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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 19.7
edited by Christine Sklareski
on 2025/05/22 10:27
Change comment: There is no comment for this version
To version 24.7
edited by Christine Sklareski
on 2025/05/22 14:31
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Hardware:
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 11  
12 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +Things to note:
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +
20 +**Home Screen:**
21 +
22 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom.
23 +
24 +
25 +
26 +
27 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
28 +
29 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="197" width="360"]]
30 +
31 +
32 +
33 +
34 +
35 +
13 13  )))
14 14  
15 15  
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28 28  (((
29 29  (% class="col-xs-12 col-sm-8" %)
30 30  (((
31 -= **Place Calls** =
54 += Place Calls =
32 32  
33 33  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
34 34  
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36 36  
37 37  1. Pick up the handset
38 38  1. Press the Speaker button on the phone
39 -1. Press the Speaker button on the touchscreen
40 -1. Press a name in the Speed dial menu on the touchscreen
41 -1. Press a name on a button box
62 +1. Press the Call button on the touchscreen
63 +1. Press a name in the Speed dial menu on the touchscreen or the button box
64 +1. Find a name in Contacts
42 42  
43 43  == Place Calls ==
44 44  
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75 75  
76 76  (% class="col-xs-12 col-sm-4" %)
77 77  (((
78 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
101 +[[Figure 2. Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
79 79  )))
80 80  )))
81 81  
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87 87  (((
88 88  == Place Conference Calls ==
89 89  
90 -* (((
113 +(((
91 91  **To initiate a conference call from the dial screen:**
92 92  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
93 93  
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96 96  * The extension will be added to the dialing field and users can dial another number
97 97  * When all extensions have been entered, press "Audio Call" or "Video Call"
98 98  
99 -**To initiate a conference call while on a phone call:**
122 +* **To initiate a conference call while on a phone call:**
123 +** When the phone is on the call screen, tap on the "Conference" button
124 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
125 +** After the call is established, the conference screen is brought up.
126 +** Tap the "Invite" button to add more members to the conference.
100 100  
101 -* When the phone is on the call screen, tap on the "Conference" button
102 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 -* After the call is established, the conference screen is brought up.
104 -* Tap the "Invite" button to add more members to the conference.
128 +* **To initiate a conference call from the conference soft key:**
129 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
105 105  
106 -**To initiate a conference call from the conference soft key:**
131 +=== Conference Call Management: ===
107 107  
108 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
133 +* (((
134 +**Attendee management**:
109 109  
110 -**Conference Call Management:**
136 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
137 +* **Mute**: Tap the extension and then click the Mute button.
138 +* **Video on**: Tap the extension and tap the Video on button.
139 +)))
111 111  
112 -* Individual management:
113 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
114 -** Mute: Tap the extension and then click the Mute button.
115 -** Video on: Tap the extension and tap the Video on button.
116 -* End a conference call:
141 +* **End a conference call:**
117 117  ** Tap the red handset button to end the call for everyone.
118 118  ** Individuals who disconnect from the call will exit but all other parties will remain.
119 119  
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147 147  
148 148  * **To answer a single incoming call**:
149 149  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
150 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
175 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
151 151  
152 152  * **To answer an incoming call during an active call:**
153 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
178 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
154 154  **
155 155  * **To pick up a call ringing at another phone in your group**
156 156  **
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174 174  (((
175 175  (% class="col-xs-12 col-sm-8" %)
176 176  (((
177 -= Directory, Speed Dials, Favorites, and Button Boxes =
202 += Directory, Contacts list, and Button boxes =
178 178  
179 179  
180 -* Directory:
181 -** Tap the User icon on the right side of the home screen
182 -** In the left menu, tap LDAP
183 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 -** Tap the green phone icon to place a call.
185 -* Set speed dials:
186 -**
187 -* Favorites:
188 -** To add extensions to favorites:
189 -*** Tap the User icon on the right side of the home screen
190 -*** In the left menu, tap Favorites
191 -***
192 -* Button boxes
205 +* **Finding EASD extensions in the directory**:
206 +** Tap the **User** icon on the right side of the home screen
207 +** In the left menu, tap **LDAP**
208 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
209 +** Tap the **green** **phone** icon to place a call.
210 +
211 +* **Frequently called contact list**:
212 +** Tap the **User** icon on the right side of the home screen
213 +** In the left menu, tap **LDAP**
214 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
215 +** Tap the **Download** button to save the extension to the contact list.
