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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 17.7
edited by Christine Sklareski
on 2025/05/21 14:14
Change comment: There is no comment for this version
To version 9.3
edited by Christine Sklareski
on 2025/05/16 15:45
Change comment: There is no comment for this version

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29 29  (((
30 30  = **Place Calls** =
31 31  
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 33  
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 42  == Place Ringing Calls ==
43 43  
44 44  * **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
36 +** **Handset**:
37 +*** Pick up the handset
38 +*** Use the keypad to enter the extension
39 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
40 +*** To disconnect the call, return the handset to the cradle.
41 +** **Speakerphone:**
42 +*** Press the Dial/Send button or the Speaker button
43 +*** Use the keypad to enter the extension
44 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
45 +*** To disconnect the call, press the Speaker button.(% style="display:none" %)
58 58  
47 +* **To place a call to an outside phone number**
48 +** **Handset**:
49 +*** Pick up the handset
50 +*** Use the keypad to press 9 (to access the outside line)
51 +*** Use the keypad to enter the external phone number
52 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
53 +*** To disconnect the call, return the handset to the cradle.
54 +** **Speakerphone:**
55 +*** Press the Dial/Send button or the Speaker button
56 +*** Use the keypad to press 9 (to access the outside line)
57 +*** Use the keypad to enter the external phone number
58 +*** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
59 +*** To disconnect the call, press the Speaker button.
60 +
61 +
59 59  == Place Emergency Calls ==
60 60  
61 61  * **To place an emergency 911 call:**
62 62  ** Pick up the handset or engage the speakerphone
63 63  ** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
67 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 65  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 66  
67 67  * **To place an internal emergency call to alert the office of an issue:**
68 68  ** Pick up the handset or engage the speakerphone
69 69  ** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
73 +** Press Audio call or Video call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
71 71  ** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 72  
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
75 -)))
76 -
77 -
78 -
79 -(% class="col-xs-12 col-sm-4" %)
80 -(((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 -)))
83 -)))
84 -
85 -----
86 -
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 91  == Place Conference Calls ==
92 92  
93 93  * (((
94 -**To initiate a conference call from the dial screen:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -**To initiate a conference call while on a phone call:**
103 -
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
108 -
109 -**To initiate a conference call from the conference soft key:**
110 -
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -
114 -**Conference Call Management:**
115 -
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
121 -
122 -* Tap the red handset button to end the call for everyone.
123 -* Individuals who disconnect from the call will exit but all other parties will remain.
124 -
125 -
79 +**To place a conference call**
126 126  )))
127 -
128 -
129 129  )))
130 130  
131 131  
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132 132  
133 133  (% class="col-xs-12 col-sm-4" %)
134 134  (((
135 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
136 -
137 -
138 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
87 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
139 139  )))
140 140  )))
141 141  
142 142  
92 +
143 143  ----
144 144  
145 145  (% class="row" %)
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148 148  (((
149 149  = Answering Calls =
150 150  
151 -Caller ID will show who is calling.
152 152  
153 -* **To answer a single incoming call**:
154 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
155 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
156 -
157 -* **To answer a second simultaneous call**
158 -**
102 +* Call ID will show who is calling
103 +* To answer a ringing call
104 +* To answer a second simultaneous call
159 159  * To pick up a call ringing at another phone in your group
160 160  * To send a ringing call to voicemail instead of answering
161 161  )))
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164 164  
165 165  (% class="col-xs-12 col-sm-4" %)
166 166  (((
167 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
168 -
169 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
113 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
170 170  )))
171 171  )))
172 172  
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291 291  (((
292 292  (% class="col-xs-12 col-sm-8" %)
293 293  (((
294 -= Checking Voicemail =
238 += Voicemail =
295 295  
296 296  
297 297  * To access your voicemail box
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342 342  (((
343 343  (% class="col-xs-12 col-sm-8" %)
344 344  (((
345 -= Answering Doorbells =
289 += Doorbells =
346 346  
347 347  
348 348  Content 3
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