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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.2
edited by Christine Sklareski
on 2025/05/16 13:51
Change comment: There is no comment for this version
To version 8.1
edited by Christine Sklareski
on 2025/05/16 15:28
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -2,10 +2,13 @@
2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,74 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Placing Calls** =
31 +
32 +
33 +== Placing Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** Handset:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the handset cradle.
41 +** Speakerphone:
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
46 +
47 +* **To place a call to an outside phone number**
48 +** Handset:
49 +*** Pick up the handset
50 +*** Use the keypad to press 9 (to access the outside line)
51 +*** Use the keypad to enter the external phone number
52 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 +*** To disconnect the call, return the handset to the handset cradle.
54 +** Speakerphone:
55 +*** Press the Dial/Send button or the Speaker button
56 +*** Use the keypad to press 9 (to access the outside line)
57 +*** Use the keypad to enter the external phone number
58 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +
60 +
61 +== Placing Emergency Calls ==
62 +
63 +* **To place an emergency 911 call**
64 +* **To place an internal emergency call to alert the office of issue**
65 +
66 +
67 +== Placing Conference Calls ==
68 +
69 +* (((
70 +**To place a conference call**
71 +)))
72 +)))
73 +
74 +
75 +
76 +(% class="col-xs-12 col-sm-4" %)
77 +(((
78 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
79 +)))
80 +)))
81 +
82 +
83 +
84 +----
85 +
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
93 +* Call ID will show who is calling
94 +* To answer a ringing call
95 +* To answer a second simultaneous call
96 +* To pick up a call ringing at another phone in your group
97 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
104 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
108 +----
41 41  
110 +(% class="row" %)
111 +(((
112 +(% class="col-xs-12 col-sm-8" %)
113 +(((
114 += Directory, Speed Dials, Favorites, and Button Boxes =
115 +
116 +
117 +* Directory
118 +* Speed Dials
119 +* Favorites
120 +* Button boxes
121 +)))
122 +
123 +
124 +
125 +(% class="col-xs-12 col-sm-4" %)
126 +(((
127 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
128 +)))
129 +)))
130 +
131 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
141 +* To transfer a call 
142 +** Blind transfer
143 +** Announced transfer
144 +* To transfer a call to voicemail
145 +** (((
146 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
148 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,28 @@
60 60  )))
61 61  
62 62  
159 +----
63 63  
161 +(% class="row" %)
162 +(((
163 +(% class="col-xs-12 col-sm-8" %)
164 +(((
165 += Pick up groups / Hunt groups / Monitored Extensions =
166 +
167 +
168 +* Pick up groups
169 +* Hunt groups
170 +* Monitored extensions
171 +)))
172 +
173 +
174 +
175 +(% class="col-xs-12 col-sm-4" %)
176 +(((
177 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
178 +)))
179 +)))
180 +
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
187 += Call History =
71 71  
72 72  
73 -Content 3
190 +* Find your call history
191 +* Manage call history
192 +* Place calls from call history
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,26 @@
81 81  )))
82 82  )))
83 83  
203 +----
84 84  
205 +(% class="row" %)
206 +(((
207 +(% class="col-xs-12 col-sm-8" %)
208 +(((
209 += Availability States =
210 +
211 +
212 +* Change availability state when OOO or In Meeting
213 +)))
214 +
215 +
216 +
217 +(% class="col-xs-12 col-sm-4" %)
218 +(((
219 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
220 +)))
221 +)))
222 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,14 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbell =
229 += Voicemail =
92 92  
93 93  
94 -Content 3
232 +* To access your voicemail box
233 +* To access your voicemail from another extension within the district
234 +* To access your voicemail from off site
235 +* Voicemail indicator
236 +* Voicemail to email
95 95  )))
96 96  
97 97  
... ... @@ -103,7 +103,32 @@
103 103  )))
104 104  
105 105  
248 +----
106 106  
250 +(% class="row" %)
251 +(((
252 +(% class="col-xs-12 col-sm-8" %)
253 +(((
254 += Phone Settings =
255 +
256 +
257 +* Disable tap sounds
258 +* Adjust volume:
259 +** Ringer volume
260 +** Call volume
261 +** Mute calls
262 +)))
263 +
264 +
265 +
266 +(% class="col-xs-12 col-sm-4" %)
267 +(((
268 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
269 +)))
270 +)))
271 +
272 +
273 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -110,7 +110,7 @@
110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
280 += Doorbells =
114 114  
115 115  
116 116  Content 3
... ... @@ -131,10 +131,11 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
301 += All Call and Paging/Intercom =
135 135  
136 136  
137 -Content 3
304 +* Page within school
305 +* Page between buildings
138 138  )))
139 139  
140 140