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Last modified by Christine Sklareski on 2025/09/10 13:11
From version 17.3
edited by Christine Sklareski
on 2025/05/21 10:53
Change comment: There is no comment for this version
To version 65.4
edited by Christine Sklareski
on 2025/06/12 10:28
Change comment: There is no comment for this version

Summary

Details

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Parent
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1 -Sandbox.GrandStream Phones.WebHome
1 +Main.DevicesHardware.GrandStream Phones.WebHome
Content
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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in the main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true" height="261" width="314"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
14 +
15 +
16 +**Things to note:**
17 +
18 +* The handset button at the lower left corner of the phone will automatically dial the most recent call when pressed. If pressed inadvertently, press the illuminated Speaker phone button at the lower right corner to hang up the call.
19 +* Swiping down from the top edge of the display will reveal the Status menu where users can quickly engage "do not disturb" and also mute the microphone.
20 +
21 +**Home screen of the touch display:**
22 +
23 +The home screen displays **Tech-configured speed dials** on the left, topped by the **signed-in user's name and extension**. On the right, **Call**, **Contacts**, and **Call history** softkeys are shown from top to bottom. The home screen will also have access to **Settings**.
24 +
25 +
26 +[[Page 1 of the Grandstream home screen.>>image:GS-Home-1.png||alt="Grandstream home screen - page 1" data-xwiki-image-style-border="true" height="255" width="450"]]
27 +
28 +
29 +The home screen has two pages. Swipe left to view page 2. The available apps may be slightly different from the screenshot below. The Settings app is available to change ring tones and turn off tap sounds.
30 +
31 +[[Page 2 of the Grandstream home screen.>>image:GS-Home2.png||alt="Grandstream home screen, page 2." data-xwiki-image-style-border="true" height="246" width="450"]]
32 +
33 +
34 +A subset of screenshots displayed on this Grandstream page are sourced from the Grandstream 3350 [[User Guide>>https://www.grandstream.com/hubfs/Product_Documentation/GXV3350_User_Guide.pdf||rel="noopener noreferrer" target="_blank"]].
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
53 += Place Calls =
31 31  
55 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -== Initiate a call: ==
57 +== Multiple ways to Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
61 +1. Press the Call button on the touchscreen
62 +1. Press a name in the Speed dial menu on the touchscreen or the button box
63 +1. Find a name in Contacts
40 40  
41 -== Place Ringing Calls ==
65 +== Place Calls ==
42 42  
43 43  * **Place a ringing call to an internal extension:**
44 44  ** Initiate a call
45 45  ** Use the keypad to enter the extension
46 -** Press Audio call or Video call.
47 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -** To disconnect the call, return the handset to the cradle.
50 -\\(% style="display:none" %)
70 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
71 +
72 +(% style="display:none" %)
73 +
51 51  * **To place a call to an outside phone number**:
52 52  ** Initiate a call
53 -** Use the keypad to press 9 (to access the outside line)
54 -** Use the keypad to enter the external phone number
55 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 -** To disconnect the call, return the handset to the cradle.
76 +** Dial **9** (to access the outside line)
77 +** Dial the external phone number
78 +** Press Audio call or wait for the call to connect automatically.
57 57  
58 58  == Place Emergency Calls ==
59 59  
60 60  * **To place an emergency 911 call:**
61 -** Pick up the handset or engage the speakerphone
62 -** Dial 911 or 9911 on the keypad.
63 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 -
83 +** Initiate a call.
84 +** Dial 911 or 9911.
85 +** Press Audio call or wait for the call to connect automatically.
86 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Pick up the handset or engage the speakerphone
68 -** Dial your building's internal emergency extension on the keypad.
69 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
88 +** Initiate a call.
89 +** Dial your building's internal emergency extension.
90 +** Press Audio call or wait for the call to connect automatically.
