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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 19.7
edited by Christine Sklareski
on 2025/05/22 10:27
Change comment: There is no comment for this version
To version 15.5
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 -
9 9  Hardware:
10 10  
11 11  
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30 30  (((
31 31  = **Place Calls** =
32 32  
33 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
34 34  
35 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
36 36  
37 37  1. Pick up the handset
38 38  1. Press the Speaker button on the phone
39 39  1. Press the Speaker button on the touchscreen
40 -1. Press a name in the Speed dial menu on the touchscreen
41 -1. Press a name on a button box
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
42 42  
43 -== Place Calls ==
41 +== Place Ringing Calls ==
44 44  
45 45  * **Place a ringing call to an internal extension:**
46 46  ** Initiate a call
47 47  ** Use the keypad to enter the extension
48 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -
50 -(% style="display:none" %)
51 -
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
52 52  * **To place a call to an outside phone number**:
53 53  ** Initiate a call
54 -** Dial 9 (to access the outside line)
55 -** Dial the external phone number
56 -** Press Audio call.
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
57 57  
58 58  == Place Emergency Calls ==
59 59  
60 60  * **To place an emergency 911 call:**
61 -** Initiate a call.
62 -** Dial 911 or 9911.
63 -** Press Audio call.
64 -
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
65 65  * **To place an internal emergency call to alert the office of an issue:**
66 -** Initiate a call.
67 -** Dial your building's internal emergency extension.
68 -** Press Audio call.
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 69  
70 70  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
71 71  
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88 88  == Place Conference Calls ==
89 89  
90 90  * (((
91 -**To initiate a conference call from the dial screen:**
93 +**To initiate a conference call:**
92 92  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
93 93  
94 94  * Bring up the dial screen
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96 96  * The extension will be added to the dialing field and users can dial another number
97 97  * When all extensions have been entered, press "Audio Call" or "Video Call"
98 98  
101 +
99 99  **To initiate a conference call while on a phone call:**
100 100  
101 -* When the phone is on the call screen, tap on the "Conference" button
104 +* When** **the phone is on the call screen, tap on the "Conference" button
102 102  * Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 -* After the call is established, the conference screen is brought up.
104 -* Tap the "Invite" button to add more members to the conference.
105 -
106 -**To initiate a conference call from the conference soft key:**
107 -
108 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 -
110 -**Conference Call Management:**
111 -
112 -* Individual management:
113 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
114 -** Mute: Tap the extension and then click the Mute button.
115 -** Video on: Tap the extension and tap the Video on button.
116 -* End a conference call:
117 -** Tap the red handset button to end the call for everyone.
118 -** Individuals who disconnect from the call will exit but all other parties will remain.
119 -
120 -
106 +* Tap the "Invite" button to add members to the conference.
107 +* A dial tone will be heard to start dialing a new number.
121 121  )))
122 122  
123 123  
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130 130  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
131 131  
132 132  
133 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
134 134  )))
135 135  )))
136 136  
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143 143  (((
144 144  = Answering Calls =
145 145  
146 -Caller ID will show who is calling.
147 147  
148 -* **To answer a single incoming call**:
149 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
150 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
151 -
152 -* **To answer an incoming call during an active call:**
153 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
154 -**
155 -* **To pick up a call ringing at another phone in your group**
156 -**
157 -* **To send a ringing call to voicemail instead of answering**
158 -**
134 +* Call ID will show who is calling
135 +* To answer a ringing call
136 +* To answer a second simultaneous call
137 +* To pick up a call ringing at another phone in your group
138 +* To send a ringing call to voicemail instead of answering
159 159  )))
160 160  
161 161  
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162 162  
163 163  (% class="col-xs-12 col-sm-4" %)
164 164  (((
165 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
166 -
167 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
145 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 168  )))
169 169  )))
170 170  
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177 177  = Directory, Speed Dials, Favorites, and Button Boxes =
178 178  
179 179  
180 -* Directory:
181 -** Tap the User icon on the right side of the home screen
182 -** In the left menu, tap LDAP
183 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 -** Tap the green phone icon to place a call.
185 -* Set speed dials:
186 -**
187 -* Favorites:
188 -** To add extensions to favorites:
189 -*** Tap the User icon on the right side of the home screen
190 -*** In the left menu, tap Favorites
191 -***
158 +* Directory
159 +* Speed Dials
160 +* Favorites
192 192  * Button boxes
193 193  )))
194 194  
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