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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 19.7
edited by Christine Sklareski
on 2025/05/22 10:27
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To version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version

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6 6  This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 8  
9 -Hardware:
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 11  
12 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
13 13  )))
14 14  
15 15  
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87 87  (((
88 88  == Place Conference Calls ==
89 89  
90 -* (((
91 +(((
91 91  **To initiate a conference call from the dial screen:**
92 92  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
93 93  
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96 96  * The extension will be added to the dialing field and users can dial another number
97 97  * When all extensions have been entered, press "Audio Call" or "Video Call"
98 98  
99 -**To initiate a conference call while on a phone call:**
100 100  
101 -* When the phone is on the call screen, tap on the "Conference" button
102 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 -* After the call is established, the conference screen is brought up.
104 -* Tap the "Invite" button to add more members to the conference.
101 +* **To initiate a conference call while on a phone call:**
102 +** When the phone is on the call screen, tap on the "Conference" button
103 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 +** After the call is established, the conference screen is brought up.
105 +** Tap the "Invite" button to add more members to the conference.
105 105  
106 -**To initiate a conference call from the conference soft key:**
107 +* **To initiate a conference call from the conference soft key:**
108 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
107 107  
108 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 +=== Conference Call Management: ===
109 109  
110 -**Conference Call Management:**
112 +* (((
113 +**Attendee management**:
111 111  
112 -* Individual management:
113 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
114 -** Mute: Tap the extension and then click the Mute button.
115 -** Video on: Tap the extension and tap the Video on button.
116 -* End a conference call:
115 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 +* **Mute**: Tap the extension and then click the Mute button.
117 +* **Video on**: Tap the extension and tap the Video on button.
118 +)))
119 +
120 +* **End a conference call:**
117 117  ** Tap the red handset button to end the call for everyone.
118 118  ** Individuals who disconnect from the call will exit but all other parties will remain.
119 119  
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150 150  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
151 151  
152 152  * **To answer an incoming call during an active call:**
153 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
154 154  **
155 155  * **To pick up a call ringing at another phone in your group**
156 156  **
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182 182  ** In the left menu, tap LDAP
183 183  ** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 184  ** Tap the green phone icon to place a call.
189 +**
185 185  * Set speed dials:
186 186  **
187 187  * Favorites:
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211 211  
212 212  
213 213  * To transfer a call 
214 -** Blind transfer
219 +** Blind transfer:
220 +*** While on a call, tap the Transfer button.
221 +*** Select Transfer to bring up the transfer screen.
222 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
223 +*** Enter the extension.
224 +*** Tap on the Transfer softkey.
225 +*** The call will transfer to the extension and the phone system will hang up the call.
215 215  ** Announced transfer
216 216  * To transfer a call to voicemail
217 217  ** (((
GS-3350model.png
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