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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 19.10
edited by Christine Sklareski
on 2025/05/22 10:31
Change comment: There is no comment for this version
To version 17.2
edited by Christine Sklareski
on 2025/05/21 10:50
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
6 +
7 7  
8 +Hardware:
8 8  
9 -(% class="wikigeneratedid" %)
10 -[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
11 11  
12 -
13 -Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
11 +* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 14  )))
15 15  
16 16  
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31 31  (((
32 32  = **Place Calls** =
33 33  
34 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
35 35  
36 -== Multiple ways to Initiate a call: ==
33 +== Initiate a call: ==
37 37  
38 38  1. Pick up the handset
39 39  1. Press the Speaker button on the phone
40 40  1. Press the Speaker button on the touchscreen
41 -1. Press a name in the Speed dial menu on the touchscreen
42 -1. Press a name on a button box
38 +1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 +1. Press a name on a button box (speakerphone will engage if not using handset)
43 43  
44 -== Place Calls ==
41 +== Place Ringing Calls ==
45 45  
46 46  * **Place a ringing call to an internal extension:**
47 47  ** Initiate a call
48 48  ** Use the keypad to enter the extension
49 -** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -
51 -(% style="display:none" %)
52 -
46 +** Press Audio call or Video call.
47 +*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 +*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 +** To disconnect the call, return the handset to the cradle.
50 +\\(% style="display:none" %)
53 53  * **To place a call to an outside phone number**:
54 54  ** Initiate a call
55 -** Dial 9 (to access the outside line)
56 -** Dial the external phone number
57 -** Press Audio call.
53 +** Use the keypad to press 9 (to access the outside line)
54 +** Use the keypad to enter the external phone number
55 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 +** To disconnect the call, return the handset to the cradle.
58 58  
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 -** Initiate a call.
63 -** Dial 911 or 9911.
64 -** Press Audio call.
65 -
61 +** Pick up the handset or engage the speakerphone
62 +** Dial 911 or 9911 on the keypad.
63 +** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Initiate a call.
68 -** Dial your building's internal emergency extension.
69 -** Press Audio call.
67 +** Pick up the handset or engage the speakerphone
68 +** Dial your building's internal emergency extension on the keypad.
69 +** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 +** To disconnect the call, return the handset to the cradle or press the Speaker button.
70 70  
71 71  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
72 72  
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89 89  == Place Conference Calls ==
90 90  
91 91  * (((
92 -**To initiate a conference call from the dial screen:**
93 +**To initiate a conference call:**
93 93  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
94 94  
95 95  * Bring up the dial screen
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97 97  * The extension will be added to the dialing field and users can dial another number
98 98  * When all extensions have been entered, press "Audio Call" or "Video Call"
99 99  
100 -**To initiate a conference call while on a phone call:**
101 101  
102 -* When the phone is on the call screen, tap on the "Conference" button
103 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 -* After the call is established, the conference screen is brought up.
105 -* Tap the "Invite" button to add more members to the conference.
106 106  
107 -**To initiate a conference call from the conference soft key:**
103 +**To initiate a conference call while on a phone call:**
108 108  
109 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 -
111 -**Conference Call Management:**
112 -
113 -* Individual management:
114 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 -** Mute: Tap the extension and then click the Mute button.
116 -** Video on: Tap the extension and tap the Video on button.
117 -* End a conference call:
118 -** Tap the red handset button to end the call for everyone.
119 -** Individuals who disconnect from the call will exit but all other parties will remain.
120 -
121 -
105 +* When** **the phone is on the call screen, tap on the "Conference" button
106 +* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 +* Tap the "Invite" button to add members to the conference.
108 +* A dial tone will be heard to start dialing a new number.
122 122  )))
123 123  
124 124  
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131 131  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
132 132  
133 133  
134 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 +[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 135  )))
136 136  )))
137 137  
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146 146  
147 147  Caller ID will show who is calling.
148 148  
149 -* **To answer a single incoming call**:
136 +* To answer a single incoming call:
150 150  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
151 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
152 -
153 -* **To answer an incoming call during an active call:**
154 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
155 -**
156 -* **To pick up a call ringing at another phone in your group**
157 -**
158 -* **To send a ringing call to voicemail instead of answering**
159 -**
138 +* To answer a second simultaneous call
139 +* To pick up a call ringing at another phone in your group
140 +* To send a ringing call to voicemail instead of answering
160 160  )))
161 161  
162 162  
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163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
167 -
168 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
147 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
169 169  )))
170 170  )))
171 171  
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178 178  = Directory, Speed Dials, Favorites, and Button Boxes =
179 179  
180 180  
181 -* Directory:
182 -** Tap the User icon on the right side of the home screen
183 -** In the left menu, tap LDAP
184 -** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
185 -** Tap the green phone icon to place a call.
186 -* Set speed dials:
187 -**
188 -* Favorites:
189 -** To add extensions to favorites:
190 -*** Tap the User icon on the right side of the home screen
191 -*** In the left menu, tap Favorites
192 -***
160 +* Directory
161 +* Speed Dials
162 +* Favorites
193 193  * Button boxes
194 194  )))
195 195  
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