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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 13.1
edited by Christine Sklareski
on 2025/05/16 16:20
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,76 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** **Handset**:
45 +*** Initiate a call
46 +*** Use the keypad to enter the extension
47 +*** Press Audio call or Video call.
48 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +*** To disconnect the call, return the handset to the cradle.
51 +** **Speakerphone:**
52 +*** Press the Dial/Send button or the Speaker button
53 +*** Use the keypad to enter the extension
54 +*** Press Audio call or Video call.
55 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
56 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
57 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
58 +
59 +* **To place a call to an outside phone number**
60 +** **Handset**:
61 +*** Pick up the handset
62 +*** Use the keypad to press 9 (to access the outside line)
63 +*** Use the keypad to enter the external phone number
64 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
65 +*** To disconnect the call, return the handset to the cradle.
66 +** **Speakerphone:**
67 +*** Press the Dial/Send button or the Speaker button
68 +*** Use the keypad to press 9 (to access the outside line)
69 +*** Use the keypad to enter the external phone number
70 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +*** To disconnect the call, press the Speaker button.
72 +
73 +
74 +== Place Emergency Calls ==
75 +
76 +* **To place an emergency 911 call:**
77 +** Pick up the handset or engage the speakerphone
78 +** Dial 911 or 9911 on the keypad.
79 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
80 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
81 +
82 +* **To place an internal emergency call to alert the office of an issue:**
83 +** Pick up the handset or engage the speakerphone
84 +** Dial your building's internal emergency extension on the keypad.
85 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
86 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
87 +
88 +== Place Conference Calls ==
89 +
90 +* (((
91 +**To place a conference call**
35 35  )))
93 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
99 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
114 +* Call ID will show who is calling
115 +* To answer a ringing call
116 +* To answer a second simultaneous call
117 +* To pick up a call ringing at another phone in your group
118 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
129 +----
67 67  
131 +(% class="row" %)
132 +(((
133 +(% class="col-xs-12 col-sm-8" %)
134 +(((
135 += Directory, Speed Dials, Favorites, and Button Boxes =
136 +
137 +
138 +* Directory
139 +* Speed Dials
140 +* Favorites
141 +* Button boxes
142 +)))
143 +
144 +
145 +
146 +(% class="col-xs-12 col-sm-4" %)
147 +(((
148 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
149 +)))
150 +)))
151 +
152 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
162 +* To transfer a call 
163 +** Blind transfer
164 +** Announced transfer
165 +* To transfer a call to voicemail
166 +** (((
167 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
169 +)))
79 79  
80 80  
81 81  
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86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
186 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
189 +* Pick up groups
190 +* Hunt groups
191 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
202 +----
110 110  
204 +(% class="row" %)
205 +(((
206 +(% class="col-xs-12 col-sm-8" %)
207 +(((
208 += Call History =
209 +
210 +
211 +* Find your call history
212 +* Manage call history
213 +* Place calls from call history
214 +)))
215 +
216 +
217 +
218 +(% class="col-xs-12 col-sm-4" %)
219 +(((
220 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 +)))
222 +)))
223 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
230 += Availability States =
118 118  
119 119  
120 -Content 3
233 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
244 +----
131 131  
246 +(% class="row" %)
247 +(((
248 +(% class="col-xs-12 col-sm-8" %)
249 +(((
250 += Voicemail =
132 132  
252 +
253 +* To access your voicemail box
254 +* To access your voicemail from another extension within the district
255 +* To access your voicemail from off site
256 +* Voicemail indicator
257 +* Voicemail to email
258 +)))
259 +
260 +
261 +
262 +(% class="col-xs-12 col-sm-4" %)
263 +(((
264 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +)))
266 +)))
267 +
268 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
278 +* Disable tap sounds
279 +* Adjust volume:
280 +** Ringer volume
281 +** Call volume
282 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
294 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
301 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
315 +
316 +----
317 +
318 +(% class="row" %)
319 +(((
320 +(% class="col-xs-12 col-sm-8" %)
321 +(((
322 += All Call and Paging/Intercom =
323 +
324 +
325 +* Page within school
326 +* Page between buildings
327 +)))
328 +
329 +
330 +
331 +(% class="col-xs-12 col-sm-4" %)
332 +(((
333 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
334 +)))
335 +)))
336 +
174 174  
GS3350-CallScreen.png
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