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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version
To version 11.3
edited by Christine Sklareski
on 2025/05/16 15:55
Change comment: There is no comment for this version

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,94 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Three ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +
39 +
40 +== Place Ringing Calls ==
41 +
42 +* **Place a ringing call to an internal extension:**
43 +** **Handset**:
44 +*** Pick up the handset
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +*** To disconnect the call, return the handset to the cradle.
50 +** **Speakerphone:**
51 +*** Press the Dial/Send button or the Speaker button
52 +*** Use the keypad to enter the extension
53 +*** Press Audio call or Video call.
54 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
55 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
56 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
57 +
58 +* **To place a call to an outside phone number**
59 +** **Handset**:
60 +*** Pick up the handset
61 +*** Use the keypad to press 9 (to access the outside line)
62 +*** Use the keypad to enter the external phone number
63 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
64 +*** To disconnect the call, return the handset to the cradle.
65 +** **Speakerphone:**
66 +*** Press the Dial/Send button or the Speaker button
67 +*** Use the keypad to press 9 (to access the outside line)
68 +*** Use the keypad to enter the external phone number
69 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +*** To disconnect the call, press the Speaker button.
71 +
72 +
73 +== Place Emergency Calls ==
74 +
75 +* **To place an emergency 911 call:**
76 +** Pick up the handset or engage the speakerphone
77 +** Dial 911 or 9911 on the keypad.
78 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
79 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
80 +
81 +* **To place an internal emergency call to alert the office of an issue:**
82 +** Pick up the handset or engage the speakerphone
83 +** Dial your building's internal emergency extension on the keypad.
84 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
85 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
86 +
87 +== Place Conference Calls ==
88 +
89 +* (((
90 +**To place a conference call**
91 +)))
92 +)))
93 +
94 +
95 +
96 +(% class="col-xs-12 col-sm-4" %)
97 +(((
98 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
99 +)))
100 +)))
101 +
102 +
103 +
104 +----
105 +
106 +(% class="row" %)
107 +(((
108 +(% class="col-xs-12 col-sm-8" %)
109 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
113 +* Call ID will show who is calling
114 +* To answer a ringing call
115 +* To answer a second simultaneous call
116 +* To pick up a call ringing at another phone in your group
117 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
124 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
128 +----
41 41  
130 +(% class="row" %)
131 +(((
132 +(% class="col-xs-12 col-sm-8" %)
133 +(((
134 += Directory, Speed Dials, Favorites, and Button Boxes =
135 +
136 +
137 +* Directory
138 +* Speed Dials
139 +* Favorites
140 +* Button boxes
141 +)))
142 +
143 +
144 +
145 +(% class="col-xs-12 col-sm-4" %)
146 +(((
147 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
148 +)))
149 +)))
150 +
151 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
161 +* To transfer a call 
162 +** Blind transfer
163 +** Announced transfer
164 +* To transfer a call to voicemail
165 +** (((
166 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
168 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,6 @@
60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
185 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
188 +* Pick up groups
189 +* Hunt groups
190 +* Monitored extensions
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,28 @@
81 81  )))
82 82  )))
83 83  
201 +----
84 84  
203 +(% class="row" %)
204 +(((
205 +(% class="col-xs-12 col-sm-8" %)
206 +(((
207 += Call History =
208 +
209 +
210 +* Find your call history
211 +* Manage call history
212 +* Place calls from call history
213 +)))
214 +
215 +
216 +
217 +(% class="col-xs-12 col-sm-4" %)
218 +(((
219 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
220 +)))
221 +)))
222 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,10 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbells =
229 += Availability States =
92 92  
93 93  
94 -Content 3
232 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
... ... @@ -102,8 +102,31 @@
102 102  )))
103 103  )))
104 104  
243 +----
105 105  
245 +(% class="row" %)
246 +(((
247 +(% class="col-xs-12 col-sm-8" %)
248 +(((
249 += Voicemail =
106 106  
251 +
252 +* To access your voicemail box
253 +* To access your voicemail from another extension within the district
254 +* To access your voicemail from off site
255 +* Voicemail indicator
256 +* Voicemail to email
257 +)))
258 +
259 +
260 +
261 +(% class="col-xs-12 col-sm-4" %)
262 +(((
263 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +)))
265 +)))
266 +
267 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -113,7 +113,11 @@
113 113  = Phone Settings =
114 114  
115 115  
116 -Content 3
277 +* Disable tap sounds
278 +* Adjust volume:
279 +** Ringer volume
280 +** Call volume
281 +** Mute calls
117 117  )))
118 118  
119 119  
... ... @@ -125,6 +125,7 @@
125 125  )))
126 126  
127 127  
293 +
128 128  ----
129 129  
130 130  (% class="row" %)
... ... @@ -131,7 +131,7 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
300 += Doorbells =
135 135  
136 136  
137 137  Content 3
... ... @@ -145,4 +145,26 @@
145 145  )))
146 146  )))
147 147  
314 +
315 +----
316 +
317 +(% class="row" %)
318 +(((
319 +(% class="col-xs-12 col-sm-8" %)
320 +(((
321 += All Call and Paging/Intercom =
322 +
323 +
324 +* Page within school
325 +* Page between buildings
326 +)))
327 +
328 +
329 +
330 +(% class="col-xs-12 col-sm-4" %)
331 +(((
332 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
333 +)))
334 +)))
335 +
148 148  
GS3350-CallScreen.png
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