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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 15.4
edited by Christine Sklareski
on 2025/05/21 10:40
Change comment: There is no comment for this version
To version 1.1
edited by Christine Sklareski
on 2025/05/16 13:46
Change comment: There is no comment for this version

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2 2  (((
3 3  (% class="col-xs-12 col-sm-8" %)
4 4  (((
5 -(% class="wikigeneratedid" id="HPlacingCalls" %)
6 -
5 += Placing Calls =
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
8 +Content 1
12 12  )))
13 13  
14 14  
... ... @@ -27,50 +27,10 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
27 += Conference Call =
31 31  
32 32  
33 -== Initiate a call: ==
34 -
35 -1. Pick up the handset
36 -1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
40 -
41 -== Place Ringing Calls ==
42 -
43 -* **Place a ringing call to an internal extension:**
44 -** Initiate a call
45 -** Use the keypad to enter the extension
46 -** Press Audio call or Video call.
47 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
48 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
49 -** To disconnect the call, return the handset to the cradle.
50 -\\(% style="display:none" %)
51 -* **To place a call to an outside phone number**:
52 -** Initiate a call
53 -** Use the keypad to press 9 (to access the outside line)
54 -** Use the keypad to enter the external phone number
55 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
56 -** To disconnect the call, return the handset to the cradle.
57 -
58 -== Place Emergency Calls ==
59 -
60 -* **To place an emergency 911 call:**
61 -** Pick up the handset or engage the speakerphone
62 -** Dial 911 or 9911 on the keypad.
63 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
64 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
65 -
66 -* **To place an internal emergency call to alert the office of an issue:**
67 -** Pick up the handset or engage the speakerphone
68 -** Dial your building's internal emergency extension on the keypad.
69 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
70 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
71 -
72 -(% class="wikigeneratedid" id="HPlaceConferenceCalls" %)
73 -
30 +Content 2
74 74  )))
75 75  
76 76  
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77 77  
78 78  (% class="col-xs-12 col-sm-4" %)
79 79  (((
80 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
37 +[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" height="295" width="357"]]
81 81  )))
82 82  )))
83 83  
84 -----
85 85  
86 -(% class="row" %)
87 -(((
88 -(% class="col-xs-12 col-sm-8" %)
89 -(((
90 -== Place Conference Calls ==
91 -
92 -* (((
93 -**To initiate a conference call:**
94 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
95 -
96 -* Bring up the dial screen
97 -* Enter the first extension number then press on it on the left panel of the screen
98 -* The extension will be added to the dialing field and users can dial another number
99 -* When all extensions have been entered, press "Audio Call" or "Video Call"
100 -
101 -
102 -
103 -**To initiate a conference call while on a phone call:**
104 -
105 -* When** **the phone is on the call screen, tap on the "Conference" button
106 -* Enter the third-party number or choose an available number on the left menu from the call history or contacts.
107 -* Tap the "Invite" button to add members to the conference.
108 -* A dial tone will be heard to start dialing a new number.
109 -)))
110 -
111 -
112 -)))
113 -
114 -
115 -
116 -(% class="col-xs-12 col-sm-4" %)
117 -(((
118 -[[Figure 2. Add extensions to a conference call.>>image:GS-conference-addUsers.png||alt="Add users to a conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
119 -
120 -[[Figure 3. Invite more users to a conference call.>>image:GS-Conference-Invite_while_on_call.png||alt="Use the invite button to add more users to conference call." data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="205" width="370"]]
121 -)))
122 -)))
123 -
124 -
125 125  ----
126 126  
127 127  (% class="row" %)
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128 128  (((
129 129  (% class="col-xs-12 col-sm-8" %)
130 130  (((
131 -= Answering Calls =
48 += Section 3 =
132 132  
133 133  
134 -* Call ID will show who is calling
135 -* To answer a ringing call
