Skip to Content
Last modified by Christine Sklareski on 2025/08/06 14:40
From version 2.2
edited by Christine Sklareski
on 2025/05/16 13:51
Change comment: There is no comment for this version
To version 15.3
edited by Christine Sklareski
on 2025/05/21 10:34
Change comment: There is no comment for this version

Summary

Details

Page properties
Content
... ... @@ -2,10 +2,13 @@
2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,110 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== Place Ringing Calls ==
42 +
43 +* **Place a ringing call to an internal extension:**
44 +** Initiate a call
45 +** Use the keypad to enter the extension
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
51 +* **To place a call to an outside phone number**:
52 +** Initiate a call
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 +
58 +== Place Emergency Calls ==
59 +
60 +* **To place an emergency 911 call:**
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 +* **To place an internal emergency call to alert the office of an issue:**
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 +
72 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 +
74 +)))
75 +
76 +
77 +
78 +(% class="col-xs-12 col-sm-4" %)
79 +(((
80 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
81 +)))
82 +)))
83 +
84 +----
85 +
86 +(% class="row" %)
87 +(((
88 +(% class="col-xs-12 col-sm-8" %)
89 +(((
90 +== Place Conference Calls ==
91 +
92 +* (((
93 +**To initiate a conference call:**
94 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 +
96 +* Bring up the dial screen
97 +* Enter the first extension number then press on it on the left panel of the screen
98 +* The extension will be added to the dialing field and users can dial another number
99 +* When all extensions have been entered, press "Audio Call" or "Video Call"
100 +
101 +
102 +(((
103 +**To initiate a conference call while on a phone call:**
104 +
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
109 +)))
110 +
111 +
112 +)))
113 +
114 +(% class="col-xs-12 col-sm-4" %)
115 +(((
116 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
117 +)))
118 +)))
119 +
120 +----
121 +
122 +(% class="row" %)
123 +(((
124 +(% class="col-xs-12 col-sm-8" %)
125 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
129 +* Call ID will show who is calling
130 +* To answer a ringing call
131 +* To answer a second simultaneous call
132 +* To pick up a call ringing at another phone in your group
133 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
140 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
144 +----
41 41  
146 +(% class="row" %)
147 +(((
148 +(% class="col-xs-12 col-sm-8" %)
149 +(((
150 += Directory, Speed Dials, Favorites, and Button Boxes =
151 +
152 +
153 +* Directory
154 +* Speed Dials
155 +* Favorites
156 +* Button boxes
157 +)))
158 +
159 +
160 +
161 +(% class="col-xs-12 col-sm-4" %)
162 +(((
163 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
164 +)))
165 +)))
166 +
167 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
177 +* To transfer a call 
178 +** Blind transfer
179 +** Announced transfer
180 +* To transfer a call to voicemail
181 +** (((
182 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
184 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,28 @@
60 60  )))
61 61  
62 62  
195 +----
63 63  
197 +(% class="row" %)
198 +(((
199 +(% class="col-xs-12 col-sm-8" %)
200 +(((
201 += Pick up groups / Hunt groups / Monitored Extensions =
202 +
203 +
204 +* Pick up groups
205 +* Hunt groups
206 +* Monitored extensions
207 +)))
208 +
209 +
210 +
211 +(% class="col-xs-12 col-sm-4" %)
212 +(((
213 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
214 +)))
215 +)))
216 +
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
223 += Call History =
71 71  
72 72  
73 -Content 3
226 +* Find your call history
227 +* Manage call history
228 +* Place calls from call history
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,26 @@
81 81  )))
82 82  )))
83 83  
239 +----
84 84  
241 +(% class="row" %)
242 +(((
243 +(% class="col-xs-12 col-sm-8" %)
244 +(((
245 += Availability States =
246 +
247 +
248 +* Change availability state when OOO or In Meeting
249 +)))
250 +
251 +
252 +
253 +(% class="col-xs-12 col-sm-4" %)
254 +(((
255 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
256 +)))
257 +)))
258 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,14 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbell =
265 += Checking Voicemail =
92 92  
93 93  
94 -Content 3
268 +* To access your voicemail box
269 +* To access your voicemail from another extension within the district
270 +* To access your voicemail from off site
271 +* Voicemail indicator
272 +* Voicemail to email
95 95  )))
96 96  
97 97  
... ... @@ -103,7 +103,32 @@
103 103  )))
104 104  
105 105  
284 +----
106 106  
286 +(% class="row" %)
287 +(((
288 +(% class="col-xs-12 col-sm-8" %)
289 +(((
290 += Phone Settings =
291 +
292 +
293 +* Disable tap sounds
294 +* Adjust volume:
295 +** Ringer volume
296 +** Call volume
297 +** Mute calls
298 +)))
299 +
300 +
301 +
302 +(% class="col-xs-12 col-sm-4" %)
303 +(((
304 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
305 +)))
306 +)))
307 +
308 +
309 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -110,7 +110,7 @@
110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
316 += Answering Doorbells =
114 114  
115 115  
116 116  Content 3
... ... @@ -131,10 +131,11 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
337 += All Call and Paging/Intercom =
135 135  
136 136  
137 -Content 3
340 +* Page within school
341 +* Page between buildings
138 138  )))
139 139  
140 140  
... ... @@ -146,3 +146,4 @@
146 146  )))
147 147  
148 148  
353 +)))
GS3350-CallScreen.png
Author
... ... @@ -1,0 +1,1 @@
1 +XWiki.christine_sklareskietownschoolsorg
Size
... ... @@ -1,0 +1,1 @@
1 +32.4 KB
Content