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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version
To version 9.2
edited by Christine Sklareski
on 2025/05/16 15:34
Change comment: There is no comment for this version

Summary

Details

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Content
... ... @@ -2,10 +2,13 @@
2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,83 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Place Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** Handset:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the cradle.
41 +** Speakerphone:
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +* **To place a call to an outside phone number**
48 +** Handset:
49 +*** Pick up the handset
50 +*** Use the keypad to press 9 (to access the outside line)
51 +*** Use the keypad to enter the external phone number
52 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 +*** To disconnect the call, return the handset to the cradle.
54 +** Speakerphone:
55 +*** Press the Dial/Send button or the Speaker button
56 +*** Use the keypad to press 9 (to access the outside line)
57 +*** Use the keypad to enter the external phone number
58 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +*** To disconnect the call, press the Speaker button.
60 +
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== Place Conference Calls ==
77 +
78 +* (((
79 +**To place a conference call**
80 +)))
81 +)))
82 +
83 +
84 +
85 +(% class="col-xs-12 col-sm-4" %)
86 +(((
87 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
88 +)))
89 +)))
90 +
91 +
92 +
93 +----
94 +
95 +(% class="row" %)
96 +(((
97 +(% class="col-xs-12 col-sm-8" %)
98 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
102 +* Call ID will show who is calling
103 +* To answer a ringing call
104 +* To answer a second simultaneous call
105 +* To pick up a call ringing at another phone in your group
106 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
113 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
117 +----
41 41  
119 +(% class="row" %)
120 +(((
121 +(% class="col-xs-12 col-sm-8" %)
122 +(((
123 += Directory, Speed Dials, Favorites, and Button Boxes =
124 +
125 +
126 +* Directory
127 +* Speed Dials
128 +* Favorites
129 +* Button boxes
130 +)))
131 +
132 +
133 +
134 +(% class="col-xs-12 col-sm-4" %)
135 +(((
136 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
137 +)))
138 +)))
139 +
140 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
150 +* To transfer a call 
151 +** Blind transfer
152 +** Announced transfer
153 +* To transfer a call to voicemail
154 +** (((
155 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
157 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,6 @@
60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
174 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
177 +* Pick up groups
178 +* Hunt groups
179 +* Monitored extensions
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,28 @@
81 81  )))
82 82  )))
83 83  
190 +----
84 84  
192 +(% class="row" %)
193 +(((
194 +(% class="col-xs-12 col-sm-8" %)
195 +(((
196 += Call History =
197 +
198 +
199 +* Find your call history
200 +* Manage call history
201 +* Place calls from call history
202 +)))
203 +
204 +
205 +
206 +(% class="col-xs-12 col-sm-4" %)
207 +(((
208 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
209 +)))
210 +)))
211 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,10 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbells =
218 += Availability States =
92 92  
93 93  
94 -Content 3
221 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
... ... @@ -102,8 +102,31 @@
102 102  )))
103 103  )))
104 104  
232 +----
105 105  
234 +(% class="row" %)
235 +(((
236 +(% class="col-xs-12 col-sm-8" %)
237 +(((
238 += Voicemail =
106 106  
240 +
241 +* To access your voicemail box
242 +* To access your voicemail from another extension within the district
243 +* To access your voicemail from off site
244 +* Voicemail indicator
245 +* Voicemail to email
246 +)))
247 +
248 +
249 +
250 +(% class="col-xs-12 col-sm-4" %)
251 +(((
252 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
253 +)))
254 +)))
255 +
256 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -113,7 +113,11 @@
113 113  = Phone Settings =
114 114  
115 115  
116 -Content 3
266 +* Disable tap sounds
267 +* Adjust volume:
268 +** Ringer volume
269 +** Call volume
270 +** Mute calls
117 117  )))
118 118  
119 119  
... ... @@ -125,6 +125,7 @@
125 125  )))
126 126  
127 127  
282 +
128 128  ----
129 129  
130 130  (% class="row" %)
... ... @@ -131,7 +131,7 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
289 += Doorbells =
135 135  
136 136  
137 137  Content 3
... ... @@ -145,4 +145,26 @@
145 145  )))
146 146  )))
147 147  
303 +
304 +----
305 +
306 +(% class="row" %)
307 +(((
308 +(% class="col-xs-12 col-sm-8" %)
309 +(((
310 += All Call and Paging/Intercom =
311 +
312 +
313 +* Page within school
314 +* Page between buildings
315 +)))
316 +
317 +
318 +
319 +(% class="col-xs-12 col-sm-4" %)
320 +(((
321 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
322 +)))
323 +)))
324 +
148 148