 +
203 +
204 +(% class="col-xs-12 col-sm-4" %)
205 +(((
206 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
207 +)))
208 +)))
209 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
216 += Availability States =
118 118  
119 119  
120 -Content 3
219 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
230 +----
131 131  
232 +(% class="row" %)
233 +(((
234 +(% class="col-xs-12 col-sm-8" %)
235 +(((
236 += Voicemail =
132 132  
238 +
239 +* To access your voicemail box
240 +* To access your voicemail from another extension within the district
241 +* To access your voicemail from off site
242 +* Voicemail indicator
243 +* Voicemail to email
244 +)))
245 +
246 +
247 +
248 +(% class="col-xs-12 col-sm-4" %)
249 +(((
250 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
251 +)))
252 +)))
253 +
254 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
264 +* Disable tap sounds
265 +* Adjust volume:
266 +** Ringer volume
267 +** Call volume
268 +** Mute calls
143 143  )))
144 144  
145 145  
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151 151  )))
152 152  
153 153  
280 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
287 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
301 +
302 +----
303 +
304 +(% class="row" %)
305 +(((
306 +(% class="col-xs-12 col-sm-8" %)
307 +(((
308 += All Call and Paging/Intercom =
309 +
310 +
311 +* Page within school
312 +* Page between buildings
313 +)))
314 +
315 +
316 +
317 +(% class="col-xs-12 col-sm-4" %)
318 +(((
319 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
320 +)))
321 +)))
322 +
174 174  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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