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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version
To version 19.3
edited by Christine Sklareski
on 2025/05/22 10:25
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main and administrative offices. A new feature on admin/office phones is the camera feature to make video calls with an adjustment for camera angle and blocking.
6 6  
7 7  
8 -Content 1
9 +Hardware:
10 +
11 +
12 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,134 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
31 += **Place Calls** =
32 +
33 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
34 +
35 +== Multiple ways to Initiate a call: ==
36 +
37 +1. Pick up the handset
38 +1. Press the Speaker button on the phone
39 +1. Press the Speaker button on the touchscreen
40 +1. Press a name in the Speed dial menu on the touchscreen
41 +1. Press a name on a button box
42 +
43 +== Place Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +
50 +(% style="display:none" %)
51 +
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Dial 9 (to access the outside line)
55 +** Dial the external phone number
56 +** Press Audio call.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Initiate a call.
62 +** Dial 911 or 9911.
63 +** Press Audio call.
64 +
65 +* **To place an internal emergency call to alert the office of an issue:**
66 +** Initiate a call.
67 +** Dial your building's internal emergency extension.
68 +** Press Audio call.
69 +
70 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
71 +
72 +)))
73 +
74 +
75 +
76 +(% class="col-xs-12 col-sm-4" %)
77 +(((
78 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 +)))
80 +)))
81 +
82 +----
83 +
84 +(% class="row" %)
85 +(((
86 +(% class="col-xs-12 col-sm-8" %)
87 +(((
88 +== Place Conference Calls ==
89 +
90 +* (((
91 +**To initiate a conference call from the dial screen:**
92 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
93 +
94 +* Bring up the dial screen
95 +* Enter the first extension number then press on it on the left panel of the screen
96 +* The extension will be added to the dialing field and users can dial another number
97 +* When all extensions have been entered, press "Audio Call" or "Video Call"
98 +
99 +**To initiate a conference call while on a phone call:**
100 +
101 +* When the phone is on the call screen, tap on the "Conference" button
102 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 +* After the call is established, the conference screen is brought up.
104 +* Tap the "Invite" button to add more members to the conference.
105 +
106 +**To initiate a conference call from the conference soft key:**
107 +
108 +* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 +
110 +**Conference Call Management:**
111 +
112 +* Individual management:
113 +** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
114 +** Mute: Tap the extension and then click the Mute button.
115 +** Video on: Tap the extension and tap the Video on button.
116 +* End a conference call:
117 +** Tap the red handset button to end the call for everyone.
118 +** Individuals who disconnect from the call will exit but all other parties will remain.
119 +
120 +
121 +)))
122 +
123 +
124 +)))
125 +
126 +
127 +
128 +(% class="col-xs-12 col-sm-4" %)
129 +(((
130 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
131 +
132 +
133 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 +)))
135 +)))
136 +
137 +
138 +----
139 +
140 +(% class="row" %)
141 +(((
142 +(% class="col-xs-12 col-sm-8" %)
143 +(((
27 27  = Answering Calls =
28 28  
146 +Caller ID will show who is calling.
29 29  
30 -Content 2
148 +* **To answer a single incoming call**:
149 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
150 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
151 +
152 +* **To answer an incoming call during an active call:**
153 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
154 +**
155 +* **To pick up a call ringing at another phone in your group**
156 +**
157 +* **To send a ringing call to voicemail instead of answering**
158 +**
31 31  )))
32 32  
33 33  
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34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
165 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
166 +
167 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
38 38  )))
39 39  )))
40 40  
171 +----
41 41  
173 +(% class="row" %)
174 +(((
175 +(% class="col-xs-12 col-sm-8" %)
176 +(((
177 += Directory, Speed Dials, Favorites, and Button Boxes =
178 +
179 +
180 +* Directory:
181 +** Tap the User icon on the right side of the home screen
182 +** In the left menu, tap LDAP
183 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 +** Tap the green phone icon to place a call.
185 +* Set speed dials:
186 +**
187 +* Favorites:
188 +** To add extensions to favorites:
189 +*** Tap the User icon on the right side of the home screen
190 +*** In the left menu, tap Favorites
191 +***
192 +* Button boxes
193 +)))
194 +
195 +
196 +
197 +(% class="col-xs-12 col-sm-4" %)
198 +(((
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 +)))
201 +)))
202 +
203 +
42 42  ----
43 43  
44 44  (% class="row" %)
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48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
213 +* To transfer a call 
214 +** Blind transfer
215 +** Announced transfer
216 +* To transfer a call to voicemail
217 +** (((
218 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
220 +)))
53 53  
54 54  
55 55  
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60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
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67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
237 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
240 +* Pick up groups
241 +* Hunt groups
242 +* Monitored extensions
74 74  )))
75 75  
76 76  
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81 81  )))
82 82  )))
83 83  
253 +----
84 84  
255 +(% class="row" %)
256 +(((
257 +(% class="col-xs-12 col-sm-8" %)
258 +(((
259 += Call History =
260 +
261 +
262 +* Find your call history
263 +* Manage call history
264 +* Place calls from call history
265 +)))
266 +
267 +
268 +
269 +(% class="col-xs-12 col-sm-4" %)
270 +(((
271 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
272 +)))
273 +)))
274 +
85 85  ----
86 86  
87 87  (% class="row" %)
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88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbells =
281 += Availability States =
92 92  
93 93  
94 -Content 3
284 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
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102 102  )))
103 103  )))
104 104  
295 +----
105 105  
297 +(% class="row" %)
298 +(((
299 +(% class="col-xs-12 col-sm-8" %)
300 +(((
301 += Checking Voicemail =
106 106  
303 +
304 +* To access your voicemail box
305 +* To access your voicemail from another extension within the district
306 +* To access your voicemail from off site
307 +* Voicemail indicator
308 +* Voicemail to email
309 +)))
310 +
311 +
312 +
313 +(% class="col-xs-12 col-sm-4" %)
314 +(((
315 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
316 +)))
317 +)))
318 +
319 +
107 107  ----
108 108  
109 109  (% class="row" %)
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113 113  = Phone Settings =
114 114  
115 115  
116 -Content 3
329 +* Disable tap sounds
330 +* Adjust volume:
331 +** Ringer volume
332 +** Call volume
333 +** Mute calls
117 117  )))
118 118  
119 119  
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125 125  )))
126 126  
127 127  
345 +
128 128  ----
129 129  
130 130  (% class="row" %)
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131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
352 += Answering Doorbells =
135 135  
136 136  
137 137  Content 3
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145 145  )))
146 146  )))
147 147  
366 +
367 +----
368 +
369 +(% class="row" %)
370 +(((
371 +(% class="col-xs-12 col-sm-8" %)
372 +(((
373 += All Call and Paging/Intercom =
374 +
375 +
376 +* Page within school
377 +* Page between buildings
378 +)))
379 +
380 +
381 +
382 +(% class="col-xs-12 col-sm-4" %)
383 +(((
384 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
385 +)))
386 +)))
387 +
148 148  
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