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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 17.3
edited by Christine Sklareski
on 2025/05/21 10:53
Change comment: There is no comment for this version
To version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,50 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
27 += Conference Call =
31 31  
32 32  
33 -== Initiate a call: ==
34 -
35 -1. Pick up the handset
36 -1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
40 -
41 -== Place Ringing Calls ==
42 -
43 -* **Place a ringing call to an internal extension:**
44 -** Initiate a call
45 -** Use the keypad to enter the extension
46 -** Press Audio call or Video call.
47 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -** To disconnect the call, return the handset to the cradle.
50 -\\(% style="display:none" %)
51 -* **To place a call to an outside phone number**:
52 -** Initiate a call
53 -** Use the keypad to press 9 (to access the outside line)
54 -** Use the keypad to enter the external phone number
55 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 -** To disconnect the call, return the handset to the cradle.
57 -
58 -== Place Emergency Calls ==
59 -
60 -* **To place an emergency 911 call:**
61 -** Pick up the handset or engage the speakerphone
62 -** Dial 911 or 9911 on the keypad.
63 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Pick up the handset or engage the speakerphone
68 -** Dial your building's internal emergency extension on the keypad.
69 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 -
72 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 -
30 +Content 2
74 74  )))
75 75  
76 76  
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77 77  
78 78  (% class="col-xs-12 col-sm-4" %)
79 79  (((
80 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
81 81  )))
82 82  )))
83 83  
84 -----
85 85  
86 -(% class="row" %)
87 -(((
88 -(% class="col-xs-12 col-sm-8" %)
89 -(((
90 -== Place Conference Calls ==
91 -
92 -* (((
93 -**To initiate a conference call:**
94 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 -
96 -* Bring up the dial screen
97 -* Enter the first extension number then press on it on the left panel of the screen
98 -* The extension will be added to the dialing field and users can dial another number
99 -* When all extensions have been entered, press "Audio Call" or "Video Call"
100 -
101 -
102 -**To initiate a conference call while on a phone call:**
103 -
104 -* When** **the phone is on the call screen, tap on the "Conference" button
105 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
106 -* Tap the "Invite" button to add members to the conference.
107 -* A dial tone will be heard to start dialing a new number.
108 -)))
109 -
110 -
111 -)))
112 -
113 -
114 -
115 -(% class="col-xs-12 col-sm-4" %)
116 -(((
117 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
118 -
119 -
120 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 -)))
122 -)))
123 -
124 -
125 125  ----
126 126  
127 127  (% class="row" %)
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128 128  (((
129 129  (% class="col-xs-12 col-sm-8" %)
130 130  (((
131 -= Answering Calls =
48 += Section 3 =
132 132  
133 -Caller ID will show who is calling.
134 134  
135 -* To answer a single incoming call:
136 -** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
137 -**
138 -* To answer a second simultaneous call
139 -* To pick up a call ringing at another phone in your group
140 -* To send a ringing call to voicemail instead of answering
51 +Content 3
141 141  )))
142 142  
143 143  
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144 144  
145 145  (% class="col-xs-12 col-sm-4" %)
146 146  (((
147 -[[Figure 1. >>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
148 -
149 -[[Figure 1. >>image:GS-AnswerVideoCall.png||alt="Tap the Video softkey to answer a video call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
