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Last modified by Christine Sklareski on 2025/08/06 14:40
From version 15.1
edited by Christine Sklareski
on 2025/05/21 10:05
Change comment: There is no comment for this version
To version 2.4
edited by Christine Sklareski
on 2025/05/16 14:16
Change comment: There is no comment for this version

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5 5  (% class="wikigeneratedid" id="HPlacingCalls" %)
6 6  
7 7  
8 -Hardware:
9 9  
10 -
11 -* [[Front view of phone and explanation of buttons>>https://drive.google.com/file/d/1X5Bl-qkNHTdMrCC2_xiBWdBWOa0rE4ZB/view?usp=sharing||rel="noopener noreferrer" target="_blank"]]
9 +Description area
12 12  )))
13 13  
14 14  
... ... @@ -27,71 +27,20 @@
27 27  (((
28 28  (% class="col-xs-12 col-sm-8" %)
29 29  (((
30 -= **Place Calls** =
28 += Placing Calls =
31 31  
32 32  
33 -== Initiate a call: ==
34 -
35 -1. Pick up the handset
36 -1. Press the Speaker button on the phone
37 -1. Press the Speaker button on the touchscreen
38 -1. Press a name in the Speed dial menu on the touchscreen (speakerphone will engage if not using handset)
39 -1. Press a name on a button box (speakerphone will engage if not using handset)
40 -
41 -
42 -== Place Ringing Calls ==
43 -
44 -* **Place a ringing call to an internal extension:**
45 -** Initiate a call
46 -** Use the keypad to enter the extension
47 -** Press Audio call or Video call.
48 -*** Please note that if you don't press Audio or Video call, the call will engage after a short delay.
49 -*** Video calls will only work on admin phone models. Classroom phone models do not have a camera.
50 -** To disconnect the call, return the handset to the cradle.
51 -\\(% style="display:none" %)
52 -* **To place a call to an outside phone number**:
53 -** Initiate a call
54 -** Use the keypad to press 9 (to access the outside line)
55 -** Use the keypad to enter the external phone number
56 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
57 -** To disconnect the call, return the handset to the cradle.
58 -
59 -
60 -== Place Emergency Calls ==
61 -
62 -* **To place an emergency 911 call:**
63 -** Pick up the handset or engage the speakerphone
64 -** Dial 911 or 9911 on the keypad.
65 -** Press Audio call. Please note that if you don't press Audio or Video call, the call will engage after a short delay.
66 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
67 -
68 -* **To place an internal emergency call to alert the office of an issue:**
69 -** Pick up the handset or engage the speakerphone
70 -** Dial your building's internal emergency extension on the keypad.
71 -** Press Audio call. Please note that if you don't press Audio call, the call will engage after a short delay.
72 -** To disconnect the call, return the handset to the cradle or press the Speaker button.
73 -
74 -
75 -== Place Conference Calls ==
76 -
77 -* (((
78 -**To initiate a conference call **
79 -GS3350 phones supports up to 6-way audio conferencing and 3-way video conferencing.
80 -
81 -* Bring up the dial screen
82 -* Enter the extension number then press on it on the left panel of the screen
83 -* The extension will be added to the dialing field and users can dial another number
84 -* When all extensions have been entered, press "Audio Call" or "Video Call"
85 -
86 -
31 +* To place a ringing call to another internal extension
32 +* To place a call to an outside phone number
33 +* To place an emergency 911 call
34 +* To place a conference call
87 87  )))
88 -)))
89 89  
90 90  
91 91  
92 92  (% class="col-xs-12 col-sm-4" %)
93 93  (((
94 -[[Figure 2. Grandstream 3350 Call screen>>image:GS3350-CallScreen.png||alt="Grandstream 3350 call screen" data-xwiki-image-style-alignment="end" data-xwiki-image-style-border="true" height="238" width="410"]]
41 +[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
95 95  )))
96 96  )))
97 97  
... ... @@ -106,11 +106,7 @@
106 106  = Answering Calls =
107 107  
108 108  
109 -* Call ID will show who is calling
110 -* To answer a ringing call
111 -* To answer a second simultaneous call
