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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version
To version 15.1
edited by Christine Sklareski
on 2025/05/21 10:05
Change comment: There is no comment for this version

Summary

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,90 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** Initiate a call
46 +** Use the keypad to enter the extension
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 +* **To place a call to an outside phone number**:
53 +** Initiate a call
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
58 +
59 +
60 +== Place Emergency Calls ==
61 +
62 +* **To place an emergency 911 call:**
63 +** Pick up the handset or engage the speakerphone
64 +** Dial 911 or 9911 on the keypad.
65 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
66 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 +
68 +* **To place an internal emergency call to alert the office of an issue:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial your building's internal emergency extension on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +
75 +== Place Conference Calls ==
76 +
77 +* (((
78 +**To initiate a conference call **
79 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
80 +
81 +* Bring up the dial screen
82 +* Enter the extension number then press on it on the left panel of the screen
83 +* The extension will be added to the dialing field and users can dial another number
84 +* When all extensions have been entered, press "Audio Call" or "Video Call"
85 +
86 +
87 +)))
88 +)))
89 +
90 +
91 +
92 +(% class="col-xs-12 col-sm-4" %)
93 +(((
94 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
95 +)))
96 +)))
97 +
98 +
99 +
100 +----
101 +
102 +(% class="row" %)
103 +(((
104 +(% class="col-xs-12 col-sm-8" %)
105 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
109 +* Call ID will show who is calling
110 +* To answer a ringing call
111 +* To answer a second simultaneous call
112 +* To pick up a call ringing at another phone in your group
113 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
120 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
124 +----
41 41  
126 +(% class="row" %)
127 +(((
128 +(% class="col-xs-12 col-sm-8" %)
129 +(((
130 += Directory, Speed Dials, Favorites, and Button Boxes =
131 +
132 +
133 +* Directory
134 +* Speed Dials
135 +* Favorites
136 +* Button boxes
137 +)))
138 +
139 +
140 +
141 +(% class="col-xs-12 col-sm-4" %)
142 +(((
143 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
144 +)))
145 +)))
146 +
147 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
157 +* To transfer a call 
158 +** Blind transfer
159 +** Announced transfer
160 +* To transfer a call to voicemail
161 +** (((
162 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
164 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,6 @@
60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
181 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
184 +* Pick up groups
185 +* Hunt groups
186 +* Monitored extensions
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,28 @@
81 81  )))
82 82  )))
83 83  
197 +----
84 84  
199 +(% class="row" %)
200 +(((
201 +(% class="col-xs-12 col-sm-8" %)
202 +(((
203 += Call History =
204 +
205 +
206 +* Find your call history
207 +* Manage call history
208 +* Place calls from call history
209 +)))
210 +
211 +
212 +
213 +(% class="col-xs-12 col-sm-4" %)
214 +(((
215 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
216 +)))
217 +)))
218 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,10 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbells =
225 += Availability States =
92 92  
93 93  
94 -Content 3
228 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
... ... @@ -102,8 +102,31 @@
102 102  )))
103 103  )))
104 104  
239 +----
105 105  
241 +(% class="row" %)
242 +(((
243 +(% class="col-xs-12 col-sm-8" %)
244 +(((
245 += Checking Voicemail =
106 106  
247 +
248 +* To access your voicemail box
249 +* To access your voicemail from another extension within the district
250 +* To access your voicemail from off site
251 +* Voicemail indicator
252 +* Voicemail to email
253 +)))
254 +
255 +
256 +
257 +(% class="col-xs-12 col-sm-4" %)
258 +(((
259 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
260 +)))
261 +)))
262 +
263 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -113,7 +113,11 @@
113 113  = Phone Settings =
114 114  
115 115  
116 -Content 3
273 +* Disable tap sounds
274 +* Adjust volume:
275 +** Ringer volume
276 +** Call volume
277 +** Mute calls
117 117  )))
118 118  
119 119  
... ... @@ -125,6 +125,7 @@
125 125  )))
126 126  
127 127  
289 +
128 128  ----
129 129  
130 130  (% class="row" %)
... ... @@ -131,7 +131,7 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
296 += Answering Doorbells =
135 135  
136 136  
137 137  Content 3
... ... @@ -145,4 +145,26 @@
145 145  )))
146 146  )))
147 147  
310 +
311 +----
312 +
313 +(% class="row" %)
314 +(((
315 +(% class="col-xs-12 col-sm-8" %)
316 +(((
317 += All Call and Paging/Intercom =
318 +
319 +
320 +* Page within school
321 +* Page between buildings
322 +)))
323 +
324 +
325 +
326 +(% class="col-xs-12 col-sm-4" %)
327 +(((
328 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
329 +)))
330 +)))
331 +
148 148  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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