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Last modified by Christine Sklareski on 2025/07/17 09:56
From version 17.1
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version
To version 23.7
edited by Christine Sklareski
on 2025/05/22 11:50
Change comment: There is no comment for this version

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3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
6 +This page provides basic instructions for using the Grandstream 3350 phones that are installed in each main office and administrator offices. This model phone includes a camera to make video calls with an adjustment for camera angle and blocking when not needed.
7 7  
8 -Hardware:
9 9  
9 +(% class="wikigeneratedid" %)
10 +[[image:GS-3350model.png||alt="Grandstream 3350 model" data-xwiki-image-style-border="true"]]
10 10  
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 +
13 +Hardware: [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
12 12  )))
13 13  
14 14  
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27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
32 += Place Calls =
31 31  
34 +To initiate calls, you must enter an extension number and press "Audio" call. If there is a delay between the extension being entered and the pressing of the "Audio" call button, the call will engage automatically.
32 32  
33 -== Initiate a call: ==
36 +== Multiple ways to Initiate a call: ==
34 34  
35 35  1. Pick up the handset
36 36  1. Press the Speaker button on the phone
37 37  1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
41 +1. Press a name in the Speed dial menu on the touchscreen
42 +1. Press a name on a button box
40 40  
41 -== Place Ringing Calls ==
44 +== Place Calls ==
42 42  
43 43  * **Place a ringing call to an internal extension:**
44 44  ** Initiate a call
45 45  ** Use the keypad to enter the extension
46 -** Press Audio call or Video call.
47 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -** To disconnect the call, return the handset to the cradle.
50 -\\(% style="display:none" %)
49 +** Press Audio call or Video call. Please note: Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 +
51 +(% style="display:none" %)
52 +
51 51  * **To place a call to an outside phone number**:
52 52  ** Initiate a call
53 -** Use the keypad to press 9 (to access the outside line)
54 -** Use the keypad to enter the external phone number
55 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 -** To disconnect the call, return the handset to the cradle.
55 +** Dial 9 (to access the outside line)
56 +** Dial the external phone number
57 +** Press Audio call.
57 57  
58 58  == Place Emergency Calls ==
59 59  
60 60  * **To place an emergency 911 call:**
61 -** Pick up the handset or engage the speakerphone
62 -** Dial 911 or 9911 on the keypad.
63 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 -
62 +** Initiate a call.
63 +** Dial 911 or 9911.
64 +** Press Audio call.
65 +
66 66  * **To place an internal emergency call to alert the office of an issue:**
67 -** Pick up the handset or engage the speakerphone
68 -** Dial your building's internal emergency extension on the keypad.
69 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 +** Initiate a call.
68 +** Dial your building's internal emergency extension.
69 +** Press Audio call.
71 71  
72 72  (% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 73  
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89 89  (((
90 90  == Place Conference Calls ==
91 91  
92 -* (((
93 -**To initiate a conference call:**
91 +(((
92 +**To initiate a conference call from the dial screen:**
94 94  GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 95  
96 96  * Bring up the dial screen
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98 98  * The extension will be added to the dialing field and users can dial another number
99 99  * When all extensions have been entered, press "Audio Call" or "Video Call"
100 100  
100 +* **To initiate a conference call while on a phone call:**
101 +** When the phone is on the call screen, tap on the "Conference" button
102 +** Enter the third-party number or choose an available number on the left menu from the call history or contacts.
103 +** After the call is established, the conference screen is brought up.
104 +** Tap the "Invite" button to add more members to the conference.
101 101  
106 +* **To initiate a conference call from the conference soft key:**
107 +** Bring up the dial screen Enter the first extension number then press on it on the left panel of the screen The extension will be added to the dialing field and users can dial another number When all extensions have been entered, press "Audio Call" or "Video Call"
102 102  
109 +=== Conference Call Management: ===
103 103  
104 -**To initiate a conference call while on a phone call:**
111 +* (((
112 +**Attendee management**:
105 105  
106 -* When** **the phone is on the call screen, tap on the "Conference" button
107 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
108 -* Tap the "Invite" button to add members to the conference.
109 -* A dial tone will be heard to start dialing a new number.
114 +* **Remove a user from call:** Tap an extension in the connected extension list and click the red X labeled "Hang up" to remove it.
115 +* **Mute**: Tap the extension and then click the Mute button.
116 +* **Video on**: Tap the extension and tap the Video on button.
110 110  )))
111 111  
119 +* **End a conference call:**
120 +** Tap the red handset button to end the call for everyone.
