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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 16.2
edited by Christine Sklareski
on 2025/05/21 10:41
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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Content
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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 +Description area
12 12  )))
13 13  
14 14  
... ... @@ -27,50 +27,13 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
28 += Placing Calls =
31 31  
32 32  
33 -== Initiate a call: ==
34 -
35 -1. Pick up the handset
36 -1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
40 -
41 -== Place Ringing Calls ==
42 -
43 -* **Place a ringing call to an internal extension:**
44 -** Initiate a call
45 -** Use the keypad to enter the extension
46 -** Press Audio call or Video call.
47 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -** To disconnect the call, return the handset to the cradle.
50 -\\(% style="display:none" %)
51 -* **To place a call to an outside phone number**:
52 -** Initiate a call
53 -** Use the keypad to press 9 (to access the outside line)
54 -** Use the keypad to enter the external phone number
55 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 -** To disconnect the call, return the handset to the cradle.
57 -
58 -== Place Emergency Calls ==
59 -
60 -* **To place an emergency 911 call:**
61 -** Pick up the handset or engage the speakerphone
62 -** Dial 911 or 9911 on the keypad.
63 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Pick up the handset or engage the speakerphone
68 -** Dial your building's internal emergency extension on the keypad.
69 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 -
72 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
74 74  )))
75 75  
76 76  
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77 77  
78 78  (% class="col-xs-12 col-sm-4" %)
79 79  (((
80 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
81 81  )))
82 82  )))
83 83  
84 -----
85 85  
86 -(% class="row" %)
87 -(((
88 -(% class="col-xs-12 col-sm-8" %)
89 -(((
90 -== Place Conference Calls ==
91 91  
92 -* (((
93 -**To initiate a conference call:**
94 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 -
96 -* Bring up the dial screen
97 -* Enter the first extension number then press on it on the left panel of the screen
98 -* The extension will be added to the dialing field and users can dial another number
99 -* When all extensions have been entered, press "Audio Call" or "Video Call"
100 -
101 -
102 -
103 -
104 -**To initiate a conference call while on a phone call:**
105 -
106 -* When** **the phone is on the call screen, tap on the "Conference" button
107 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
108 -* Tap the "Invite" button to add members to the conference.
109 -* A dial tone will be heard to start dialing a new number.
110 -)))
111 -
112 -
113 -)))
114 -
115 -
116 -
117 -(% class="col-xs-12 col-sm-4" %)
118 -(((
119 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
120 -
121 -
122 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
123 -)))
124 -)))
125 -
126 -
127 127  ----
128 128  
129 129  (% class="row" %)
... ... @@ -133,11 +133,7 @@
133 133  = Answering Calls =
134 134  
135 135  
136 -* Call ID will show who is calling
137 -* To answer a ringing call
138 -* To answer a second simultaneous call
139 -* To pick up a call ringing at another phone in your group
140 -* To send a ringing call to voicemail instead of answering
56 +Content 2
141 141  )))
142 142  
143 143  
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148 148  )))
149 149  )))
150 150  
151 -----
152 152  
153 -(% class="row" %)
154 -(((
155 -(% class="col-xs-12 col-sm-8" %)
156 -(((
157 -= Directory, Speed Dials, Favorites, and Button Boxes =
158 -
159 -
160 -* Directory
161 -* Speed Dials
162 -* Favorites
163 -* Button boxes
164 -)))
165 -
166 -
167 -
168 -(% class="col-xs-12 col-sm-4" %)
169 -(((
170 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
171 -)))
172 -)))
173 -
174 -
175 175  ----
176 176  
177 177  (% class="row" %)
... ... @@ -181,14 +181,8 @@
181 181  = Call Handling =
182 182  
183 183  
184 -* To transfer a call 
185 -** Blind transfer
186 -** Announced transfer
187 -* To transfer a call to voicemail
188 -** (((
189 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
190 190  )))
191 -)))
192 192  
193 193  
194 194  
... ... @@ -199,28 +199,7 @@
199 199  )))
200 200  
201 201  
202 -----
203 203  
204 -(% class="row" %)
205 -(((
206 -(% class="col-xs-12 col-sm-8" %)
207 -(((
208 -= Pick up groups / Hunt groups / Monitored Extensions =
209 -
210 -
211 -* Pick up groups
212 -* Hunt groups
213 -* Monitored extensions
214 -)))
215 -
216 -
217 -
218 -(% class="col-xs-12 col-sm-4" %)
219 -(((
220 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
221 -)))
222 -)))
223 -
224 224  ----
225 225  
226 226  (% class="row" %)
... ... @@ -227,12 +227,10 @@
227 227  (((
228 228  (% class="col-xs-12 col-sm-8" %)
229 229  (((
230 -= Call History =
96 += Voicemail and Auto Attendant =
231 231  
232 232  
233 -* Find your call history
234 -* Manage call history
235 -* Place calls from call history
99 +Content 3
236 236  )))
237 237  
238 238  
... ... @@ -243,26 +243,7 @@
243 243  )))
244 244  )))
245 245  
246 -----
247 247  
248 -(% class="row" %)
249 -(((
250 -(% class="col-xs-12 col-sm-8" %)
251 -(((
252 -= Availability States =
253 -
254 -
255 -* Change availability state when OOO or In Meeting
256 -)))
257 -
258 -
259 -
260 -(% class="col-xs-12 col-sm-4" %)
261 -(((
262 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
263 -)))
264 -)))
265 -
266 266  ----
267 267  
268 268  (% class="row" %)
... ... @@ -269,14 +269,10 @@
269 269  (((
270 270  (% class="col-xs-12 col-sm-8" %)
271 271  (((
272 -= Checking Voicemail =
117 += Doorbells =
273 273  
274 274  
275 -* To access your voicemail box
276 -* To access your voicemail from another extension within the district
277 -* To access your voicemail from off site
278 -* Voicemail indicator
279 -* Voicemail to email
120 +Content 3
280 280  )))
281 281  
282 282  
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288 288  )))
289 289  
290 290  
132 +
291 291  ----
292 292  
293 293  (% class="row" %)
... ... @@ -297,11 +297,7 @@
297 297  = Phone Settings =
298 298  
299 299  
300 -* Disable tap sounds
301 -* Adjust volume:
302 -** Ringer volume
303 -** Call volume
304 -** Mute calls
142 +Content 3
305 305  )))
306 306  
307 307  
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313 313  )))
314 314  
315 315  
316 -
317 317  ----
318 318  
319 319  (% class="row" %)
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320 320  (((
321 321  (% class="col-xs-12 col-sm-8" %)
322 322  (((
323 -= Answering Doorbells =
160 += Section 3 =
324 324  
325 325  
326 326  Content 3
... ... @@ -334,26 +334,4 @@
334 334  )))
335 335  )))
336 336  
337 -
338 -----
339 -
340 -(% class="row" %)
341 -(((
342 -(% class="col-xs-12 col-sm-8" %)
343 -(((
344 -= All Call and Paging/Intercom =
345 -
346 -
347 -* Page within school
348 -* Page between buildings
349 -)))
350 -
351 -
352 -
353 -(% class="col-xs-12 col-sm-4" %)
354 -(((
355 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
356 -)))
357 -)))
358 -
359 359  
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