71 71  
72 72  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 73  
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77 77  
78 78  (% class="col-xs-12 col-sm-4" %)
79 79  (((
80 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
100 +[[Grandstream 3350 **Call screen**>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="213" width="367"]]
81 81  )))
82 82  )))
83 83  
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89 89  (((
90 90  == Place Conference Calls ==
91 91  
92 -* (((
93 -**To initiate a conference call:**
94 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 95  
96 -* Bring up the dial screen
97 -* Enter the first extension number then press on it on the left panel of the screen
98 -* The extension will be added to the dialing field and users can dial another number
99 -* When all extensions have been entered, press "Audio Call" or "Video Call"
113 +(((
114 +* **To initiate a conference call from the dial screen:** GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.Bring up the dial screen
115 +** Enter the first extension number then press on it on the left panel of the screen
116 +** The extension will be added to the dialing field and users can dial another number
117 +** When all extensions have been entered, press "Audio Call" or "Video Call"
100 100  
119 +* **To initiate a conference call while on a phone call:**
120 +** When the phone is on the call screen, tap on the "Conference" button
121 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
122 +** After the call is established, the conference screen is brought up.
123 +** Tap the "Invite" button to add more members to the conference.
101 101  
102 -**To initiate a conference call while on a phone call:**
125 +* **To initiate a conference call from the conference soft key:**
126 +** Bring up the dial screen.
127 +** Enter the first extension number then press on it on the left panel of the screen.
128 +** The extension will be added to the dialing field.
129 +** Enter other extensions until all are entered.
130 +** Press "Audio Call" or "Video Call" to begin the conference call.
103 103  
104 -* When** **the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* Tap the "Invite" button to add members to the conference.
107 -* A dial tone will be heard to start dialing a new number.
132 +(% class="wikigeneratedid" id="HConferenceCallManagement:" %)
133 +**Conference Call Management:**
134 +
135 +* (((
136 +**Attendee management**:
137 +
138 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
139 +* **Mute**: Tap the extension and then click the Mute button.
140 +* **Video on**: Tap the extension and tap the Video on button.
108 108  )))
109 109  
143 +* **End a conference call:**
144 +** Tap the red handset button to end the call for everyone.
145 +** Individuals who disconnect from the call will exit but all other parties will remain.
146 +
110 110  
111 111  )))
112 112  
150 +
151 +)))
113 113  
114 114  
154 +
115 115  (% class="col-xs-12 col-sm-4" %)
116 116  (((
117 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
157 +[[Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="203" width="367"]]
118 118  
119 119  
120 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
160 +[[Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
121 121  )))
122 122  )))
123 123  
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132 132  
133 133  Caller ID will show who is calling.
134 134  
135 -* To answer a single incoming call:
136 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
137 -**
138 -* To answer a second simultaneous call
139 -* To pick up a call ringing at another phone in your group
140 -* To send a ringing call to voicemail instead of answering
175 +* **To answer a single incoming call**:
176 +** Pick up the handset, or to answer by speaker phone, press either the "Speaker" button or tap the on-screen "Answer" button.
177 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
178 +
179 +* **To answer an incoming call during an active call:**
180 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If the ringing call is answered, the first call will automatically be put on hold.
181 +
182 +* **To pick up a call ringing at another phone in your group**
183 +** Lift the handset and press the PICKUP button.
184 +
185 +* **To send a ringing call to voicemail instead of answering**
186 +** Press **Reject** on the phone display to transfer the call to voicemail.
141 141  )))
142 142  
143 143  
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144 144  
145 145  (% class="col-xs-12 col-sm-4" %)
146 146  (((
147 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
193 +[[Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
148 148  
149 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
195 +[[Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
150 150  )))
151 151  )))
152 152  
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156 156  (((
157 157  (% class="col-xs-12 col-sm-8" %)
158 158  (((
159 -= Directory, Speed Dials, Favorites, and Button Boxes =
205 += Directory, Contacts list, and Button boxes =
160 160  
161 161  
162 -* Directory
163 -* Speed Dials
164 -* Favorites
165 -* Button boxes
208 +* **Finding EASD extensions in the directory**:
209 +** Tap the **User** icon on the right side of the home screen
210 +** In the left menu, tap **LDAP**
211 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
212 +** Tap the **green** **phone** icon to place a call.