136 -* To answer a second simultaneous call
137 -* To pick up a call ringing at another phone in your group
138 -* To send a ringing call to voicemail instead of answering
51 +Content 3
139 139  )))
140 140  
141 141  
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142 142  
143 143  (% class="col-xs-12 col-sm-4" %)
144 144  (((
145 -[[Figure 1. >>image:SUA.png||alt="Apple System Settings Software Update Available screen" data-xwiki-image-style-alignment="end" height="295" width="357"]]
146 -)))
147 -)))
148 -
149 -----
150 -
151 -(% class="row" %)
152 -(((
153 -(% class="col-xs-12 col-sm-8" %)
154 -(((
155 -= Directory, Speed Dials, Favorites, and Button Boxes =
156 -
157 -
158 -* Directory
159 -* Speed Dials
160 -* Favorites
161 -* Button boxes
162 -)))
163 -
164 -
165 -
166 -(% class="col-xs-12 col-sm-4" %)
167 -(((
168 168  [[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
169 169  )))
170 170  )))
171 171  
172 172  
173 -----
174 174  
175 -(% class="row" %)
176 -(((
177 -(% class="col-xs-12 col-sm-8" %)
178 -(((
179 -= Call Handling =
180 180  
181 181  
182 -* To transfer a call 
183 -** Blind transfer
184 -** Announced transfer
185 -* To transfer a call to voicemail
186 -** (((
187 -Press Transfer and then press * and then enter the extension to go to directly to VM
188 -)))
189 -)))
190 190  
191 191  
192 -
193 -(% class="col-xs-12 col-sm-4" %)
68 +(% id="gtx-trans" style="position: absolute; left: 66px; top: 324.562px;" %)
194 194  (((
195 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
196 -)))
197 -)))
198 -
199 -
200 -----
201 -
202 -(% class="row" %)
70 +(% class="gtx-trans-icon" %)
203 203  (((
204 -(% class="col-xs-12 col-sm-8" %)
205 -(((
206 -= Pick up groups / Hunt groups / Monitored Extensions =
207 -
208 -
209 -* Pick up groups
210 -* Hunt groups
211 -* Monitored extensions
72 +
212 212  )))
213 -
214 -
215 -
216 -(% class="col-xs-12 col-sm-4" %)
217 -(((
218 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
219 219  )))
220 -)))
221 -
222 -----
223 -
224 -(% class="row" %)
225 -(((
226 -(% class="col-xs-12 col-sm-8" %)
227 -(((
228 -= Call History =
229 -
230 -
231 -* Find your call history
232 -* Manage call history
233 -* Place calls from call history
234 -)))
235 -
236 -
237 -
238 -(% class="col-xs-12 col-sm-4" %)
239 -(((
240 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
241 -)))
242 -)))
243 -
244 -----
245 -
246 -(% class="row" %)
247 -(((
248 -(% class="col-xs-12 col-sm-8" %)
249 -(((
250 -= Availability States =
251 -
252 -
253 -* Change availability state when OOO or In Meeting
254 -)))
255 -
256 -
257 -
258 -(% class="col-xs-12 col-sm-4" %)
259 -(((
260 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
261 -)))
262 -)))
263 -
264 -----
265 -
266 -(% class="row" %)
267 -(((
268 -(% class="col-xs-12 col-sm-8" %)
269 -(((
270 -= Checking Voicemail =
271 -
272 -
273 -* To access your voicemail box
274 -* To access your voicemail from another extension within the district
275 -* To access your voicemail from off site
276 -* Voicemail indicator
277 -* Voicemail to email
278 -)))
279 -
280 -
281 -
282 -(% class="col-xs-12 col-sm-4" %)
283 -(((
284 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
285 -)))
286 -)))
287 -
288 -
289 -----
290 -
291 -(% class="row" %)
292 -(((
293 -(% class="col-xs-12 col-sm-8" %)
294 -(((
295 -= Phone Settings =
296 -
297 -
298 -* Disable tap sounds
299 -* Adjust volume:
300 -** Ringer volume
301 -** Call volume
302 -** Mute calls
303 -)))
304 -
305 -
306 -
307 -(% class="col-xs-12 col-sm-4" %)
308 -(((
309 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
310 -)))
311 -)))
312 -
313 -
314 -
315 -----
316 -
317 -(% class="row" %)
318 -(((
319 -(% class="col-xs-12 col-sm-8" %)
320 -(((
321 -= Answering Doorbells =
322 -
323 -
324 -Content 3
325 -)))
326 -
327 -
328 -
329 -(% class="col-xs-12 col-sm-4" %)
330 -(((
331 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
332 -)))
333 -)))
334 -
335 -
336 -----
337 -
338 -(% class="row" %)
339 -(((
340 -(% class="col-xs-12 col-sm-8" %)
341 -(((
342 -= All Call and Paging/Intercom =
343 -
344 -
345 -* Page within school
346 -* Page between buildings
347 -)))
348 -
349 -
350 -
351 -(% class="col-xs-12 col-sm-4" %)
352 -(((
353 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
354 -)))
355 -)))
356 -
357 -
GS-Conference-Invite_while_on_call.png
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