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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 18.7
edited by Christine Sklareski
on 2025/05/22 10:09
Change comment: There is no comment for this version
To version 21.2
edited by Christine Sklareski
on 2025/05/22 10:33
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 12  )))
13 13  
14 14  
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44 44  * **Place a ringing call to an internal extension:**
45 45  ** Initiate a call
46 46  ** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
52 52  * **To place a call to an outside phone number**:
53 53  ** Initiate a call
54 54  ** Dial 9 (to access the outside line)
55 55  ** Dial the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage automatically after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
57 +** Press Audio call.
58 58  
59 59  == Place Emergency Calls ==
60 60  
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61 61  * **To place an emergency 911 call:**
62 62  ** Initiate a call.
63 63  ** Dial 911 or 9911.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will automatically engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle.
66 -
64 +** Press Audio call.
65 +
67 67  * **To place an internal emergency call to alert the office of an issue:**
68 68  ** Initiate a call.
69 69  ** Dial your building's internal emergency extension.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will automatically engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle.
69 +** Press Audio call.
72 72  
73 73  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 74  
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90 90  (((
91 91  == Place Conference Calls ==
92 92  
93 -* (((
91 +(((
94 94  **To initiate a conference call from the dial screen:**
95 95  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 96  
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99 99  * The extension will be added to the dialing field and users can dial another number
100 100  * When all extensions have been entered, press "Audio Call" or "Video Call"
101 101  
102 -**To initiate a conference call while on a phone call:**
103 103  
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
108 108  
109 -**To initiate a conference call from the conference soft key:**
110 110  
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
103 +* **To initiate a conference call while on a phone call:**
104 +** When the phone is on the call screen, tap on the "Conference" button
105 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 +** After the call is established, the conference screen is brought up.
107 +** Tap the "Invite" button to add more members to the conference.
112 112  
109 +
110 +* **To initiate a conference call from the conference soft key:**
111 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 +
113 113  **Conference Call Management:**
114 114  
115 115  * Individual management:
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116 116  ** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
117 117  ** Mute: Tap the extension and then click the Mute button.
118 118  ** Video on: Tap the extension and tap the Video on button.
119 +
120 +
119 119  * End a conference call:
120 120  ** Tap the red handset button to end the call for everyone.
121 121  ** Individuals who disconnect from the call will exit but all other parties will remain.
GS-3350model.png
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