213 +
214 +* **Frequently called contact list**:
215 +** Tap the **User** icon on the right side of the home screen
216 +** In the left menu, tap **LDAP**
217 +** Tap the **search bar** at the top of the screen and use the on-screen keyboard to search for a user.
218 +** Tap the **Download** button to save the extension to the contact list.
219 +** Find your downloaded contacts in the **Contacts** menu on the left side of the User screen.
166 166  )))
167 167  
168 168  
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169 169  
170 170  (% class="col-xs-12 col-sm-4" %)
171 171  (((
172 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
226 +[[EASD Directory >>image:GS-LDAP-cropped.jpg||alt="Grandstream directory" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="208" width="367"]]
173 173  )))
174 174  )))
175 175  
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183 183  = Call Handling =
184 184  
185 185  
186 -* To transfer a call 
187 -** Blind transfer
188 -** Announced transfer
189 -* To transfer a call to voicemail
190 -** (((
191 -Press Transfer and then press * and then enter the extension to go to directly to VM
240 +* **To transfer a call to another extension: **
241 +** **Blind transfer:**
242 +*** While on a call, tap the **Transfer** button.
243 +*** Select **Transfer** to bring up the transfer screen.
244 +*** Select the transfer mode "**Blind**" (blind is the default)
245 +*** Enter the extension.
246 +*** Tap on the **Transfer** softkey.
247 +*** The call will transfer to the extension and the phone system will hang up the call.
248 +** **Attended transfer**
249 +*** While on a call, tap the **Transfer** button.
250 +*** Select **Transfer** to bring up the transfer screen.
251 +*** Select the transfer mode (Blind is the default): change it to **Attended**
252 +*** Enter the transfer target extension and then press the **Transfer** soft key on the right.
253 +
254 +* **To transfer a call directly to voicemail:**
255 +** Press** Transfer **
256 +** Press** * **(star button)
257 +** **Enter the desired voicemail extension.**
258 +** Press** Blind Transfer **to go to directly to voicemail.
192 192  )))
193 -)))
194 194  
195 195  
196 196  
197 197  (% class="col-xs-12 col-sm-4" %)
198 198  (((
199 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 +[[Blind transfer screen. >>image:GS-blindTransfer.png||alt="Grandstream blind transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
266 +
267 +[[Attended transfer screen. >>image:GS-AttendedTransfer.png||alt="Grandstream attended transfer screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
200 200  )))
201 201  )))
202 202  
203 203  
272 +
273 +
204 204  ----
205 205  
206 206  (% class="row" %)
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207 207  (((
208 208  (% class="col-xs-12 col-sm-8" %)
209 209  (((
210 -= Pick up groups / Hunt groups / Monitored Extensions =
280 += Call History =
211 211  
212 212  
213 -* Pick up groups
214 -* Hunt groups
215 -* Monitored extensions
283 +* Tap the **Call History** softkey (bottom button) on the right side of the home screen.
284 +* Initiate a call from the history by tapping the green call or video buttons.
285 +
286 +== Missed Calls ==
287 +
288 +* When there is a missed call, the display will show a missed call dialog on the idle screen and the light at the upper right corner of the phone will flash red.
289 +* Tap the green phone icon to return the call.
290 +* Tap anywhere on the display except the missed call prompt to return to the home screen.
