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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.2
edited by Christine Sklareski
on 2025/05/16 13:51
Change comment: There is no comment for this version
To version 11.1
edited by Christine Sklareski
on 2025/05/16 15:49
Change comment: There is no comment for this version

Summary

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Content
... ... @@ -2,10 +2,13 @@
2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,87 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Place Ringing Calls ==
34 +
35 +* **Place a ringing call to an internal extension:**
36 +** **Handset**:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call.
40 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
41 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
42 +*** To disconnect the call, return the handset to the cradle.
43 +** **Speakerphone:**
44 +*** Press the Dial/Send button or the Speaker button
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
49 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
50 +
51 +* **To place a call to an outside phone number**
52 +** **Handset**:
53 +*** Pick up the handset
54 +*** Use the keypad to press 9 (to access the outside line)
55 +*** Use the keypad to enter the external phone number
56 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +*** To disconnect the call, return the handset to the cradle.
58 +** **Speakerphone:**
59 +*** Press the Dial/Send button or the Speaker button
60 +*** Use the keypad to press 9 (to access the outside line)
61 +*** Use the keypad to enter the external phone number
62 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
63 +*** To disconnect the call, press the Speaker button.
64 +
65 +
66 +== Place Emergency Calls ==
67 +
68 +* **To place an emergency 911 call:**
69 +** Pick up the handset or engage the speakerphone
70 +** Dial 911 or 9911 on the keypad.
71 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
72 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 +
74 +* **To place an internal emergency call to alert the office of an issue:**
75 +** Pick up the handset or engage the speakerphone
76 +** Dial your building's internal emergency extension on the keypad.
77 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
78 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
79 +
80 +== Place Conference Calls ==
81 +
82 +* (((
83 +**To place a conference call**
84 +)))
85 +)))
86 +
87 +
88 +
89 +(% class="col-xs-12 col-sm-4" %)
90 +(((
91 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
92 +)))
93 +)))
94 +
95 +
96 +
97 +----
98 +
99 +(% class="row" %)
100 +(((
101 +(% class="col-xs-12 col-sm-8" %)
102 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
106 +* Call ID will show who is calling
107 +* To answer a ringing call
108 +* To answer a second simultaneous call
109 +* To pick up a call ringing at another phone in your group
110 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
117 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
121 +----
41 41  
123 +(% class="row" %)
124 +(((
125 +(% class="col-xs-12 col-sm-8" %)
126 +(((
127 += Directory, Speed Dials, Favorites, and Button Boxes =
128 +
129 +
130 +* Directory
131 +* Speed Dials
132 +* Favorites
133 +* Button boxes
134 +)))
135 +
136 +
137 +
138 +(% class="col-xs-12 col-sm-4" %)
139 +(((
140 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
141 +)))
142 +)))
143 +
144 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
154 +* To transfer a call 
155 +** Blind transfer
156 +** Announced transfer
157 +* To transfer a call to voicemail
158 +** (((
159 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
161 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,28 @@
60 60  )))
61 61  
62 62  
172 +----
63 63  
174 +(% class="row" %)
175 +(((
176 +(% class="col-xs-12 col-sm-8" %)
177 +(((
178 += Pick up groups / Hunt groups / Monitored Extensions =
179 +
180 +
181 +* Pick up groups
182 +* Hunt groups
183 +* Monitored extensions
184 +)))
185 +
186 +
187 +
188 +(% class="col-xs-12 col-sm-4" %)
189 +(((
190 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
191 +)))
192 +)))
193 +
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
200 += Call History =
71 71  
72 72  
73 -Content 3
203 +* Find your call history
204 +* Manage call history
205 +* Place calls from call history
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,26 @@
81 81  )))
82 82  )))
83 83  
216 +----
84 84  
218 +(% class="row" %)
219 +(((
220 +(% class="col-xs-12 col-sm-8" %)
221 +(((
222 += Availability States =
223 +
224 +
225 +* Change availability state when OOO or In Meeting
226 +)))
227 +
228 +
229 +
230 +(% class="col-xs-12 col-sm-4" %)
231 +(((
232 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
233 +)))
234 +)))
235 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,14 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Doorbell =
242 += Voicemail =
92 92  
93 93  
94 -Content 3
245 +* To access your voicemail box
246 +* To access your voicemail from another extension within the district
247 +* To access your voicemail from off site
248 +* Voicemail indicator
249 +* Voicemail to email
95 95  )))
96 96  
97 97  
... ... @@ -103,7 +103,32 @@
103 103  )))
104 104  
105 105  
261 +----
106 106  
263 +(% class="row" %)
264 +(((
265 +(% class="col-xs-12 col-sm-8" %)
266 +(((
267 += Phone Settings =
268 +
269 +
270 +* Disable tap sounds
271 +* Adjust volume:
272 +** Ringer volume
273 +** Call volume
274 +** Mute calls
275 +)))
276 +
277 +
278 +
279 +(% class="col-xs-12 col-sm-4" %)
280 +(((
281 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
282 +)))
283 +)))
284 +
285 +
286 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -110,7 +110,7 @@
110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
293 += Doorbells =
114 114  
115 115  
116 116  Content 3
... ... @@ -131,10 +131,11 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
314 += All Call and Paging/Intercom =
135 135  
136 136  
137 -Content 3
317 +* Page within school
318 +* Page between buildings
138 138  )))
139 139  
140 140