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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 19.10
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version
To version 4.2
edited by Christine Sklareski
on 2025/05/16 15:17
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  )))
15 15  
16 16  
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29 29  (((
30 30  (% class="col-xs-12 col-sm-8" %)
31 31  (((
32 -= **Place Calls** =
30 += Placing Calls =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
37 -
38 -1. Pick up the handset
39 -1. Press the Speaker button on the phone
40 -1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
43 -
44 -== Place Calls ==
45 -
46 -* **Place a ringing call to an internal extension:**
47 -** Initiate a call
48 -** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
53 -* **To place a call to an outside phone number**:
54 -** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
70 -
71 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 -
33 +* Place a call using:
34 +** Handset
35 +** Speakerphone
36 +* To place a ringing call to another internal extension
37 +* To place a call to an outside phone number
38 +* To place an emergency 911 call
39 +* To place an internal emergency call to alert the office of issue
40 +* To place a conference call
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74 74  
75 75  
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76 76  
77 77  (% class="col-xs-12 col-sm-4" %)
78 78  (((
79 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
47 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
80 80  )))
81 81  )))
82 82  
83 -----
84 84  
85 -(% class="row" %)
86 -(((
87 -(% class="col-xs-12 col-sm-8" %)
88 -(((
89 -== Place Conference Calls ==
90 90  
91 -* (((
92 -**To initiate a conference call from the dial screen:**
93 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 -
95 -* Bring up the dial screen
96 -* Enter the first extension number then press on it on the left panel of the screen
97 -* The extension will be added to the dialing field and users can dial another number
98 -* When all extensions have been entered, press "Audio Call" or "Video Call"
99 -
100 -**To initiate a conference call while on a phone call:**
101 -
102 -* When the phone is on the call screen, tap on the "Conference" button
103 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 -* After the call is established, the conference screen is brought up.
105 -* Tap the "Invite" button to add more members to the conference.
106 -
107 -**To initiate a conference call from the conference soft key:**
108 -
109 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 -
111 -**Conference Call Management:**
112 -
113 -* Individual management:
114 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 -** Mute: Tap the extension and then click the Mute button.
116 -** Video on: Tap the extension and tap the Video on button.
117 -* End a conference call:
118 -** Tap the red handset button to end the call for everyone.
119 -** Individuals who disconnect from the call will exit but all other parties will remain.
120 -
121 -
122 -)))
123 -
124 -
125 -)))
126 -
127 -
128 -
129 -(% class="col-xs-12 col-sm-4" %)
130 -(((
131 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
132 -
133 -
134 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 -)))
136 -)))
137 -
138 -
139 139  ----
140 140  
141 141  (% class="row" %)
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144 144  (((
145 145  = Answering Calls =
146 146  
147 -Caller ID will show who is calling.
148 148  
149 -* **To answer a single incoming call**:
150 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
151 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
152 -
153 -* **To answer an incoming call during an active call:**
154 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
155 -**
156 -* **To pick up a call ringing at another phone in your group**
157 -**
158 -* **To send a ringing call to voicemail instead of answering**
159 -**
62 +* Call ID will show who is calling
63 +* To answer a ringing call
64 +* To answer a second simultaneous call
65 +* To pick up a call ringing at another phone in your group
66 +* To send a ringing call to voicemail instead of answering
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161 161  
162 162  
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163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
167 -
168 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
73 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
169 169  )))
170 170  )))
171 171  
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178 178  = Directory, Speed Dials, Favorites, and Button Boxes =
179 179  
180 180  
181 -* Directory:
182 -** Tap the User icon on the right side of the home screen
183 -** In the left menu, tap LDAP
184 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
185 -** Tap the green phone icon to place a call.
186 -* Set speed dials:
187 -**
188 -* Favorites:
189 -** To add extensions to favorites:
190 -*** Tap the User icon on the right side of the home screen
191 -*** In the left menu, tap Favorites
192 -***
86 +* Directory
87 +* Speed Dials
88 +* Favorites
193 193  * Button boxes
194 194  )))
195 195  
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299 299  (((
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301 301  (((
302 -= Checking Voicemail =
198 += Voicemail =
303 303  
304 304  
305 305  * To access your voicemail box
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350 350  (((
351 351  (% class="col-xs-12 col-sm-8" %)
352 352  (((
353 -= Answering Doorbells =
249 += Doorbells =
354 354  
355 355  
356 356  Content 3
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