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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.10
edited by Christine Sklareski
on 2025/05/16 14:37
Change comment: There is no comment for this version
To version 11.3
edited by Christine Sklareski
on 2025/05/16 15:55
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 +Hardware:
8 8  
9 -Description area
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
10 10  )))
11 11  
12 12  
... ... @@ -25,24 +25,75 @@
25 25  (((
26 26  (% class="col-xs-12 col-sm-8" %)
27 27  (((
28 -= Placing Calls =
30 += **Place Calls** =
29 29  
30 30  
31 -* Place a call using:
32 -** Handset
33 -** Speakerphone
34 -* To place a ringing call to another internal extension
35 -* To place a call to an outside phone number
36 -* To place an emergency 911 call
37 -* To place an internal emergency call to alert the office of issue
38 -* To place a conference call
33 +== Three ways to initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +
39 +
40 +== Place Ringing Calls ==
41 +
42 +* **Place a ringing call to an internal extension:**
43 +** **Handset**:
44 +*** Pick up the handset
45 +*** Use the keypad to enter the extension
46 +*** Press Audio call or Video call.
47 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +*** To disconnect the call, return the handset to the cradle.
50 +** **Speakerphone:**
51 +*** Press the Dial/Send button or the Speaker button
52 +*** Use the keypad to enter the extension
53 +*** Press Audio call or Video call.
54 +**** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
55 +**** Video calls will only work on admin phone models. Classroom phone models do not have a camera.(% style="display:none" %)
56 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
57 +
58 +* **To place a call to an outside phone number**
59 +** **Handset**:
60 +*** Pick up the handset
61 +*** Use the keypad to press 9 (to access the outside line)
62 +*** Use the keypad to enter the external phone number
63 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
64 +*** To disconnect the call, return the handset to the cradle.
65 +** **Speakerphone:**
66 +*** Press the Dial/Send button or the Speaker button
67 +*** Use the keypad to press 9 (to access the outside line)
68 +*** Use the keypad to enter the external phone number
69 +*** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +*** To disconnect the call, press the Speaker button.
71 +
72 +
73 +== Place Emergency Calls ==
74 +
75 +* **To place an emergency 911 call:**
76 +** Pick up the handset or engage the speakerphone
77 +** Dial 911 or 9911 on the keypad.
78 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
79 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
80 +
81 +* **To place an internal emergency call to alert the office of an issue:**
82 +** Pick up the handset or engage the speakerphone
83 +** Dial your building's internal emergency extension on the keypad.
84 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
85 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
86 +
87 +== Place Conference Calls ==
88 +
89 +* (((
90 +**To place a conference call**
39 39  )))
92 +)))
40 40  
41 41  
42 42  
43 43  (% class="col-xs-12 col-sm-4" %)
44 44  (((
45 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
98 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
46 46  )))
47 47  )))
48 48  
... ... @@ -57,6 +57,7 @@
57 57  = Answering Calls =
58 58  
59 59  
113 +* Call ID will show who is calling
60 60  * To answer a ringing call
61 61  * To answer a second simultaneous call
62 62  * To pick up a call ringing at another phone in your group
... ... @@ -77,12 +77,13 @@
77 77  (((
78 78  (% class="col-xs-12 col-sm-8" %)
79 79  (((
80 -= Directory / Speed Dials / Favorites =
134 += Directory, Speed Dials, Favorites, and Button Boxes =
81 81  
82 82  
83 83  * Directory
84 84  * Speed Dials
85 85  * Favorites
140 +* Button boxes
86 86  )))
87 87  
88 88  
... ... @@ -127,6 +127,28 @@
127 127  (((
128 128  (% class="col-xs-12 col-sm-8" %)
129 129  (((
185 += Pick up groups / Hunt groups / Monitored Extensions =
186 +
187 +
188 +* Pick up groups
189 +* Hunt groups
190 +* Monitored extensions
191 +)))
192 +
193 +
194 +
195 +(% class="col-xs-12 col-sm-4" %)
196 +(((
197 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
198 +)))
199 +)))
200 +
201 +----
202 +
203 +(% class="row" %)
204 +(((
205 +(% class="col-xs-12 col-sm-8" %)
206 +(((
130 130  = Call History =
131 131  
132 132  
... ... @@ -149,13 +149,34 @@
149 149  (((
150 150  (% class="col-xs-12 col-sm-8" %)
151 151  (((
152 -= Voicemail and Auto Attendant =
229 += Availability States =
153 153  
154 154  
232 +* Change availability state when OOO or In Meeting
233 +)))
234 +
235 +
236 +
237 +(% class="col-xs-12 col-sm-4" %)
238 +(((
239 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
240 +)))
241 +)))
242 +
243 +----
244 +
245 +(% class="row" %)
246 +(((
247 +(% class="col-xs-12 col-sm-8" %)
248 +(((
249 += Voicemail =
250 +
251 +
155 155  * To access your voicemail box
156 156  * To access your voicemail from another extension within the district
157 157  * To access your voicemail from off site
158 158  * Voicemail indicator
256 +* Voicemail to email
159 159  )))
160 160  
161 161  
... ... @@ -181,7 +181,6 @@
181 181  ** Ringer volume
182 182  ** Call volume
183 183  ** Mute calls
184 -*
185 185  )))
186 186  
187 187  
... ... @@ -221,10 +221,11 @@
221 221  (((
222 222  (% class="col-xs-12 col-sm-8" %)
223 223  (((
224 -= Section 3 =
321 += All Call and Paging/Intercom =
225 225  
226 226  
227 -Content 3
324 +* Page within school
325 +* Page between buildings
228 228  )))
229 229  
230 230  
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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