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Last modified by Christine Sklareski on 2025/08/13 16:06
From version 2.11
edited by Christine Sklareski
on 2025/05/16 14:39
Change comment: There is no comment for this version
To version 23.42
edited by Christine Sklareski
on 2025/05/22 12:59
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Description area
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 +
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +
21 +**Home Screen:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
24 +
25 +
26 +
27 +
28 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
29 +
30 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
31 +
32 +
33 +
34 +
35 +
36 +
10 10  )))
11 11  
12 12  
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25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
55 += Place Calls =
29 29  
57 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
30 30  
31 -* Place a call using:
32 -** Handset
33 -** Speakerphone
34 -* To place a ringing call to another internal extension
35 -* To place a call to an outside phone number
36 -* To place an emergency 911 call
37 -* To place an internal emergency call to alert the office of issue
38 -* To place a conference call
59 +== Multiple ways to Initiate a call: ==
60 +
61 +1. Pick up the handset
62 +1. Press the Speaker button on the phone
63 +1. Press the Call button on the touchscreen
64 +1. Press a name in the Speed dial menu on the touchscreen or the button box
65 +1. Find a name in Contacts
66 +
67 +== Place Calls ==
68 +
69 +* **Place a ringing call to an internal extension:**
70 +** Initiate a call
71 +** Use the keypad to enter the extension
72 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
73 +
74 +(% style="display:none" %)
75 +
76 +* **To place a call to an outside phone number**:
77 +** Initiate a call
78 +** Dial 9 (to access the outside line)
79 +** Dial the external phone number
80 +** Press Audio call.
81 +
82 +== Place Emergency Calls ==
83 +
84 +* **To place an emergency 911 call:**
85 +** Initiate a call.
86 +** Dial 911 or 9911.
87 +** Press Audio call.
88 +
89 +* **To place an internal emergency call to alert the office of an issue:**
90 +** Initiate a call.
91 +** Dial your building's internal emergency extension.
92 +** Press Audio call.
93 +
94 +(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
95 +
39 39  )))
40 40  
41 41  
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42 42  
43 43  (% class="col-xs-12 col-sm-4" %)
44 44  (((
45 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
102 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
46 46  )))
47 47  )))
48 48  
106 +----
49 49  
108 +(% class="row" %)
109 +(((
110 +(% class="col-xs-12 col-sm-8" %)
111 +(((
112 +== Place Conference Calls ==
50 50  
114 +(((
115 +**To initiate a conference call from the dial screen:**
116 +GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
117 +
118 +* Bring up the dial screen
119 +* Enter the first extension number then press on it on the left panel of the screen
120 +* The extension will be added to the dialing field and users can dial another number
121 +* When all extensions have been entered, press "Audio Call" or "Video Call"
122 +
123 +* **To initiate a conference call while on a phone call:**
124 +** When the phone is on the call screen, tap on the "Conference" button
125 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
126 +** After the call is established, the conference screen is brought up.
127 +** Tap the "Invite" button to add more members to the conference.
128 +
129 +* **To initiate a conference call from the conference soft key:**
130 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
131 +
132 +=== Conference Call Management: ===
133 +
134 +* (((
135 +**Attendee management**:
136 +
137 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
138 +* **Mute**: Tap the extension and then click the Mute button.
139 +* **Video on**: Tap the extension and tap the Video on button.
140 +)))
141 +
142 +* **End a conference call:**
143 +** Tap the red handset button to end the call for everyone.
144 +** Individuals who disconnect from the call will exit but all other parties will remain.
145 +
146 +
147 +)))
148 +
149 +
150 +)))
151 +
152 +
153 +
154 +(% class="col-xs-12 col-sm-4" %)
155 +(((
156 +[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +
158 +
159 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +)))
161 +)))
162 +
163 +
51 51  ----
52 52  
53 53  (% class="row" %)
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56 56  (((
57 57  = Answering Calls =
58 58  
172 +Caller ID will show who is calling.
59 59  
60 -* To answer a ringing call
61 -* To answer a second simultaneous call
62 -* To pick up a call ringing at another phone in your group
63 -* To send a ringing call to voicemail instead of answering
174 +* **To answer a single incoming call**:
175 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
176 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
177 +
178 +* **To answer an incoming call during an active call:**
179 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
180 +**
181 +* **To pick up a call ringing at another phone in your group**
182 +**
183 +* **To send a ringing call to voicemail instead of answering**
184 +**
64 64  )))
65 65  
66 66  
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67 67  
68 68  (% class="col-xs-12 col-sm-4" %)
69 69  (((
70 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
191 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
192 +
193 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
71 71  )))
72 72  )))
73 73  
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77 77  (((
78 78  (% class="col-xs-12 col-sm-8" %)
79 79  (((
80 -= Directory / Speed Dials / Favorites =
203 += Directory, Contacts list, and Button boxes =
81 81  
82 82  
83 -* Directory
84 -* Speed Dials
85 -* Favorites
206 +* **Finding extensions in the directory**:
207 +** Tap the **User** icon on the right side of the home screen
208 +** In the left menu, tap **LDAP**
209 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
210 +** Tap the **green** **phone** icon to place a call.