112 -* To pick up a call ringing at another phone in your group
113 -* To send a ringing call to voicemail instead of answering
56 +Content 2
114 114  )))
115 115  
116 116  
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121 121  )))
122 122  )))
123 123  
124 -----
125 125  
126 -(% class="row" %)
127 -(((
128 -(% class="col-xs-12 col-sm-8" %)
129 -(((
130 -= Directory, Speed Dials, Favorites, and Button Boxes =
131 -
132 -
133 -* Directory
134 -* Speed Dials
135 -* Favorites
136 -* Button boxes
137 -)))
138 -
139 -
140 -
141 -(% class="col-xs-12 col-sm-4" %)
142 -(((
143 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
144 -)))
145 -)))
146 -
147 -
148 148  ----
149 149  
150 150  (% class="row" %)
... ... @@ -154,14 +154,8 @@
154 154  = Call Handling =
155 155  
156 156  
157 -* To transfer a call 
158 -** Blind transfer
159 -** Announced transfer
160 -* To transfer a call to voicemail
161 -** (((
162 -Press Transfer and then press * and then enter the extension to go to directly to VM
77 +Content 3
163 163  )))
164 -)))
165 165  
166 166  
167 167  
... ... @@ -172,28 +172,7 @@
172 172  )))
173 173  
174 174  
175 -----
176 176  
177 -(% class="row" %)
178 -(((
179 -(% class="col-xs-12 col-sm-8" %)
180 -(((
181 -= Pick up groups / Hunt groups / Monitored Extensions =
182 -
183 -
184 -* Pick up groups
185 -* Hunt groups
186 -* Monitored extensions
187 -)))
188 -
189 -
190 -
191 -(% class="col-xs-12 col-sm-4" %)
192 -(((
193 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
194 -)))
195 -)))
196 -
197 197  ----
198 198  
199 199  (% class="row" %)
... ... @@ -200,12 +200,10 @@
200 200  (((
201 201  (% class="col-xs-12 col-sm-8" %)
202 202  (((
203 -= Call History =
96 += Voicemail and Auto Attendant =
204 204  
205 205  
206 -* Find your call history
207 -* Manage call history
208 -* Place calls from call history
99 +Content 3
209 209  )))
210 210  
211 211  
... ... @@ -216,26 +216,7 @@
216 216  )))
217 217  )))
218 218  
219 -----
220 220  
221 -(% class="row" %)
222 -(((
223 -(% class="col-xs-12 col-sm-8" %)
224 -(((
225 -= Availability States =
226 -
227 -
228 -* Change availability state when OOO or In Meeting
229 -)))
230 -
231 -
232 -
233 -(% class="col-xs-12 col-sm-4" %)
234 -(((
235 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
236 -)))
237 -)))
238 -
239 239  ----
240 240  
241 241  (% class="row" %)
... ... @@ -242,14 +242,10 @@
242 242  (((
243 243  (% class="col-xs-12 col-sm-8" %)
244 244  (((
245 -= Checking Voicemail =
117 += Doorbells =
246 246  
247 247  
248 -* To access your voicemail box
249 -* To access your voicemail from another extension within the district
250 -* To access your voicemail from off site
251 -* Voicemail indicator
252 -* Voicemail to email
120 +Content 3
253 253  )))
254 254  
255 255  
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261 261  )))
262 262  
263 263  
132 +
264 264  ----
265 265  
266 266  (% class="row" %)
... ... @@ -270,11 +270,7 @@
270 270  = Phone Settings =
271 271  
272 272  
273 -* Disable tap sounds
274 -* Adjust volume:
275 -** Ringer volume
276 -** Call volume
277 -** Mute calls
142 +Content 3
278 278  )))
279 279  
280 280  
... ... @@ -286,7 +286,6 @@
286 286  )))
287 287  
288 288  
289 -
290 290  ----
291 291  
292 292  (% class="row" %)
... ... @@ -293,7 +293,7 @@
293 293  (((
294 294  (% class="col-xs-12 col-sm-8" %)
295 295  (((
296 -= Answering Doorbells =
160 += Section 3 =
297 297  
298 298  
299 299  Content 3
... ... @@ -307,26 +307,4 @@
307 307  )))
308 308  )))
309 309  
310 -
311 -----
312 -
313 -(% class="row" %)
314 -(((
315 -(% class="col-xs-12 col-sm-8" %)
316 -(((
317 -= All Call and Paging/Intercom =
318 -
319 -
320 -* Page within school
321 -* Page between buildings
322 -)))
323 -
324 -
325 -
326 -(% class="col-xs-12 col-sm-4" %)
327 -(((
328 -[[Figure 2. >>image:U_P_Screen.png||alt="Software Update screen prompting a password" data-xwiki-image-style-alignment="end" height="257" width="310"]]
329 -)))
330 -)))
331 -
332 332  
GS3350-CallScreen.png
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