121 +** Individuals who disconnect from the call will exit but all other parties will remain.
122 +
112 112  
113 113  )))
114 114  
126 +
127 +)))
115 115  
116 116  
130 +
117 117  (% class="col-xs-12 col-sm-4" %)
118 118  (((
119 119  [[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 120  
121 121  
122 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
136 +[[Figure 3.Use the Invite button to invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
123 123  )))
124 124  )))
125 125  
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132 132  (((
133 133  = Answering Calls =
134 134  
149 +Caller ID will show who is calling.
135 135  
136 -* Call ID will show who is calling
137 -* To answer a ringing call
138 -* To answer a second simultaneous call
139 -* To pick up a call ringing at another phone in your group
140 -* To send a ringing call to voicemail instead of answering
151 +* **To answer a single incoming call**:
152 +** Tap the "Answer" softkey to answer the call via speaker or pick up the handset to answer the call.
153 +** Tap the "Video" softkey to answer a video call or select "Audio" to answer through audio connection only. Pick up the handset during a video call to switch the audio to  the handset.
154 +
155 +* **To answer an incoming call during an active call:**
156 +** When a call is in progress and a new call comes in, the extensions will show on the left side of the display. You can answer the new call by audio, video or decline the new call. If answered, the first call will automatically be put on hold.
157 +**
158 +* **To pick up a call ringing at another phone in your group**
159 +**
160 +* **To send a ringing call to voicemail instead of answering**
161 +**
141 141  )))
142 142  
143 143  
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144 144  
145 145  (% class="col-xs-12 col-sm-4" %)
146 146  (((
147 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
168 +[[Figure 4 Tap answer to answer an incoming call.>>image:GS-AnswerAudioCall.png||alt="Tap the Answer softkey to answer by speaker phone." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
169 +
170 +[[Figure 5. Tap to answer a second incoming call.>>image:GS-SecondCall.png||alt="Tap to answer a second call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="228" width="397"]]
148 148  )))
149 149  )))
150 150  
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157 157  = Directory, Speed Dials, Favorites, and Button Boxes =
158 158  
159 159  
160 -* Directory
161 -* Speed Dials
162 -* Favorites
163 -* Button boxes
183 +* **Finding extensions in the Directory**:
184 +** Tap the **User** icon on the right side of the home screen
185 +** In the left menu, tap **LDAP**
186 +** Tap the search bar at the top of the screen and use the on-screen keyboard to search for a user.
187 +** Tap the green phone icon to place a call.
188 +**
189 +* **Set speed dials:**
190 +**
191 +* **Favorites**:
192 +** To add extensions to favorites:
193 +*** Tap the User icon on the right side of the home screen
194 +*** In the left menu, tap Favorites
195 +***
196 +* **Button boxes**
164 164  )))
165 165  
166 166  
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182 182  
183 183  
184 184  * To transfer a call 
185 -** Blind transfer
218 +** Blind transfer:
219 +*** While on a call, tap the Transfer button.
220 +*** Select Transfer to bring up the transfer screen.
221 +*** Select the transfer mode "Blind" or Attended" (blind is by default)
222 +*** Enter the extension.
223 +*** Tap on the Transfer softkey.
224 +*** The call will transfer to the extension and the phone system will hang up the call.
186 186  ** Announced transfer
187 187  * To transfer a call to voicemail
188 188  ** (((
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230 230  = Call History =
231 231  
232 232  
233 -* Find your call history
234 -* Manage call history
235 -* Place calls from call history
272 +* **Find the call history:**
273 +** Tap the Call History button on the right menu of the home screen.
274 +** Initiate a call from the history by tapping the green call or video buttons.
236 236  )))
237 237  
238 238  
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239 239  
240 240  (% class="col-xs-12 col-sm-4" %)
241 241  (((
242 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
281 +[[Figure . Call History screen.>>image:GS-CallHistory.png||alt="Grandstream Call History screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="207" width="360"]]
243 243  )))
244 244  )))
245 245  
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356 356  )))
357 357  )))
358 358  
359 -
398 +----
399 +
400 +(% class="row" %)
401 +(((
402 +(% class="col-xs-12 col-sm-8" %)
403 +(((
404 += Phone Settings =
405 +
406 +
407 +* Touch Tones
408 +* Ring Tones
409 +)))
410 +
411 +
412 +
413 +(% class="col-xs-12 col-sm-4" %)
414 +(((
415 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
416 +)))
417 +)))
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