211 +
212 +
213 +* **Frequently called contact list**:
214 +** Tap the **User** icon on the right side of the home screen
215 +** In the left menu, tap **LDAP**
216 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
217 +** Tap the **Download** button to save the extension to the contact list.
218 +
219 +
220 +* **Button boxes**
86 86  )))
87 87  
88 88  
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103 103  = Call Handling =
104 104  
105 105  
106 -* To transfer a call 
107 -** Blind transfer
108 -** Announced transfer
109 -* To transfer a call to voicemail
241 +* **To transfer a call **
242 +** **Blind transfer:**
243 +*** While on a call, tap the **Transfer** button.
244 +*** Select **Transfer** to bring up the transfer screen.
245 +*** Select the transfer mode "**Blind**" (blind is the default)
246 +*** Enter the extension.
247 +*** Tap on the **Transfer** softkey.
248 +*** The call will transfer to the extension and the phone system will hang up the call.
249 +** **Announced transfer**
250 +*** **​​​​​​​**While on a call, tap the **Transfer** button.
251 +*** Select **Transfer** to bring up the transfer screen.
252 +*** Select the transfer mode (Blind is the default): change it to **Attended**
253 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
254 +***
255 +* **To transfer a call to voicemail**
110 110  ** (((
111 111  Press Transfer and then press * and then enter the extension to go to directly to VM
112 112  )))
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127 127  (((
128 128  (% class="col-xs-12 col-sm-8" %)
129 129  (((
130 -= Call History =
276 += Pick up groups / Hunt groups / Monitored Extensions =
131 131  
132 132  
133 -* Find your call history
134 -* Manage call history
135 -* Place calls from call history
279 +* Pick up groups
280 +* Hunt groups
281 +* Monitored extensions
136 136  )))
137 137  
138 138  
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149 149  (((
150 150  (% class="col-xs-12 col-sm-8" %)
151 151  (((
298 += Call History =
299 +
300 +
301 +* **View call history:**
302 +** Tap the **Call History** button on the right side of the home screen.
303 +** Initiate a call from the history by tapping the green call or video buttons.
304 +)))
305 +
306 +
307 +
308 +(% class="col-xs-12 col-sm-4" %)
309 +(((
310 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
311 +)))
312 +)))
313 +
314 +----
315 +
316 +(% class="row" %)
317 +(((
318 +(% class="col-xs-12 col-sm-8" %)
319 +(((
152 152  = Availability States =
153 153  
154 154  
155 -* Find your call history
156 -* Manage call history
157 -* Place calls from call history
323 +* Change availability state when OOO or In Meeting
158 158  )))
159 159  
160 160  
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171 171  (((
172 172  (% class="col-xs-12 col-sm-8" %)
173 173  (((
174 -= Voicemail and Auto Attendant =
340 += Checking Voicemail =
175 175  
176 176  
177 177  * To access your voicemail box
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178 178  * To access your voicemail from another extension within the district
179 179  * To access your voicemail from off site
180 180  * Voicemail indicator
347 +* Voicemail to email
181 181  )))
182 182  
183 183  
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198 198  = Phone Settings =
199 199  
200 200  
201 -* Disable tap sounds
202 -* Adjust volume:
203 -** Ringer volume
204 -** Call volume
205 -** Mute calls
206 -*
368 +* Disable tap and button sounds
369 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
370 +* Adjust ringer and alert volumes
371 +* Set ring tones
372 +* Disable touch sounds and tones in **Other Settings.**
207 207  )))
208 208  
209 209  
210 -
211 211  (% class="col-xs-12 col-sm-4" %)
212 212  (((
213 213  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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222 222  (((
223 223  (% class="col-xs-12 col-sm-8" %)
224 224  (((
225 -= Doorbells =
390 += Answering Doorbells =
226 226  
227 227  
228 228  Content 3
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243 243  (((
244 244  (% class="col-xs-12 col-sm-8" %)
245 245  (((
246 -= Section 3 =
411 += All Call and Paging/Intercom =
247 247  
248 248  
249 -Content 3
414 +* Page within school
415 +* Page between buildings
250 250  )))
251 251  
252 252  
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257 257  )))
258 258  )))
259 259  
426 +----
427 +
428 +(% class="row" %)
429 +(((
430 +(% class="col-xs-12 col-sm-8" %)
431 +(((
432 += Extra =
433 +
260 260  
435 +)))
436 +
437 +
438 +
439 +(% class="col-xs-12 col-sm-4" %)
440 +(((
441 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
442 +)))
443 +)))
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