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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 2.1
edited by Christine Sklareski
on 2025/05/16 13:50
Change comment: There is no comment for this version
To version 13.4
edited by Christine Sklareski
on 2025/05/21 09:07
Change comment: There is no comment for this version

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Content
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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -= Placing Calls =
5 +(% class="wikigeneratedid" id="HPlacingCalls" %)
6 +
6 6  
8 +Hardware:
7 7  
8 -Content 1
10 +
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 9  )))
10 10  
11 11  
... ... @@ -24,10 +24,85 @@
24 24  (((
25 25  (% class="col-xs-12 col-sm-8" %)
26 26  (((
30 += **Place Calls** =
31 +
32 +
33 +== Initiate a call: ==
34 +
35 +1. Pick up the handset
36 +1. Press the Speaker button on the phone
37 +1. Press the Speaker button on the touchscreen
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
40 +
41 +== ==
42 +
43 +== Place Ringing Calls ==
44 +
45 +* **Place a ringing call to an internal extension:**
46 +** Initiate a call
47 +** Use the keypad to enter the extension
48 +** Press Audio call or Video call.
49 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
50 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
51 +** To disconnect the call, return the handset to the cradle.
52 +\\(% style="display:none" %)
53 +* **To place a call to an outside phone number**:
54 +** Initiate a call
55 +** Use the keypad to press 9 (to access the outside line)
56 +** Use the keypad to enter the external phone number
57 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
58 +** To disconnect the call, return the handset to the cradle.
59 +
60 +== ==
61 +
62 +== Place Emergency Calls ==
63 +
64 +* **To place an emergency 911 call:**
65 +** Pick up the handset or engage the speakerphone
66 +** Dial 911 or 9911 on the keypad.
67 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
68 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 +
70 +* **To place an internal emergency call to alert the office of an issue:**
71 +** Pick up the handset or engage the speakerphone
72 +** Dial your building's internal emergency extension on the keypad.
73 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
74 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
75 +
76 +== ==
77 +
78 +== Place Conference Calls ==
79 +
80 +* (((
81 +**To place a conference call**
82 +)))
83 +)))
84 +
85 +
86 +
87 +(% class="col-xs-12 col-sm-4" %)
88 +(((
89 +[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
90 +)))
91 +)))
92 +
93 +
94 +
95 +----
96 +
97 +(% class="row" %)
98 +(((
99 +(% class="col-xs-12 col-sm-8" %)
100 +(((
27 27  = Answering Calls =
28 28  
29 29  
30 -Content 2
104 +* Call ID will show who is calling
105 +* To answer a ringing call
106 +* To answer a second simultaneous call
107 +* To pick up a call ringing at another phone in your group
108 +* To send a ringing call to voicemail instead of answering
31 31  )))
32 32  
33 33  
... ... @@ -34,11 +34,34 @@
34 34  
35 35  (% class="col-xs-12 col-sm-4" %)
36 36  (((
37 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
115 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
38 38  )))
39 39  )))
40 40  
119 +----
41 41  
121 +(% class="row" %)
122 +(((
123 +(% class="col-xs-12 col-sm-8" %)
124 +(((
125 += Directory, Speed Dials, Favorites, and Button Boxes =
126 +
127 +
128 +* Directory
129 +* Speed Dials
130 +* Favorites
131 +* Button boxes
132 +)))
133 +
134 +
135 +
136 +(% class="col-xs-12 col-sm-4" %)
137 +(((
138 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
139 +)))
140 +)))
141 +
142 +
42 42  ----
43 43  
44 44  (% class="row" %)
... ... @@ -48,8 +48,14 @@
48 48  = Call Handling =
49 49  
50 50  
51 -Content 3
152 +* To transfer a call 
153 +** Blind transfer
154 +** Announced transfer
155 +* To transfer a call to voicemail
156 +** (((
157 +Press Transfer and then press * and then enter the extension to go to directly to VM
52 52  )))
159 +)))
53 53  
54 54  
55 55  
... ... @@ -60,7 +60,6 @@
60 60  )))
61 61  
62 62  
63 -
64 64  ----
65 65  
66 66  (% class="row" %)
... ... @@ -67,10 +67,12 @@
67 67  (((
68 68  (% class="col-xs-12 col-sm-8" %)
69 69  (((
70 -= Voicemail and Auto Attendant =
176 += Pick up groups / Hunt groups / Monitored Extensions =
71 71  
72 72  
73 -Content 3
179 +* Pick up groups
180 +* Hunt groups
181 +* Monitored extensions
74 74  )))
75 75  
76 76  
... ... @@ -81,7 +81,28 @@
81 81  )))
82 82  )))
83 83  
192 +----
84 84  
194 +(% class="row" %)
195 +(((
196 +(% class="col-xs-12 col-sm-8" %)
197 +(((
198 += Call History =
199 +
200 +
201 +* Find your call history
202 +* Manage call history
203 +* Place calls from call history
204 +)))
205 +
206 +
207 +
208 +(% class="col-xs-12 col-sm-4" %)
209 +(((
210 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
211 +)))
212 +)))
213 +
85 85  ----
86 86  
87 87  (% class="row" %)
... ... @@ -88,10 +88,10 @@
88 88  (((
89 89  (% class="col-xs-12 col-sm-8" %)
90 90  (((
91 -= Section 3 =
220 += Availability States =
92 92  
93 93  
94 -Content 3
223 +* Change availability state when OOO or In Meeting
95 95  )))
96 96  
97 97  
... ... @@ -102,8 +102,31 @@
102 102  )))
103 103  )))
104 104  
234 +----
105 105  
236 +(% class="row" %)
237 +(((
238 +(% class="col-xs-12 col-sm-8" %)
239 +(((
240 += Voicemail =
106 106  
242 +
243 +* To access your voicemail box
244 +* To access your voicemail from another extension within the district
245 +* To access your voicemail from off site
246 +* Voicemail indicator
247 +* Voicemail to email
248 +)))
249 +
250 +
251 +
252 +(% class="col-xs-12 col-sm-4" %)
253 +(((
254 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
255 +)))
256 +)))
257 +
258 +
107 107  ----
108 108  
109 109  (% class="row" %)
... ... @@ -110,10 +110,14 @@
110 110  (((
111 111  (% class="col-xs-12 col-sm-8" %)
112 112  (((
113 -= Section 3 =
265 += Phone Settings =
114 114  
115 115  
116 -Content 3
268 +* Disable tap sounds
269 +* Adjust volume:
270 +** Ringer volume
271 +** Call volume
272 +** Mute calls
117 117  )))
118 118  
119 119  
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125 125  )))
126 126  
127 127  
284 +
128 128  ----
129 129  
130 130  (% class="row" %)
... ... @@ -131,7 +131,7 @@
131 131  (((
132 132  (% class="col-xs-12 col-sm-8" %)
133 133  (((
134 -= Section 3 =
291 += Doorbells =
135 135  
136 136  
137 137  Content 3
... ... @@ -146,10 +146,25 @@
146 146  )))
147 147  
148 148  
149 -(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
306 +----
307 +
308 +(% class="row" %)
150 150  (((
151 -(% class="gtx-trans-icon" %)
310 +(% class="col-xs-12 col-sm-8" %)
152 152  (((
153 -
312 += All Call and Paging/Intercom =
313 +
314 +
315 +* Page within school
316 +* Page between buildings
154 154  )))
318 +
319 +
320 +
321 +(% class="col-xs-12 col-sm-4" %)
322 +(((
323 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
155 155  )))
325 +)))
326 +
327 +
GS3350-CallScreen.png
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1 +XWiki.christine_sklareskietownschoolsorg
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