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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 17.8
edited by Christine Sklareski
on 2025/05/21 14:14
Change comment: There is no comment for this version
To version 18.2
edited by Christine Sklareski
on 2025/05/22 09:46
Change comment: There is no comment for this version

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31 31  
32 32  To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 33  
34 -== Initiate a call: ==
34 +== Multiple ways to Initiate a call: ==
35 35  
36 36  1. Pick up the handset
37 37  1. Press the Speaker button on the phone
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39 39  1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 40  1. Press a name on a button box (speakerphone will engage if not using handset)
41 41  
42 -== Place Ringing Calls ==
42 +== Place Calls ==
43 43  
44 44  * **Place a ringing call to an internal extension:**
45 45  ** Initiate a call
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51 51  \\(% style="display:none" %)
52 52  * **To place a call to an outside phone number**:
53 53  ** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
54 +** Dial 9 (to access the outside line)
55 +** Dial the external phone number
56 +** Press Audio call. Please note that if you don't press Audio call, the call will engage automatically after a short delay.
57 57  ** To disconnect the call, return the handset to the cradle.
58 58  
59 59  == Place Emergency Calls ==
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110 110  
111 111  * Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 112  
113 -
114 114  **Conference Call Management:**
115 115  
116 116  * Individual management:
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153 153  ** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
154 154  ** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
155 155  
156 -* **To answer a second simultaneous call**
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the call by audio, video or the new call can be declined. If answered, the first call will be put on hold.
157 157  **
158 -* To pick up a call ringing at another phone in your group
159 -* To send a ringing call to voicemail instead of answering
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
160 160  )))
161 161  
162 162  
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163 163  
164 164  (% class="col-xs-12 col-sm-4" %)
165 165  (((
166 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
167 167  
168 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 169  )))
170 170  )))
171 171  
... ... @@ -178,9 +178,18 @@
178 178  = Directory, Speed Dials, Favorites, and Button Boxes =
179 179  
180 180  
181 -* Directory
182 -* Speed Dials
183 -* Favorites
183 +* Directory:
184 +** Tap the User icon on the right side of the home screen
185 +** In the left menu, tap LDAP
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +* Set speed dials:
189 +**
190 +* Favorites:
191 +** To add extensions to favorites:
192 +*** Tap the User icon on the right side of the home screen
193 +*** In the left menu, tap Favorites
194 +***
184 184  * Button boxes
185 185  )))
186 186  
GS-SecondCall.png
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