216 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
217 +
218 +* **Button boxes**
193 193  )))
194 194  
195 195  
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196 196  
197 197  (% class="col-xs-12 col-sm-4" %)
198 198  (((
199 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
225 +[[Figure . Grandstream EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="204" width="360"]]
200 200  )))
201 201  )))
202 202  
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210 210  = Call Handling =
211 211  
212 212  
213 -* To transfer a call 
214 -** Blind transfer
215 -** Announced transfer
216 -* To transfer a call to voicemail
239 +* **To transfer a call **
240 +** **Blind transfer:**
241 +*** While on a call, tap the **Transfer** button.
242 +*** Select **Transfer** to bring up the transfer screen.
243 +*** Select the transfer mode "**Blind**" (blind is the default)
244 +*** Enter the extension.
245 +*** Tap on the **Transfer** softkey.
246 +*** The call will transfer to the extension and the phone system will hang up the call.
247 +
248 +* **Attended transfer**
249 +** While on a call, tap the **Transfer** button.
250 +** Select **Transfer** to bring up the transfer screen.
251 +** Select the transfer mode (Blind is the default): change it to **Attended**
252 +** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call to voicemail**
217 217  ** (((
218 218  Press Transfer and then press * and then enter the extension to go to directly to VM
219 219  )))
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223 223  
224 224  (% class="col-xs-12 col-sm-4" %)
225 225  (((
226 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
264 +[[Figure . Grandstream blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
265 +
266 +[[Figure . Grandstream attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
227 227  )))
228 228  )))
229 229  
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259 259  = Call History =
260 260  
261 261  
262 -* Find your call history
263 -* Manage call history
264 -* Place calls from call history
302 +* **View call history:**
303 +** Tap the **Call History** button on the right side of the home screen.
304 +** Initiate a call from the history by tapping the green call or video buttons.
265 265  )))
266 266  
267 267  
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268 268  
269 269  (% class="col-xs-12 col-sm-4" %)
270 270  (((
271 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
311 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
272 272  )))
273 273  )))
274 274  
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278 278  (((
279 279  (% class="col-xs-12 col-sm-8" %)
280 280  (((
281 -= Availability States =
321 += Availability State: Do Not Disturb =
282 282  
283 283  
284 -* Change availability state when OOO or In Meeting
324 +* When Do not disturb is on, incoming calls will be blocked for all accounts.
325 +* To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
326 +* Tap the DND icon to turn it on.
327 +*
285 285  )))
286 286  
287 287  
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288 288  
289 289  (% class="col-xs-12 col-sm-4" %)
290 290  (((
291 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
334 +[[Figure . Grandstream Do not disturb setting. >>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="206" width="360"]]
292 292  )))
293 293  )))
294 294  
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298 298  (((
299 299  (% class="col-xs-12 col-sm-8" %)
300 300  (((
301 -= Checking Voicemail =
344 += Voicemail =
302 302  
303 -
304 -* To access your voicemail box
305 -* To access your voicemail from another extension within the district
306 -* To access your voicemail from off site
307 -* Voicemail indicator
308 -* Voicemail to email
346 +* All voicemails will be sent to the email address of the user tied to the extension and then the voicemail will be deleted off the phone.
347 +* Voicemails will be sent to email as a .wav file and will open in the Apple Music app.
348 +* Voicemails can also be accessed through the Wave phone app, if using.
349 +*
309 309  )))
310 310  
311 311  
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312 312  
313 313  (% class="col-xs-12 col-sm-4" %)
314 314  (((
315 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 +[[Figure 2. >>image:GS-voicemail.png||alt="Grandstream voicemail screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
316 316  )))
317 317  )))
318 318  
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326 326  = Phone Settings =
327 327  
328 328  
329 -* Disable tap sounds
330 -* Adjust volume:
331 -** Ringer volume
332 -** Call volume
333 -** Mute calls
370 +* Disable tap and button sounds
371 +** On the home screen, swipe to the second page and tap **Settings**. Swipe up and tap on **Sound.**
372 +* Adjust ringer and alert volumes
373 +* Set ring tones
374 +* Disable touch sounds and tones in **Other Settings.**
375 +*
376 +* Touch Tones:
377 +** Tap the Home button
378 +** Swipe left to the second page and tap Settings
379 +** Swipe up and tap on Sound
380 +** Tap Other Sounds
381 +**
382 +* Ring Tones
334 334  )))
335 335  
336 336  
337 -
338 338  (% class="col-xs-12 col-sm-4" %)
339 339  (((
340 340  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
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385 385  )))
386 386  )))
387 387  
388 -
436 +----
437 +
438 +(% class="row" %)
439 +(((
440 +(% class="col-xs-12 col-sm-8" %)
441 +(((
442 += Extra =
443 +
444 +* E:
445 +* E
446 +)))
447 +
448 +
449 +
450 +(% class="col-xs-12 col-sm-4" %)
451 +(((
452 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
453 +)))
454 +)))
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