Last modified by Christine Sklareski on 2025/07/17 09:56

From version 19.2
edited by Christine Sklareski
on 2025/05/22 10:24
Change comment: There is no comment for this version
To version 17.9
edited by Christine Sklareski
on 2025/05/21 14:26
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones. A new feature on admin/office phones is the camera feature to make video calls with an adjustment for camera angle and blocking.
6 +
7 7  
8 -
9 9  Hardware:
10 10  
11 11  
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30 30  (((
31 31  = **Place Calls** =
32 32  
33 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
34 34  
35 -== Multiple ways to Initiate a call: ==
34 +== Initiate a call: ==
36 36  
37 37  1. Pick up the handset
38 38  1. Press the Speaker button on the phone
39 39  1. Press the Speaker button on the touchscreen
40 -1. Press a name in the Speed dial menu on the touchscreen
41 -1. Press a name on a button box
39 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 +1. Press a name on a button box (speakerphone will engage if not using handset)
42 42  
43 -== Place Calls ==
42 +== Place Ringing Calls ==
44 44  
45 45  * **Place a ringing call to an internal extension:**
46 46  ** Initiate a call
47 47  ** Use the keypad to enter the extension
48 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -
50 -(% style="display:none" %)
51 -
47 +** Press Audio call or Video call.
48 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +** To disconnect the call, return the handset to the cradle.
51 +\\(% style="display:none" %)
52 52  * **To place a call to an outside phone number**:
53 53  ** Initiate a call
54 -** Dial 9 (to access the outside line)
55 -** Dial the external phone number
56 -** Press Audio call.
54 +** Use the keypad to press 9 (to access the outside line)
55 +** Use the keypad to enter the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 +** To disconnect the call, return the handset to the cradle.
57 57  
58 58  == Place Emergency Calls ==
59 59  
60 60  * **To place an emergency 911 call:**
61 -** Initiate a call.
62 -** Dial 911 or 9911.
63 -** Press Audio call.
64 -
62 +** Pick up the handset or engage the speakerphone
63 +** Dial 911 or 9911 on the keypad.
64 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 +
65 65  * **To place an internal emergency call to alert the office of an issue:**
66 -** Initiate a call.
67 -** Dial your building's internal emergency extension.
68 -** Press Audio call.
68 +** Pick up the handset or engage the speakerphone
69 +** Dial your building's internal emergency extension on the keypad.
70 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
69 69  
70 70  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
71 71  
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107 107  
108 108  * Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
109 109  
113 +
110 110  **Conference Call Management:**
111 111  
112 112  * Individual management:
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155 155  * **To pick up a call ringing at another phone in your group**
156 156  **
157 157  * **To send a ringing call to voicemail instead of answering**
158 -**
162 +** **​​​​​​​**
159 159  )))
160 160  
161 161  
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177 177  = Directory, Speed Dials, Favorites, and Button Boxes =
178 178  
179 179  
180 -* Directory:
181 -** Tap the User icon on the right side of the home screen
182 -** In the left menu, tap LDAP
183 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
184 -** Tap the green phone icon to place a call.
185 -* Set speed dials:
186 -**
187 -* Favorites:
188 -** To add extensions to favorites:
189 -*** Tap the User icon on the right side of the home screen
190 -*** In the left menu, tap Favorites
191 -***
184 +* Directory
185 +* Speed Dials
186 +* Favorites
192 192  * Button boxes
193 193  )))
194 194