216 216  )))
217 217  
218 218  
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219 219  
220 220  (% class="col-xs-12 col-sm-4" %)
221 221  (((
222 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
297 +[[Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
298 +
299 +
300 +[[Missed call screen.>>image:GS-MissedCall.png||alt="Grandstream Missed call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
301 +
302 +
303 +
304 +
305 +
306 +
307 +
308 +
309 +
310 +
311 +
312 +
313 +
314 +
315 +
316 +
317 +
223 223  )))
224 224  )))
225 225  
... ... @@ -229,12 +229,19 @@
229 229  (((
230 230  (% class="col-xs-12 col-sm-8" %)
231 231  (((
232 -= Call History =
327 += Availability State: Do Not Disturb =
233 233  
234 234  
235 -* Find your call history
236 -* Manage call history
237 -* Place calls from call history
330 +* **When Do not disturb is engaged, incoming calls will be blocked for all accounts. **
331 +** To initiate do not disturb, touch and drag the status bar (top edge of the display) down on the home screen.
332 +** Tap the DND icon to turn it on and off.
333 +** Calls can still be made out when the phone is in DND.
334 +
335 +* **Pressing the mute button on the right side of phone pad:**
336 +** During a call: will mute the microphone.
337 +** Off a call: will engage **do not disturb** for the phone.
338 +
339 +
238 238  )))
239 239  
240 240  
... ... @@ -241,7 +241,18 @@
241 241  
242 242  (% class="col-xs-12 col-sm-4" %)
243 243  (((
244 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
346 +[[Do not disturb>>image:GS-DND.png||alt="Grandstream Do not disturb mode" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="210" width="367"]]
347 +
348 +
349 +
350 +
351 +
352 +
353 +
354 +
355 +
356 +
357 +[[Mute a call or enable Do Not Disturb>>image:GS-Mute_button.png||alt="Grandstream Mute button" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="298" width="347"]]
245 245  )))
246 246  )))
247 247  
... ... @@ -251,10 +251,18 @@
251 251  (((
252 252  (% class="col-xs-12 col-sm-8" %)
253 253  (((
254 -= Availability States =
367 += Voicemail =
255 255  
256 -
257 -* Change availability state when OOO or In Meeting
369 +* Voicemails can be accessed
370 +** **Desk phone:** use the Voicemail app to listen to and manage voicemails. Contact Tech Support if you don't know your voicemail passcode.
371 +** **Grandstream Wave app**: listen to and manage voicemails through Calls link in the app.
372 +** **District email**: 
373 +*** All voicemails will be sent as .wav files to the email address of the user tied to the extension. The email will come from "EASD Phone System". Tips for listening to the voicemail:
374 +**** On a computer:
375 +***** **Chrome and Firefox** web browser: voicemail .wav files will not play directly in the browsers. They need to be downloaded to the computer and played in Apple Music.
376 +***** **Safari** web browser: voicemail .wav files play within the browser
377 +**** On a **district iPhone:** voicemail .wav files will play automatically within the email system.
378 +*
258 258  )))
259 259  
260 260  
... ... @@ -261,10 +261,11 @@
261 261  
262 262  (% class="col-xs-12 col-sm-4" %)
263 263  (((
264 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
385 +[[Email containing voicemail file.>>image:GS-Email-Voicemail.png||alt="Grandstream voicemail to email view" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
265 265  )))
266 266  )))
267 267  
389 +
268 268  ----
269 269  
270 270  (% class="row" %)
... ... @@ -271,25 +271,35 @@
271 271  (((
272 272  (% class="col-xs-12 col-sm-8" %)
273 273  (((
274 -= Checking Voicemail =
396 += Phone Settings =
275 275  
276 276  
277 -* To access your voicemail box
278 -* To access your voicemail from another extension within the district
279 -* To access your voicemail from off site
280 -* Voicemail indicator
281 -* Voicemail to email
282 -)))
399 +* **Adjust sounds and set ring tones:**
400 +** On the home screen, swipe to the second page and tap **Settings**.
401 +** Swipe up and tap on **Sound.**
402 +** In the sound settings, you can adjust ringer and alert volumes and select ring tones.