150 -)))
151 -)))
152 -
153 -----
154 -
155 -(% class="row" %)
156 -(((
157 -(% class="col-xs-12 col-sm-8" %)
158 -(((
159 -= Directory, Speed Dials, Favorites, and Button Boxes =
160 -
161 -
162 -* Directory
163 -* Speed Dials
164 -* Favorites
165 -* Button boxes
166 -)))
167 -
168 -
169 -
170 -(% class="col-xs-12 col-sm-4" %)
171 -(((
172 172  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
173 173  )))
174 174  )))
175 175  
176 176  
177 -----
178 178  
179 -(% class="row" %)
180 -(((
181 -(% class="col-xs-12 col-sm-8" %)
182 -(((
183 -= Call Handling =
184 184  
185 185  
186 -* To transfer a call 
187 -** Blind transfer
188 -** Announced transfer
189 -* To transfer a call to voicemail
190 -** (((
191 -Press Transfer and then press * and then enter the extension to go to directly to VM
192 -)))
193 -)))
194 194  
195 195  
196 -
197 -(% class="col-xs-12 col-sm-4" %)
68 +(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
198 198  (((
199 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
200 -)))
201 -)))
202 -
203 -
204 -----
205 -
206 -(% class="row" %)
70 +(% class="gtx-trans-icon" %)
207 207  (((
208 -(% class="col-xs-12 col-sm-8" %)
209 -(((
210 -= Pick up groups / Hunt groups / Monitored Extensions =
211 -
212 -
213 -* Pick up groups
214 -* Hunt groups
215 -* Monitored extensions
72 +
216 216  )))
217 -
218 -
219 -
220 -(% class="col-xs-12 col-sm-4" %)
221 -(((
222 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
223 223  )))
224 -)))
225 -
226 -----
227 -
228 -(% class="row" %)
229 -(((
230 -(% class="col-xs-12 col-sm-8" %)
231 -(((
232 -= Call History =
233 -
234 -
235 -* Find your call history
236 -* Manage call history
237 -* Place calls from call history
238 -)))
239 -
240 -
241 -
242 -(% class="col-xs-12 col-sm-4" %)
243 -(((
244 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
245 -)))
246 -)))
247 -
248 -----
249 -
250 -(% class="row" %)
251 -(((
252 -(% class="col-xs-12 col-sm-8" %)
253 -(((
254 -= Availability States =
255 -
256 -
257 -* Change availability state when OOO or In Meeting
258 -)))
259 -
260 -
261 -
262 -(% class="col-xs-12 col-sm-4" %)
263 -(((
264 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
265 -)))
266 -)))
267 -
268 -----
269 -
270 -(% class="row" %)
271 -(((
272 -(% class="col-xs-12 col-sm-8" %)
273 -(((
274 -= Checking Voicemail =
275 -
276 -
277 -* To access your voicemail box
278 -* To access your voicemail from another extension within the district
279 -* To access your voicemail from off site
280 -* Voicemail indicator
281 -* Voicemail to email
282 -)))
283 -
284 -
285 -
286 -(% class="col-xs-12 col-sm-4" %)
287 -(((
288 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
289 -)))
290 -)))
291 -
292 -
293 -----
294 -
295 -(% class="row" %)
296 -(((
297 -(% class="col-xs-12 col-sm-8" %)
298 -(((
299 -= Phone Settings =
300 -
301 -
302 -* Disable tap sounds
303 -* Adjust volume:
304 -** Ringer volume
305 -** Call volume
306 -** Mute calls
307 -)))
308 -
309 -
310 -
311 -(% class="col-xs-12 col-sm-4" %)
312 -(((
313 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
314 -)))
315 -)))
316 -
317 -
318 -
319 -----
320 -
321 -(% class="row" %)
322 -(((
323 -(% class="col-xs-12 col-sm-8" %)
324 -(((
325 -= Answering Doorbells =
326 -
327 -
328 -Content 3
329 -)))
330 -
331 -
332 -
333 -(% class="col-xs-12 col-sm-4" %)
334 -(((
335 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
336 -)))
337 -)))
338 -
339 -
340 -----
341 -
342 -(% class="row" %)
343 -(((
344 -(% class="col-xs-12 col-sm-8" %)
345 -(((
346 -= All Call and Paging/Intercom =
347 -
348 -
349 -* Page within school
350 -* Page between buildings
351 -)))
352 -
353 -
354 -
355 -(% class="col-xs-12 col-sm-4" %)
356 -(((
357 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
358 -)))
359 -)))
360 -
361 -
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