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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.7
edited by Christine Sklareski
on 2025/05/21 14:14
Change comment: There is no comment for this version
To version 2.2
edited by Christine Sklareski
on 2025/05/16 13:51
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,137 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
31 -
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 -
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
67 -* **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 -
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
75 -)))
76 -
77 -
78 -
79 -(% class="col-xs-12 col-sm-4" %)
80 -(((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 -)))
83 -)))
84 -
85 -----
86 -
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 -== Place Conference Calls ==
92 -
93 -* (((
94 -**To initiate a conference call from the dial screen:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -**To initiate a conference call while on a phone call:**
103 -
104 -* When the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* After the call is established, the conference screen is brought up.
107 -* Tap the "Invite" button to add more members to the conference.
108 -
109 -**To initiate a conference call from the conference soft key:**
110 -
111 -* Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
112 -
113 -
114 -**Conference Call Management:**
115 -
116 -* Individual management:
117 -** Remove a user from call: Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
118 -** Mute: Tap the extension and then click the Mute button.
119 -** Video on: Tap the extension and tap the Video on button.
120 -* End a conference call:
121 -
122 -* Tap the red handset button to end the call for everyone.
123 -* Individuals who disconnect from the call will exit but all other parties will remain.
124 -
125 -
126 -)))
127 -
128 -
129 -)))
130 -
131 -
132 -
133 -(% class="col-xs-12 col-sm-4" %)
134 -(((
135 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
136 -
137 -
138 -[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
139 -)))
140 -)))
141 -
142 -
143 -----
144 -
145 -(% class="row" %)
146 -(((
147 -(% class="col-xs-12 col-sm-8" %)
148 -(((
149 149  = Answering Calls =
150 150  
151 -Caller ID will show who is calling.
152 152  
153 -* **To answer a single incoming call**:
154 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
155 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
156 -
157 -* **To answer a second simultaneous call**
158 -**
159 -* To pick up a call ringing at another phone in your group
160 -* To send a ringing call to voicemail instead of answering
30 +Content 2
161 161  )))
162 162  
163 163  
... ... @@ -164,36 +164,11 @@
164 164  
165 165  (% class="col-xs-12 col-sm-4" %)
166 166  (((
167 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
168 -
169 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
170 170  )))
171 171  )))
172 172  
173 -----
174 174  
175 -(% class="row" %)
176 -(((
177 -(% class="col-xs-12 col-sm-8" %)
178 -(((
179 -= Directory, Speed Dials, Favorites, and Button Boxes =
180 -
181 -
182 -* Directory
183 -* Speed Dials
184 -* Favorites
185 -* Button boxes
186 -)))
187 -
188 -
189 -
190 -(% class="col-xs-12 col-sm-4" %)
191 -(((
192 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
193 -)))
194 -)))
195 -
196 -
197 197  ----
198 198  
199 199  (% class="row" %)
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203 203  = Call Handling =
204 204  
205 205  
206 -* To transfer a call 
207 -** Blind transfer
208 -** Announced transfer
209 -* To transfer a call to voicemail
210 -** (((
211 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
212 212  )))
213 -)))
214 214  
215 215  
216 216  
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221 221  )))
222 222  
223 223  
224 -----
225 225  
226 -(% class="row" %)
227 -(((
228 -(% class="col-xs-12 col-sm-8" %)
229 -(((
230 -= Pick up groups / Hunt groups / Monitored Extensions =
231 -
232 -
233 -* Pick up groups
234 -* Hunt groups
235 -* Monitored extensions
236 -)))
237 -
238 -
239 -
240 -(% class="col-xs-12 col-sm-4" %)
241 -(((
242 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
243 -)))
244 -)))
245 -
246 246  ----
247 247  
248 248  (% class="row" %)
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249 249  (((
250 250  (% class="col-xs-12 col-sm-8" %)
251 251  (((
252 -= Call History =
70 += Voicemail and Auto Attendant =
253 253  
254 254  
255 -* Find your call history
256 -* Manage call history
257 -* Place calls from call history
73 +Content 3
258 258  )))
259 259  
260 260  
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265 265  )))
266 266  )))
267 267  
268 -----
269 269  
270 -(% class="row" %)
271 -(((
272 -(% class="col-xs-12 col-sm-8" %)
273 -(((
274 -= Availability States =
275 -
276 -
277 -* Change availability state when OOO or In Meeting
278 -)))
279 -
280 -
281 -
282 -(% class="col-xs-12 col-sm-4" %)
283 -(((
284 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
285 -)))
286 -)))
287 -
288 288  ----
289 289  
290 290  (% class="row" %)
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291 291  (((
292 292  (% class="col-xs-12 col-sm-8" %)
293 293  (((
294 -= Checking Voicemail =
91 += Doorbell =
295 295  
296 296  
297 -* To access your voicemail box
298 -* To access your voicemail from another extension within the district
299 -* To access your voicemail from off site
300 -* Voicemail indicator
301 -* Voicemail to email
94 +Content 3
302 302  )))
303 303  
304 304  
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310 310  )))
311 311  
312 312  
313 -----
314 314  
315 -(% class="row" %)
316 -(((
317 -(% class="col-xs-12 col-sm-8" %)
318 -(((
319 -= Phone Settings =
320 -
321 -
322 -* Disable tap sounds
323 -* Adjust volume:
324 -** Ringer volume
325 -** Call volume
326 -** Mute calls
327 -)))
328 -
329 -
330 -
331 -(% class="col-xs-12 col-sm-4" %)
332 -(((
333 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
334 -)))
335 -)))
336 -
337 -
338 -
339 339  ----
340 340  
341 341  (% class="row" %)
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342 342  (((
343 343  (% class="col-xs-12 col-sm-8" %)
344 344  (((
345 -= Answering Doorbells =
113 += Section 3 =
346 346  
347 347  
348 348  Content 3
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363 363  (((
364 364  (% class="col-xs-12 col-sm-8" %)
365 365  (((
366 -= All Call and Paging/Intercom =
134 += Section 3 =
367 367  
368 368  
369 -* Page within school
370 -* Page between buildings
137 +Content 3
371 371  )))
372 372  
373 373  
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