403 +** Disable touch sounds and tones in **Other Settings.**
283 283  
405 +* **Disable Touch Tones (sounds when you're tapping on the screen or pressing buttons on the dial pad)**:
406 +** Tap the Home button
407 +** Swipe left to the second page and tap **Settings**
408 +** Swipe up and tap on **Sound**
409 +** Tap **Other Sounds**
410 +** Disable Touch sounds and Touch tone
284 284  
412 +* **Adjust the Display:**
413 +** In **Settings, tap Display** to adjust the brightness level, screen timeout and font size.
414 +)))
285 285  
416 +
286 286  (% class="col-xs-12 col-sm-4" %)
287 287  (((
288 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
419 +[[In phone settings: adjust sounds, ringer and brightness.>>image:GS-Settings.png||alt="Grandstream Settings" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="209" width="367"]]
289 289  )))
290 290  )))
291 291  
292 292  
424 +
293 293  ----
294 294  
295 295  (% class="row" %)
... ... @@ -296,14 +296,14 @@
296 296  (((
297 297  (% class="col-xs-12 col-sm-8" %)
298 298  (((
299 -= Phone Settings =
431 += Answering Doorbells =
300 300  
433 +The Grandstream 3350 model can be connected to the door system allowing office staff and administrators to open the main door, initiate calls with visitors and get real time audio/video stream.
301 301  
302 -* Disable tap sounds
303 -* Adjust volume:
304 -** Ringer volume
305 -** Call volume
306 -** Mute calls
435 +
436 +* Press **Open **to open the door for visitors.
437 +* Press **Answer** to answer the call and speak to the visitor.
438 +* Press **Reject** to hang up the call.
307 307  )))
308 308  
309 309  
... ... @@ -310,12 +310,11 @@
310 310  
311 311  (% class="col-xs-12 col-sm-4" %)
312 312  (((
313 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
445 +[[Grandstream doorbell system. >>image:GS-DoorSystem.png||alt="Grandstream Doorbell system screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="219" width="367"]]
314 314  )))
315 315  )))
316 316  
317 317  
318 -
319 319  ----
320 320  
321 321  (% class="row" %)
... ... @@ -322,10 +322,15 @@
322 322  (((
323 323  (% class="col-xs-12 col-sm-8" %)
324 324  (((
325 -= Answering Doorbells =
456 += Paging =
326 326  
327 327  
328 -Content 3
459 +* **To all-call page within school:**
460 +** Pick up the handset
461 +** When the dial tone is heard, enter the building's all-call paging extension
462 +** When you hear the all-call paging tone, say the message into the handset
463 +** Hang up the handset to end the page (you may consider pressing the hook switch button to end the page before replacing the handset to reduce a noisy hangup).
464 +** If you are unsure of the building's all-call paging extension, please submit a tech request through [[IncidentIQ>>http://support.etownschools.org]].
329 329  )))
330 330  
331 331  
... ... @@ -332,11 +332,10 @@
332 332  
333 333  (% class="col-xs-12 col-sm-4" %)
334 334  (((
335 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
471 +[[Enter paging extension number and press Audio call.>>image:GR3350-Call.png||alt="Call screen." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="211" width="367"]]
336 336  )))
337 337  )))
338 338  
339 -
340 340  ----
341 341  
342 342  (% class="row" %)
... ... @@ -343,11 +343,12 @@
343 343  (((
344 344  (% class="col-xs-12 col-sm-8" %)
345 345  (((
346 -= All Call and Paging/Intercom =
481 += Restart the Phone =
347 347  
348 348  
349 -* Page within school
350 -* Page between buildings
484 +* Disconnect the phone cord from the back.
485 +* Wait a minute and then reconnect it to the same port.
486 +* The phone will become functional after two minutes.
351 351  )))
352 352  
353 353  
... ... @@ -354,8 +354,8 @@
354 354  
355 355  (% class="col-xs-12 col-sm-4" %)
356 356  (((
357 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
493 +[[Disconnect phone cord and replace to restart phone.>>image:GS-backs.png||alt="Grandstream - image of phone back with powered port highlighted." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="257" width="310"]]
358 358  )))
359 359  )))
360 360  
361 -
497 +~)~)~)
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