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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 17.9
edited by Christine Sklareski
on 2025/05/21 14:26
Change comment: There is no comment for this version
To version 23.2
edited by Christine Sklareski
on 2025/05/22 11:03
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 12  )))
13 13  
14 14  
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29 29  (((
30 30  = **Place Calls** =
31 31  
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
34 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
33 33  
34 -== Initiate a call: ==
36 +== Multiple ways to Initiate a call: ==
35 35  
36 36  1. Pick up the handset
37 37  1. Press the Speaker button on the phone
38 38  1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
41 41  
42 -== Place Ringing Calls ==
44 +== Place Calls ==
43 43  
44 44  * **Place a ringing call to an internal extension:**
45 45  ** Initiate a call
46 46  ** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
52 52  * **To place a call to an outside phone number**:
53 53  ** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
55 +** Dial 9 (to access the outside line)
56 +** Dial the external phone number
57 +** Press Audio call.
58 58  
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
67 67  * **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 +** Initiate a call.
68 +** Dial your building's internal emergency extension.
69 +** Press Audio call.
72 72  
73 73  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 74  
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90 90  (((
91 91  == Place Conference Calls ==
92 92  
93 -* (((
91 +(((
94 94  **To initiate a conference call from the dial screen:**
95 95  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 96  
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99 99  * The extension will be added to the dialing field and users can dial another number
100 100  * When all extensions have been entered, press "Audio Call" or "Video Call"
101 101  
102 -**To initiate a conference call while on a phone call:**
103 103  
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
101 +* **To initiate a conference call while on a phone call:**
102 +** When the phone is on the call screen, tap on the "Conference" button
103 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
104 +** After the call is established, the conference screen is brought up.
105 +** Tap the "Invite" button to add more members to the conference.
108 108  
109 -**To initiate a conference call from the conference soft key:**
107 +* **To initiate a conference call from the conference soft key:**
108 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 110  
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
110 +=== Conference Call Management: ===
112 112  
112 +* (((
113 +**Attendee management**:
113 113  
114 -**Conference Call Management:**
115 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
116 +* **Mute**: Tap the extension and then click the Mute button.
117 +* **Video on**: Tap the extension and tap the Video on button.
118 +)))
115 115  
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
120 +* **End a conference call:**
121 121  ** Tap the red handset button to end the call for everyone.
122 122  ** Individuals who disconnect from the call will exit but all other parties will remain.
123 123  
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154 154  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 155  
156 156  * **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
158 158  **
159 159  * **To pick up a call ringing at another phone in your group**
160 160  **
161 161  * **To send a ringing call to voicemail instead of answering**
162 -** **​​​​​​​**
162 +**
163 163  )))
164 164  
165 165  
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181 181  = Directory, Speed Dials, Favorites, and Button Boxes =
182 182  
183 183  
184 -* Directory
185 -* Speed Dials
186 -* Favorites
184 +* Directory:
185 +** Tap the User icon on the right side of the home screen
186 +** In the left menu, tap LDAP
187 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
188 +** Tap the green phone icon to place a call.
189 +**
190 +* Set speed dials:
191 +**
192 +* Favorites:
193 +** To add extensions to favorites:
194 +*** Tap the User icon on the right side of the home screen
195 +*** In the left menu, tap Favorites
196 +***
187 187  * Button boxes
188 188  )))
189 189  
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206 206  
207 207  
208 208  * To transfer a call 
209 -** Blind transfer
219 +** Blind transfer:
220 +*** While on a call, tap the Transfer button.
221 +*** Select Transfer to bring up the transfer screen.
222 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
223 +*** Enter the extension.
224 +*** Tap on the Transfer softkey.
225 +*** The call will transfer to the extension and the phone system will hang up the call.
210 210  ** Announced transfer
211 211  * To transfer a call to voicemail
212 212  ** (((
GS-3350model.png
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