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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version
To version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version

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... ... @@ -5,8 +5,10 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,20 +25,77 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* To place a ringing call to another internal extension
32 -* To place a call to an outside phone number
33 -* To place an emergency 911 call
34 -* To place a conference call
33 +== Ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name from the Speed dial menu on the touchscreen
39 +1. Press a name on the button box
40 +
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** **Handset**:
46 +*** Pick up the handset
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
59 +
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
74 +
75 +== Place Emergency Calls ==
76 +
77 +* **To place an emergency 911 call:**
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
83 +* **To place an internal emergency call to alert the office of an issue:**
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 +
89 +== Place Conference Calls ==
90 +
91 +* (((
92 +**To place a conference call**
35 35  )))
94 +)))
36 36  
37 37  
38 38  
39 39  (% class="col-xs-12 col-sm-4" %)
40 40  (((
41 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
42 42  )))
43 43  )))
44 44  
... ... @@ -53,7 +53,11 @@
53 53  = Answering Calls =
54 54  
55 55  
56 -Content 2
115 +* Call ID will show who is calling
116 +* To answer a ringing call
117 +* To answer a second simultaneous call
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
57 57  )))
58 58  
59 59  
... ... @@ -64,7 +64,30 @@
64 64  )))
65 65  )))
66 66  
130 +----
67 67  
132 +(% class="row" %)
133 +(((
134 +(% class="col-xs-12 col-sm-8" %)
135 +(((
136 += Directory, Speed Dials, Favorites, and Button Boxes =
137 +
138 +
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
143 +)))
144 +
145 +
146 +
147 +(% class="col-xs-12 col-sm-4" %)
148 +(((
149 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
150 +)))
151 +)))
152 +
153 +
68 68  ----
69 69  
70 70  (% class="row" %)
... ... @@ -74,8 +74,14 @@
74 74  = Call Handling =
75 75  
76 76  
77 -Content 3
163 +* To transfer a call 
164 +** Blind transfer
165 +** Announced transfer
166 +* To transfer a call to voicemail
167 +** (((
168 +Press Transfer and then press * and then enter the extension to go to directly to VM
78 78  )))
170 +)))
79 79  
80 80  
81 81  
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86 86  )))
87 87  
88 88  
89 -
90 90  ----
91 91  
92 92  (% class="row" %)
... ... @@ -93,10 +93,12 @@
93 93  (((
94 94  (% class="col-xs-12 col-sm-8" %)
95 95  (((
96 -= Voicemail and Auto Attendant =
187 += Pick up groups / Hunt groups / Monitored Extensions =
97 97  
98 98  
99 -Content 3
190 +* Pick up groups
191 +* Hunt groups
192 +* Monitored extensions
100 100  )))
101 101  
102 102  
... ... @@ -107,7 +107,28 @@
107 107  )))
108 108  )))
109 109  
203 +----
110 110  
205 +(% class="row" %)
206 +(((
207 +(% class="col-xs-12 col-sm-8" %)
208 +(((
209 += Call History =
210 +
211 +
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
215 +)))
216 +
217 +
218 +
219 +(% class="col-xs-12 col-sm-4" %)
220 +(((
221 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
222 +)))
223 +)))
224 +
111 111  ----
112 112  
113 113  (% class="row" %)
... ... @@ -114,10 +114,10 @@
114 114  (((
115 115  (% class="col-xs-12 col-sm-8" %)
116 116  (((
117 -= Doorbells =
231 += Availability States =
118 118  
119 119  
120 -Content 3
234 +* Change availability state when OOO or In Meeting
121 121  )))
122 122  
123 123  
... ... @@ -128,8 +128,31 @@
128 128  )))
129 129  )))
130 130  
245 +----
131 131  
247 +(% class="row" %)
248 +(((
249 +(% class="col-xs-12 col-sm-8" %)
250 +(((
251 += Voicemail =
132 132  
253 +
254 +* To access your voicemail box
255 +* To access your voicemail from another extension within the district
256 +* To access your voicemail from off site
257 +* Voicemail indicator
258 +* Voicemail to email
259 +)))
260 +
261 +
262 +
263 +(% class="col-xs-12 col-sm-4" %)
264 +(((
265 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
266 +)))
267 +)))
268 +
269 +
133 133  ----
134 134  
135 135  (% class="row" %)
... ... @@ -139,7 +139,11 @@
139 139  = Phone Settings =
140 140  
141 141  
142 -Content 3
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
143 143  )))
144 144  
145 145  
... ... @@ -151,6 +151,7 @@
151 151  )))
152 152  
153 153  
295 +
154 154  ----
155 155  
156 156  (% class="row" %)
... ... @@ -157,7 +157,7 @@
157 157  (((
158 158  (% class="col-xs-12 col-sm-8" %)
159 159  (((
160 -= Section 3 =
302 += Doorbells =
161 161  
162 162  
163 163  Content 3
... ... @@ -171,4 +171,26 @@
171 171  )))
172 172  )))
173 173  
316 +
317 +----
318 +
319 +(% class="row" %)
320 +(((
321 +(% class="col-xs-12 col-sm-8" %)
322 +(((
323 += All Call and Paging/Intercom =
324 +
325 +
326 +* Page within school
327 +* Page between buildings
328 +)))
329 +
330 +
331 +
332 +(% class="col-xs-12 col-sm-4" %)
333 +(((
334 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
335 +)))
336 +)))
337 +
174 174  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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