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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.4
edited by Christine Sklareski
on 2025/05/21 11:08
Change comment: There is no comment for this version
To version 2.1
edited by Christine Sklareski
on 2025/05/16 13:50
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,120 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
31 -
32 -To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will initiate automatically.
33 -
34 -== Initiate a call: ==
35 -
36 -1. Pick up the handset
37 -1. Press the Speaker button on the phone
38 -1. Press the Speaker button on the touchscreen
39 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
40 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -== Place Emergency Calls ==
60 -
61 -* **To place an emergency 911 call:**
62 -** Pick up the handset or engage the speakerphone
63 -** Dial 911 or 9911 on the keypad.
64 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
65 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
66 -
67 -* **To place an internal emergency call to alert the office of an issue:**
68 -** Pick up the handset or engage the speakerphone
69 -** Dial your building's internal emergency extension on the keypad.
70 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
71 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
72 -
73 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
74 -
75 -)))
76 -
77 -
78 -
79 -(% class="col-xs-12 col-sm-4" %)
80 -(((
81 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
82 -)))
83 -)))
84 -
85 -----
86 -
87 -(% class="row" %)
88 -(((
89 -(% class="col-xs-12 col-sm-8" %)
90 -(((
91 -== Place Conference Calls ==
92 -
93 -* (((
94 -**To initiate a conference call:**
95 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
96 -
97 -* Bring up the dial screen
98 -* Enter the first extension number then press on it on the left panel of the screen
99 -* The extension will be added to the dialing field and users can dial another number
100 -* When all extensions have been entered, press "Audio Call" or "Video Call"
101 -
102 -
103 -**To initiate a conference call while on a phone call:**
104 -
105 -* When** **the phone is on the call screen, tap on the "Conference" button
106 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 -* Tap the "Invite" button to add members to the conference.
108 -* A dial tone will be heard to start dialing a new number.
109 -)))
110 -
111 -
112 -)))
113 -
114 -
115 -
116 -(% class="col-xs-12 col-sm-4" %)
117 -(((
118 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 -
120 -
121 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
122 -)))
123 -)))
124 -
125 -
126 -----
127 -
128 -(% class="row" %)
129 -(((
130 -(% class="col-xs-12 col-sm-8" %)
131 -(((
132 132  = Answering Calls =
133 133  
134 -Caller ID will show who is calling.
135 135  
136 -* **To answer a single incoming call**:
137 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
138 -** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to the handset.
139 -
140 -* **To answer a second simultaneous call**
141 -**
142 -* To pick up a call ringing at another phone in your group
143 -* To send a ringing call to voicemail instead of answering
30 +Content 2
144 144  )))
145 145  
146 146  
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147 147  
148 148  (% class="col-xs-12 col-sm-4" %)
149 149  (((
150 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
151 -
152 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
153 153  )))
154 154  )))
155 155  
156 -----
157 157  
158 -(% class="row" %)
159 -(((
160 -(% class="col-xs-12 col-sm-8" %)
161 -(((
162 -= Directory, Speed Dials, Favorites, and Button Boxes =
163 -
164 -
165 -* Directory
166 -* Speed Dials
167 -* Favorites
168 -* Button boxes
169 -)))
170 -
171 -
172 -
173 -(% class="col-xs-12 col-sm-4" %)
174 -(((
175 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
176 -)))
177 -)))
178 -
179 -
180 180  ----
181 181  
182 182  (% class="row" %)
... ... @@ -186,14 +186,8 @@
186 186  = Call Handling =
187 187  
188 188  
189 -* To transfer a call 
190 -** Blind transfer
191 -** Announced transfer
192 -* To transfer a call to voicemail
193 -** (((
194 -Press Transfer and then press * and then enter the extension to go to directly to VM
51 +Content 3
195 195  )))
196 -)))
197 197  
198 198  
199 199  
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204 204  )))
205 205  
206 206  
207 -----
208 208  
209 -(% class="row" %)
210 -(((
211 -(% class="col-xs-12 col-sm-8" %)
212 -(((
213 -= Pick up groups / Hunt groups / Monitored Extensions =
214 -
215 -
216 -* Pick up groups
217 -* Hunt groups
218 -* Monitored extensions
219 -)))
220 -
221 -
222 -
223 -(% class="col-xs-12 col-sm-4" %)
224 -(((
225 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 -)))
227 -)))
228 -
229 229  ----
230 230  
231 231  (% class="row" %)
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232 232  (((
233 233  (% class="col-xs-12 col-sm-8" %)
234 234  (((
235 -= Call History =
70 += Voicemail and Auto Attendant =
236 236  
237 237  
238 -* Find your call history
239 -* Manage call history
240 -* Place calls from call history
73 +Content 3
241 241  )))
242 242  
243 243  
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248 248  )))
249 249  )))
250 250  
251 -----
252 252  
253 -(% class="row" %)
254 -(((
255 -(% class="col-xs-12 col-sm-8" %)
256 -(((
257 -= Availability States =
258 -
259 -
260 -* Change availability state when OOO or In Meeting
261 -)))
262 -
263 -
264 -
265 -(% class="col-xs-12 col-sm-4" %)
266 -(((
267 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
268 -)))
269 -)))
270 -
271 271  ----
272 272  
273 273  (% class="row" %)
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274 274  (((
275 275  (% class="col-xs-12 col-sm-8" %)
276 276  (((
277 -= Checking Voicemail =
91 += Section 3 =
278 278  
279 279  
280 -* To access your voicemail box
281 -* To access your voicemail from another extension within the district
282 -* To access your voicemail from off site
283 -* Voicemail indicator
284 -* Voicemail to email
94 +Content 3
285 285  )))
286 286  
287 287  
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293 293  )))
294 294  
295 295  
106 +
296 296  ----
297 297  
298 298  (% class="row" %)
... ... @@ -299,14 +299,10 @@
299 299  (((
300 300  (% class="col-xs-12 col-sm-8" %)
301 301  (((
302 -= Phone Settings =
113 += Section 3 =
303 303  
304 304  
305 -* Disable tap sounds
306 -* Adjust volume:
307 -** Ringer volume
308 -** Call volume
309 -** Mute calls
116 +Content 3
310 310  )))
311 311  
312 312  
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318 318  )))
319 319  
320 320  
321 -
322 322  ----
323 323  
324 324  (% class="row" %)
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325 325  (((
326 326  (% class="col-xs-12 col-sm-8" %)
327 327  (((
328 -= Answering Doorbells =
134 += Section 3 =
329 329  
330 330  
331 331  Content 3
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340 340  )))
341 341  
342 342  
343 -----
344 -
345 -(% class="row" %)
149 +(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
346 346  (((
347 -(% class="col-xs-12 col-sm-8" %)
151 +(% class="gtx-trans-icon" %)
348 348  (((
349 -= All Call and Paging/Intercom =
350 -
351 -
352 -* Page within school
353 -* Page between buildings
153 +
354 354  )))
355 -
356 -
357 -
358 -(% class="col-xs-12 col-sm-4" %)
359 -(((
360 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
361 361  )))
362 -)))
363 -
364 -
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