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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.2
edited by Christine Sklareski
on 2025/05/16 13:51
Change comment: There is no comment for this version
To version 11.4
edited by Christine Sklareski
on 2025/05/16 15:57
Change comment: There is no comment for this version

Summary

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,96 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name from the Speed dial menu on the touchscreen
39 +1. Press a name on the button box
40 +
41 +
42 +== Place Ringing Calls ==
43 +
44 +* **Place a ringing call to an internal extension:**
45 +** **Handset**:
46 +*** Pick up the handset
47 +*** Use the keypad to enter the extension
48 +*** Press Audio call or Video call.
49 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +*** To disconnect the call, return the handset to the cradle.
52 +** **Speakerphone:**
53 +*** Press the Dial/Send button or the Speaker button
54 +*** Use the keypad to enter the extension
55 +*** Press Audio call or Video call.
56 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
57 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
58 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
59 +
60 +* **To place a call to an outside phone number**
61 +** **Handset**:
62 +*** Pick up the handset
63 +*** Use the keypad to press 9 (to access the outside line)
64 +*** Use the keypad to enter the external phone number
65 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
66 +*** To disconnect the call, return the handset to the cradle.
67 +** **Speakerphone:**
68 +*** Press the Dial/Send button or the Speaker button
69 +*** Use the keypad to press 9 (to access the outside line)
70 +*** Use the keypad to enter the external phone number
71 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 +*** To disconnect the call, press the Speaker button.
73 +
74 +
75 +== Place Emergency Calls ==
76 +
77 +* **To place an emergency 911 call:**
78 +** Pick up the handset or engage the speakerphone
79 +** Dial 911 or 9911 on the keypad.
80 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
81 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
82 +
83 +* **To place an internal emergency call to alert the office of an issue:**
84 +** Pick up the handset or engage the speakerphone
85 +** Dial your building's internal emergency extension on the keypad.
86 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
87 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 +
89 +== Place Conference Calls ==
90 +
91 +* (((
92 +**To place a conference call**
93 +)))
94 +)))
95 +
96 +
97 +
98 +(% class="col-xs-12 col-sm-4" %)
99 +(((
100 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +)))
102 +)))
103 +
104 +
105 +
106 +----
107 +
108 +(% class="row" %)
109 +(((
110 +(% class="col-xs-12 col-sm-8" %)
111 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
115 +* Call ID will show who is calling
116 +* To answer a ringing call
117 +* To answer a second simultaneous call
118 +* To pick up a call ringing at another phone in your group
119 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
126 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
130 +----
41 41  
132 +(% class="row" %)
133 +(((
134 +(% class="col-xs-12 col-sm-8" %)
135 +(((
136 += Directory, Speed Dials, Favorites, and Button Boxes =
137 +
138 +
139 +* Directory
140 +* Speed Dials
141 +* Favorites
142 +* Button boxes
143 +)))
144 +
145 +
146 +
147 +(% class="col-xs-12 col-sm-4" %)
148 +(((
149 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
150 +)))
151 +)))
152 +
153 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
163 +* To transfer a call 
164 +** Blind transfer
165 +** Announced transfer
166 +* To transfer a call to voicemail
167 +** (((
168 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
170 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,28 @@
60 60  )))
61 61  
62 62  
181 +----
63 63  
183 +(% class="row" %)
184 +(((
185 +(% class="col-xs-12 col-sm-8" %)
186 +(((
187 += Pick up groups / Hunt groups / Monitored Extensions =
188 +
189 +
190 +* Pick up groups
191 +* Hunt groups
192 +* Monitored extensions
193 +)))
194 +
195 +
196 +
197 +(% class="col-xs-12 col-sm-4" %)
198 +(((
199 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 +)))
201 +)))
202 +
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
209 += Call History =
71 71  
72 72  
73 -Content 3
212 +* Find your call history
213 +* Manage call history
214 +* Place calls from call history
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,26 @@
81 81  )))
82 82  )))
83 83  
225 +----
84 84  
227 +(% class="row" %)
228 +(((
229 +(% class="col-xs-12 col-sm-8" %)
230 +(((
231 += Availability States =
232 +
233 +
234 +* Change availability state when OOO or In Meeting
235 +)))
236 +
237 +
238 +
239 +(% class="col-xs-12 col-sm-4" %)
240 +(((
241 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
242 +)))
243 +)))
244 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,14 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbell =
251 += Voicemail =
92 92  
93 93  
94 -Content 3
254 +* To access your voicemail box
255 +* To access your voicemail from another extension within the district
256 +* To access your voicemail from off site
257 +* Voicemail indicator
258 +* Voicemail to email
95 95  )))
96 96  
97 97  
... ... @@ -103,7 +103,32 @@
103 103  )))
104 104  
105 105  
270 +----
106 106  
272 +(% class="row" %)
273 +(((
274 +(% class="col-xs-12 col-sm-8" %)
275 +(((
276 += Phone Settings =
277 +
278 +
279 +* Disable tap sounds
280 +* Adjust volume:
281 +** Ringer volume
282 +** Call volume
283 +** Mute calls
284 +)))
285 +
286 +
287 +
288 +(% class="col-xs-12 col-sm-4" %)
289 +(((
290 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
291 +)))
292 +)))
293 +
294 +
295 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -110,7 +110,7 @@
110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
302 += Doorbells =
114 114  
115 115  
116 116  Content 3
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131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
323 += All Call and Paging/Intercom =
135 135  
136 136  
137 -Content 3
326 +* Page within school
327 +* Page between buildings
138 138  )))
139 139  
140 140  
GS3350-CallScreen.png
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