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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.9
edited by Christine Sklareski
on 2025/05/21 14:26
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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Content
... ... @@ -5,10 +5,8 @@
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 +Description area
12 12  )))
13 13  
14 14  
... ... @@ -27,51 +27,13 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
28 += Placing Calls =
31 31  
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 33  
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
67 -* **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 -
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
75 75  )))
76 76  
77 77  
... ... @@ -78,67 +78,12 @@
78 78  
79 79  (% class="col-xs-12 col-sm-4" %)
80 80  (((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
82 82  )))
83 83  )))
84 84  
85 -----
86 86  
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 -== Place Conference Calls ==
92 92  
93 -* (((
94 -**To initiate a conference call from the dial screen:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -**To initiate a conference call while on a phone call:**
103 -
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
108 -
109 -**To initiate a conference call from the conference soft key:**
110 -
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -
114 -**Conference Call Management:**
115 -
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
121 -** Tap the red handset button to end the call for everyone.
122 -** Individuals who disconnect from the call will exit but all other parties will remain.
123 -
124 -
125 -)))
126 -
127 -
128 -)))
129 -
130 -
131 -
132 -(% class="col-xs-12 col-sm-4" %)
133 -(((
134 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 -
136 -
137 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
138 -)))
139 -)))
140 -
141 -
142 142  ----
143 143  
144 144  (% class="row" %)
... ... @@ -147,19 +147,8 @@
147 147  (((
148 148  = Answering Calls =
149 149  
150 -Caller ID will show who is calling.
151 151  
152 -* **To answer a single incoming call**:
153 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 -
156 -* **To answer an incoming call during an active call:**
157 -** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
158 -**
159 -* **To pick up a call ringing at another phone in your group**
160 -**
161 -* **To send a ringing call to voicemail instead of answering**
162 -** **​​​​​​​**
56 +Content 2
163 163  )))
164 164  
165 165  
... ... @@ -166,36 +166,11 @@
166 166  
167 167  (% class="col-xs-12 col-sm-4" %)
168 168  (((
169 -[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170 -
171 -[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
63 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
172 172  )))
173 173  )))
174 174  
175 -----
176 176  
177 -(% class="row" %)
178 -(((
179 -(% class="col-xs-12 col-sm-8" %)
180 -(((
181 -= Directory, Speed Dials, Favorites, and Button Boxes =
182 -
183 -
184 -* Directory
185 -* Speed Dials
186 -* Favorites
187 -* Button boxes
188 -)))
189 -
190 -
191 -
192 -(% class="col-xs-12 col-sm-4" %)
193 -(((
194 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
195 -)))
196 -)))
197 -
198 -
199 199  ----
200 200  
201 201  (% class="row" %)
... ... @@ -205,14 +205,8 @@
205 205  = Call Handling =
206 206  
207 207  
208 -* To transfer a call 
209 -** Blind transfer
210 -** Announced transfer
211 -* To transfer a call to voicemail
212 -** (((
213 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
214 214  )))
215 -)))
216 216  
217 217  
218 218  
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223 223  )))
224 224  
225 225  
226 -----
227 227  
228 -(% class="row" %)
229 -(((
230 -(% class="col-xs-12 col-sm-8" %)
231 -(((
232 -= Pick up groups / Hunt groups / Monitored Extensions =
233 -
234 -
235 -* Pick up groups
236 -* Hunt groups
237 -* Monitored extensions
238 -)))
239 -
240 -
241 -
242 -(% class="col-xs-12 col-sm-4" %)
243 -(((
244 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
245 -)))
246 -)))
247 -
248 248  ----
249 249  
250 250  (% class="row" %)
... ... @@ -251,12 +251,10 @@
251 251  (((
252 252  (% class="col-xs-12 col-sm-8" %)
253 253  (((
254 -= Call History =
96 += Voicemail and Auto Attendant =
255 255  
256 256  
257 -* Find your call history
258 -* Manage call history
259 -* Place calls from call history
99 +Content 3
260 260  )))
261 261  
262 262  
... ... @@ -267,26 +267,7 @@
267 267  )))
268 268  )))
269 269  
270 -----
271 271  
272 -(% class="row" %)
273 -(((
274 -(% class="col-xs-12 col-sm-8" %)
275 -(((
276 -= Availability States =
277 -
278 -
279 -* Change availability state when OOO or In Meeting
280 -)))
281 -
282 -
283 -
284 -(% class="col-xs-12 col-sm-4" %)
285 -(((
286 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
287 -)))
288 -)))
289 -
290 290  ----
291 291  
292 292  (% class="row" %)
... ... @@ -293,14 +293,10 @@
293 293  (((
294 294  (% class="col-xs-12 col-sm-8" %)
295 295  (((
296 -= Checking Voicemail =
117 += Doorbells =
297 297  
298 298  
299 -* To access your voicemail box
300 -* To access your voicemail from another extension within the district
301 -* To access your voicemail from off site
302 -* Voicemail indicator
303 -* Voicemail to email
120 +Content 3
304 304  )))
305 305  
306 306  
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312 312  )))
313 313  
314 314  
132 +
315 315  ----
316 316  
317 317  (% class="row" %)
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321 321  = Phone Settings =
322 322  
323 323  
324 -* Disable tap sounds
325 -* Adjust volume:
326 -** Ringer volume
327 -** Call volume
328 -** Mute calls
142 +Content 3
329 329  )))
330 330  
331 331  
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337 337  )))
338 338  
339 339  
340 -
341 341  ----
342 342  
343 343  (% class="row" %)
... ... @@ -344,7 +344,7 @@
344 344  (((
345 345  (% class="col-xs-12 col-sm-8" %)
346 346  (((
347 -= Answering Doorbells =
160 += Section 3 =
348 348  
349 349  
350 350  Content 3
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358 358  )))
359 359  )))
360 360  
361 -
362 -----
363 -
364 -(% class="row" %)
365 -(((
366 -(% class="col-xs-12 col-sm-8" %)
367 -(((
368 -= All Call and Paging/Intercom =
369 -
370 -
371 -* Page within school
372 -* Page between buildings
373 -)))
374 -
375 -
376 -
377 -(% class="col-xs-12 col-sm-4" %)
378 -(((
379 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
380 -)))
381 -)))
382 -
383 383  
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