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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 19.9
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version
To version 23.44
edited by Christine Sklareski
on 2025/05/22 13:37
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 9  (% class="wikigeneratedid" %)
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10 10  [[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 12  
13 -Hardware:
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  
15 15  
16 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
17 17  )))
18 18  
19 19  
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32 32  (((
33 33  (% class="col-xs-12 col-sm-8" %)
34 34  (((
35 -= **Place Calls** =
54 += Place Calls =
36 36  
37 37  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
38 38  
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40 40  
41 41  1. Pick up the handset
42 42  1. Press the Speaker button on the phone
43 -1. Press the Speaker button on the touchscreen
44 -1. Press a name in the Speed dial menu on the touchscreen
45 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
46 46  
47 47  == Place Calls ==
48 48  
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79 79  
80 80  (% class="col-xs-12 col-sm-4" %)
81 81  (((
82 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
83 83  )))
84 84  )))
85 85  
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91 91  (((
92 92  == Place Conference Calls ==
93 93  
94 -* (((
113 +(((
95 95  **To initiate a conference call from the dial screen:**
96 96  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
97 97  
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100 100  * The extension will be added to the dialing field and users can dial another number
101 101  * When all extensions have been entered, press "Audio Call" or "Video Call"
102 102  
103 -**To initiate a conference call while on a phone call:**
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
104 104  
105 -* When the phone is on the call screen, tap on the "Conference" button
106 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 -* After the call is established, the conference screen is brought up.
108 -* Tap the "Invite" button to add more members to the conference.
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 109  
110 -**To initiate a conference call from the conference soft key:**
131 +=== Conference Call Management: ===
111 111  
112 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
133 +* (((
134 +**Attendee management**:
113 113  
114 -**Conference Call Management:**
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
139 +)))
115 115  
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
141 +* **End a conference call:**
121 121  ** Tap the red handset button to end the call for everyone.
122 122  ** Individuals who disconnect from the call will exit but all other parties will remain.
123 123  
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151 151  
152 152  * **To answer a single incoming call**:
153 153  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
155 155  
156 156  * **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
158 158  **
159 159  * **To pick up a call ringing at another phone in your group**
160 160  **
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178 178  (((
179 179  (% class="col-xs-12 col-sm-8" %)
180 180  (((
181 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
182 182  
183 183  
184 -* Directory:
185 -** Tap the User icon on the right side of the home screen
186 -** In the left menu, tap LDAP
187 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 -** Tap the green phone icon to place a call.
189 -* Set speed dials:
190 -**
191 -* Favorites:
192 -** To add extensions to favorites:
193 -*** Tap the User icon on the right side of the home screen
194 -*** In the left menu, tap Favorites
195 -***
196 -* Button boxes
205 +* **Finding extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +
217 +* **Button boxes**
197 197  )))
198 198  
199 199  
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214 214  = Call Handling =
215 215  
216 216  
217 -* To transfer a call 
218 -** Blind transfer
219 -** Announced transfer
220 -* To transfer a call to voicemail
238 +* **To transfer a call **
239 +** **Blind transfer:**
240 +*** While on a call, tap the **Transfer** button.
241 +*** Select **Transfer** to bring up the transfer screen.
242 +*** Select the transfer mode "**Blind**" (blind is the default)
243 +*** Enter the extension.
244 +*** Tap on the **Transfer** softkey.
245 +*** The call will transfer to the extension and the phone system will hang up the call.
246 +** **Announced transfer**
247 +*** While on a call, tap the **Transfer** button.
248 +*** Select **Transfer** to bring up the transfer screen.
249 +*** Select the transfer mode (Blind is the default): change it to **Attended**
250 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
251 +***
252 +* **To transfer a call to voicemail**
221 221  ** (((
222 222  Press Transfer and then press * and then enter the extension to go to directly to VM
223 223  )))
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263 263  = Call History =
264 264  
265 265  
266 -* Find your call history
267 -* Manage call history
268 -* Place calls from call history
298 +* **View call history:**
299 +** Tap the **Call History** button on the right side of the home screen.
300 +** Initiate a call from the history by tapping the green call or video buttons.
269 269  )))
270 270  
271 271  
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272 272  
273 273  (% class="col-xs-12 col-sm-4" %)
274 274  (((
275 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
307 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
276 276  )))
277 277  )))
278 278  
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304 304  (((
305 305  = Checking Voicemail =
306 306  
339 +When there is a new voicemail, the Message Waiting Indication LED icon will blink in red on the upper right corner of the phone and an icon will appear in the status bar.
307 307  
341 +​​​​​​​
342 +
308 308  * To access your voicemail box
309 309  * To access your voicemail from another extension within the district
310 310  * To access your voicemail from off site
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330 330  = Phone Settings =
331 331  
332 332  
333 -* Disable tap sounds
334 -* Adjust volume:
335 -** Ringer volume
336 -** Call volume
337 -** Mute calls
368 +* Disable tap and button sounds
369 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
370 +* Adjust ringer and alert volumes
371 +* Set ring tones
372 +* Disable touch sounds and tones in **Other Settings.**
338 338  )))
339 339  
340 340  
341 -
342 342  (% class="col-xs-12 col-sm-4" %)
343 343  (((
344 344  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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389 389  )))
390 390  )))
391 391  
426 +----
427 +
428 +(% class="row" %)
429 +(((
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431 +(((
432 += Extra =
433 +
392 392  
435 +)))
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439 +(% class="col-xs-12 col-sm-4" %)
440 +(((
441 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
442 +)))
443 +)))
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