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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.8
edited by Christine Sklareski
on 2025/05/21 14:14
Change comment: There is no comment for this version
To version 2.3
edited by Christine Sklareski
on 2025/05/16 13:59
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,136 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
31 -
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 -
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
67 -* **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 -
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
75 -)))
76 -
77 -
78 -
79 -(% class="col-xs-12 col-sm-4" %)
80 -(((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 -)))
83 -)))
84 -
85 -----
86 -
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 -== Place Conference Calls ==
92 -
93 -* (((
94 -**To initiate a conference call from the dial screen:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -**To initiate a conference call while on a phone call:**
103 -
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
108 -
109 -**To initiate a conference call from the conference soft key:**
110 -
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -
114 -**Conference Call Management:**
115 -
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
121 -** Tap the red handset button to end the call for everyone.
122 -** Individuals who disconnect from the call will exit but all other parties will remain.
123 -
124 -
125 -)))
126 -
127 -
128 -)))
129 -
130 -
131 -
132 -(% class="col-xs-12 col-sm-4" %)
133 -(((
134 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
135 -
136 -
137 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
138 -)))
139 -)))
140 -
141 -
142 -----
143 -
144 -(% class="row" %)
145 -(((
146 -(% class="col-xs-12 col-sm-8" %)
147 -(((
148 148  = Answering Calls =
149 149  
150 -Caller ID will show who is calling.
151 151  
152 -* **To answer a single incoming call**:
153 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 -
156 -* **To answer a second simultaneous call**
157 -**
158 -* To pick up a call ringing at another phone in your group
159 -* To send a ringing call to voicemail instead of answering
30 +Content 2
160 160  )))
161 161  
162 162  
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163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
167 -
168 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
169 169  )))
170 170  )))
171 171  
172 -----
173 173  
174 -(% class="row" %)
175 -(((
176 -(% class="col-xs-12 col-sm-8" %)
177 -(((
178 -= Directory, Speed Dials, Favorites, and Button Boxes =
179 -
180 -
181 -* Directory
182 -* Speed Dials
183 -* Favorites
184 -* Button boxes
185 -)))
186 -
187 -
188 -
189 -(% class="col-xs-12 col-sm-4" %)
190 -(((
191 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
192 -)))
193 -)))
194 -
195 -
196 196  ----
197 197  
198 198  (% class="row" %)
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202 202  = Call Handling =
203 203  
204 204  
205 -* To transfer a call 
206 -** Blind transfer
207 -** Announced transfer
208 -* To transfer a call to voicemail
209 -** (((
210 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
211 211  )))
212 -)))
213 213  
214 214  
215 215  
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220 220  )))
221 221  
222 222  
223 -----
224 224  
225 -(% class="row" %)
226 -(((
227 -(% class="col-xs-12 col-sm-8" %)
228 -(((
229 -= Pick up groups / Hunt groups / Monitored Extensions =
230 -
231 -
232 -* Pick up groups
233 -* Hunt groups
234 -* Monitored extensions
235 -)))
236 -
237 -
238 -
239 -(% class="col-xs-12 col-sm-4" %)
240 -(((
241 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
242 -)))
243 -)))
244 -
245 245  ----
246 246  
247 247  (% class="row" %)
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248 248  (((
249 249  (% class="col-xs-12 col-sm-8" %)
250 250  (((
251 -= Call History =
70 += Voicemail and Auto Attendant =
252 252  
253 253  
254 -* Find your call history
255 -* Manage call history
256 -* Place calls from call history
73 +Content 3
257 257  )))
258 258  
259 259  
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264 264  )))
265 265  )))
266 266  
267 -----
268 268  
269 -(% class="row" %)
270 -(((
271 -(% class="col-xs-12 col-sm-8" %)
272 -(((
273 -= Availability States =
274 -
275 -
276 -* Change availability state when OOO or In Meeting
277 -)))
278 -
279 -
280 -
281 -(% class="col-xs-12 col-sm-4" %)
282 -(((
283 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
284 -)))
285 -)))
286 -
287 287  ----
288 288  
289 289  (% class="row" %)
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290 290  (((
291 291  (% class="col-xs-12 col-sm-8" %)
292 292  (((
293 -= Checking Voicemail =
91 += Doorbells =
294 294  
295 295  
296 -* To access your voicemail box
297 -* To access your voicemail from another extension within the district
298 -* To access your voicemail from off site
299 -* Voicemail indicator
300 -* Voicemail to email
94 +Content 3
301 301  )))
302 302  
303 303  
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309 309  )))
310 310  
311 311  
106 +
312 312  ----
313 313  
314 314  (% class="row" %)
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318 318  = Phone Settings =
319 319  
320 320  
321 -* Disable tap sounds
322 -* Adjust volume:
323 -** Ringer volume
324 -** Call volume
325 -** Mute calls
116 +Content 3
326 326  )))
327 327  
328 328  
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334 334  )))
335 335  
336 336  
337 -
338 338  ----
339 339  
340 340  (% class="row" %)
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341 341  (((
342 342  (% class="col-xs-12 col-sm-8" %)
343 343  (((
344 -= Answering Doorbells =
134 += Section 3 =
345 345  
346 346  
347 347  Content 3
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355 355  )))
356 356  )))
357 357  
358 -
359 -----
360 -
361 -(% class="row" %)
362 -(((
363 -(% class="col-xs-12 col-sm-8" %)
364 -(((
365 -= All Call and Paging/Intercom =
366 -
367 -
368 -* Page within school
369 -* Page between buildings
370 -)))
371 -
372 -
373 -
374 -(% class="col-xs-12 col-sm-4" %)
375 -(((
376 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
377 -)))
378 -)))
379 -
380 380  
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